We had book 3 nights in an ocean view room for last January 2020. A few days before our scheduled arrival “Taal Volcano” Erupted. The warnings were at level 4. The transportation to Puerto Galera was not running(the ferry boats from the Batangas Port to Sabang Beach were not operating). There are no flights to that area. Our reservation was paid in full!!! We were forced to cancel the reservation since there was no transportation available at that time. I contacted the booking company who contacted the resort. The resort refused to refund my payment !!! Beware, don’t pay them before you stay because Mrs. Wheng will not refund your money for any reason. This was not our fault, but an act of nature. Totally unfair and I cannot recommend this resort to anyone!
Booked two rooms for our stay. We have total of 6 adults and 1 child. Room #7 is adequate for my family. Room #2 got the big bed (king size), this one is different, the sink is outside the comfort room. (this is funny). The cleaners are very nice and polite including the reception. I woke up in the middle of the night around 2:30 am because of a man on the phone just in front of the balcony. So yeah, messes my sleep for sure. In the morning, i dont wake up because of my alarm, it is because of noises coming from outside even with that glass enclosure MAN! You can hear them. They love to talk loud in front of the porch. These are locals. They like the shade in front of the rooms. Couple of them talk loudly. And then when you go out to enjoy your coffee then they start to bother you. You need boat? Island hopping and on and on.. my God! The hotel have generator which is a good thing because "Ursula typhoon" was in Mindoro last week. Wifi is not strong enough. When the signal on the TV is out, wifi is out too. I only have the chance to connect on and off to wifi from 23-24 of Dec. then from 25-26 no WIFI. So if you're looking for a reliable wifi, maybe this hotel is not for you or bring your own. Even we are at the front beach i dont think that the beach is clean enough. So No! we didn't go swimming.…
This is an OK Hotel with a good staff and Restaurant. The current problem with Puerto Galera is all of the street pedlars that are constantly harassing the tourists. This No security at this hotel to prevent the constant barrage of sellers. One even went so far as to poke me to make sure I was listening. " No thank you" means nothing. They will continue until you are stern in your No! This is unfortunate as it is a blight on the entire area. The boat we hired would not go near the places described stating we had to transfer to another boat,, for another fee.... Outrageous,,,no need to return,,,
I was there in PG to dive but this place was highly recommended to me. I took their recommendation and wasn’t disappointed except for the really poor internet connection. But than again. I was diving. Staff was great and lined everything up for me with airport to hotel shuttle. Ask for the speedboat Hap-go or Seatax for quick ride to the island (30 min) for 800 pesos or take the 2.0hr ferry 300 pesos. I will do the 800 pesos every-time. See you all Jan 2020 for 21 days.
Lets start with the cons. Typhoon was hitting so there were somewhat frequent brown outs. They do have a generator to keep things going, but our hot water was out a few times in the morning which was inconvenient. Only reason for 1 star mark off. but that is my only complaint. Pros: Very friendly staff. Wifi. comfortable clean rooms. Just far enough from the main street that you are not getting too much outside noise from people. Large room for the one we had. Pool was decent. Since there was a typhoon i did not get to really get out much but my girlfriend and i still had a great time.