I stayed a Tamaraw from March 11-13th. They did not have any wi-fi except in front desk area. The worst customer service.. I rented a scooter March 12-13th at the resort and had to show my drivers licence. It turns out the scooter person still had my drivers licence. I turned the scooter in at about 10 AM and did not leave Puerto Galera until 3 PM and when I was on the boat going back to Batangas I got a text Tamaraw had my licence. I tried to text, call, email them now for a month and NO...NO ANSWER AT ALL. NONE. I booked through Agoda and they are JUST AS BAD. You CAN NOT contact them either. As it is now I have NO replies from Tamaraw or Agoda. This is my drivers licence ...they do not care. The breakfast is terrible with very limited choice...maybe 6 choices.
This is a really good place the rooms are spacious the staff is really attentive. Food is really good especially the tamaraw rice. The have grill you can use at night if you want to grill frsh fish directly from fishermen passing by. The diving shop is exquisite. Value for money with a really good cause as well. Philippine hospitality at it's best
Many many steps... a constant up and down. Breakfast was included but not easy until you learn the system. We sat and waited for someone to say hello or tell us about breakfast, nope. A neighboring table told us we could go inside to get coffee, we did. Then we waited for the staff and no one came. Now 2 cups down and no help. I finally went to the front desk and asked if we make our own breakfast. I was handed a slip of paper with a few breakfast choices. I tore it up and had breakfast somewhere else. The next day I was prepared. Things went much better. It would be nice for the resort to have someone just say good morning and where the coffee is. I had a few drinks and food at the pool, service is very slow but I am in the Philippines. The staff is lovely and certainly mean well. The beach was lovely and so was the pool. A resort should provide a little bit more service. I gave this resort a good rating but can definitely improve a few things....…
Rooms were more than adequate for my family of 5. Food was priced fairly considering the food options on the not so far "white Beach" area. Air conditioning wasn't a let down and we're sure to come back in the future.
I went to this resort with my friends just to relax and we are not disappointed. We are greeted warmly and the place is very simple and clean. The food was delicious and the value was excellent compared to other resort. I would like to recommend this resort.