We paid the room at the counter one day before checking-in but the next day when we got to the room we had no towels, no toilet paper and no pillows on the bad!!! So we had to come down to the reception 3 times to ask for all these items, which is the same as saying, to do their job for them... The breakfast is really poor and we had to go once again to the front desk to ask for the breakfast voucher that they forgot to give us during the check-in process. There’s only one toaster but it’s not working... It’s very disappointing to have all these flaws after what they charge for a room... Don’t recommend, not going back for sure.
Rovic'x Pension House (Inn) is right on the beach. You can hear the waves from our room which was very soothing. The Hotel is across the street and more modern. Don't expect much from the rooms in the Pension house, it's mostly for the location. The rooms are basic with bed(s), A/C, television and a bathroom - no closet. But we stayed on the beach or walked around town most of our stay.
Disappointed, rooms are so small. I booked using AGODA and when I reached the hotel I found out that the breakfast is not included, surrounding is not si Good and also the staff. I left some mask in the lobby and the staff don't care about it, they just don't care about it.
Yeah I cant recommend this " hotel " - its abit naff. The only good thing is the smell of the sheets other than that, the rooms are dated, only one plug socket in the room, no lamp. Power cuts so the air con doesn't work, strange stagnant smell in the bathroom. Probably would rather sleep on the beach :)!
It’s a comfortable, clean hotel in a great location. Bed is comfortable and shower is warm with great water pressure. However, when the power goes out (happens once or twice a day in El Nido) the AC isn’t on generator and there’s no fan. Also - they double charged me and when they went to refund one of the charges, they refused to refund the 6% credit card fee even though it was their fault for double charging me. Staff is disorganized and rude