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4.5
#154 of 641 hotels in Jakarta
Location
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Value
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
A haven of hip and contemporary luxury, Alila SCBD Jakarta takes upscale lifestyle living to the next level with unique design architecture, chic pads, unparalleled world-class dining by Michelin-starred Jean-Georges and son Cedric as well as the Hakkasan Group, innovative event spaces and urban recreational facilities with Fitness Alila and a stylish outdoor pool. Situated right next door to the Indonesia Stock Exchange in the heart of Jakarta’s corporate and financial hub, the hotel stands against a backdrop of the city’s most iconic office towers, upmarket retail, dining and nightlife. Stunning picture windows, designer mod cons, trademark Alila amenities and generously indulgent bathrooms are just some of the distinguishing features found in its accommodation. Studios are equipped with large IPTVs and high-speed Wi-Fi. Throughout the hotel, guests enjoy a curated selection of Indonesian modern art, with rotating exhibits in public spaces. Alila SCBD Jakarta is the new happening!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Boutique
Luxury
Languages Spoken
Indonesian
Location
Jl. Jenderal Sudirman, Kavling 52 - 53 SCBD Lot 11, Jakarta 12190 Indonesia
Alila SCBD Jakarta
236 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
I had a very great stay. The reception was very nice and polite, room was spacious and amenities were complete. The service were great and clean. They follow COVID19 protocols diligently where they sanitize all the high touch area often and they emptied the room one day before I checked in and the day after I checked out. I guess it shows how committed they are into the protocol. For me, that is the main quality that I will asked during this condition. Thank you for the hospitality and for sure will come back.
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Date of stay: August 2020
Value
Rooms
Service
Room Tip:If ur booking didn't include bfast&u suddenly want one.I'd suggest u to inform them...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alasdair Davidson, General Manager at Alila SCBD Jakarta
Responded Aug 20, 2020
Dear KarineR745, Greetings from Alila SCBD Jakarta! Thank you very much for your review on the recent stay, it's encouraging to read first hand that our updated protocols implemented to prevent COVID19 are appreciated by our guests. It's a change of mindset not only for team members but also for our guests in their understanding and acceptance of what is now adopted as a new best practice. The team is busily preparing for our GBAC Star Certification, a worldwide Hyatt mandated program that will provide even more assurance to both visiting and staying guests. We look forward to welcoming you back again soon... Kind Regards, Alasdair Davidson General Manager
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Rate was 1.988 K IDR without breakfast, which was oddly affordable (usually it was around 3 to 4 even 5 million) Room had that trendy gatsby vibe it felt ellegant They gave us a room that was called- I believe, Toe to toe partition twin bed, which was unique and new for me. Each of us got our own TV, desk, chair, wardrobe, and basically our own privacy. Parking was widely available during that mid week Receptionist was fun to talk with AC work fine, TV channels were great, the quietness was unbeatable. The view was decent. The location was so close to Pacific Place. The gym was huge but nobody was there. Even the pool was empty. Alila SCBD was much better than Alila Solo and Alila Pecenongan.
Downsides? Didn't find one.
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Date of stay: August 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alasdair Davidson, General Manager at Alila SCBD Jakarta
Responded Aug 20, 2020
Dear Frkun, Greetings from Alila SCBD and thanks ever so much for the fantastic feedback on the recent stay! It's always encouraging to read the comments from guests who have experienced our other Alila properties, and I am delighted to read you found us to be at the top of the list :) We will soon be opening back up breakfast in Vong Kitchen as part of our room packages, currently it is an in room delivery option only in response to COVID19 and we'd love to hear your thoughts on what we aim to be, the best a la carte breakfast in town. The team and I look forward to having an opportunity to welcome you back home to Alila SCBD on the next sojourn to the heart of the city. Kind Regards, Alasdair Davidson General Manager
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Did a 1 night staycation on a weekday. Party of 2 adults and 1 young child. Picked an XL room and the bathroom was huge. Unsure if all XL rooms are partitioned similarly as the bedroom area could do with a little extra space more than the bathroom. Very nicely appointed room,everything that you would need for a comfortable stay. No kettle which was swiftly brought to the room upon request. All the staff that we came across was excellent. Plenty of smiles and genuine interest in the guest.
Pool and gym are operating as per normal. Breakfast served in the room still instead of Vong. Breakfast quality's good and easily more than sufficient for the most impt meal of the day. We ordered room service twice from Le Burger and Vong and both were delivered right on requested time.
Just a few issues
1) We ordered burgers and pizzas from Vong and Le Burger. We are still not used to the idea that chili (in the sauce, cut red chili, chili flakes) would be an automatic addition to a cheese burger, fish burger and truffle pizza respectively. I neglected to ask and the staff didn't mention it. No issue for us adults but our young child is sensitive. So remember to ask the servers whether any of the dishes is spicy if you don't want any.
2) Inadequate sound proofing from corridor. While we were in bed, preparing to sleep, we could easily hear doors opening and closing, coming from the rooms on our floor. I thought it would be a one off since there shouldn't a lot of guests on a weekday. However the opening and closing went on consecutively for about 10-15mins. Perhaps there was another family with more than 1 room staying on our floor. The noise was pretty audible. Thankfully it stopped and we fell asleep. Not sure what can be done as the floor is not carpeted. We could even hear the trolley delivering breakfast to the rooms in the morning which is alright. Just during sleeping time it gets a little irritating. So I would think twice about staying there during peak occupancy if you are a noise sensitive person.
3) On the morning of check out, the a/c mysteriously stopped working for about 5 hours until we left when we found out there was a last minute repair work. It would have been nice if the staff had informed the guests when they knew about any repairs.
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Date of stay: September 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alasdair Davidson, General Manager at Alila SCBD Jakarta
Responded Sep 30, 2020
Dear antajaya, Greetings from Alila SCBD and thank you for taking the time to provide the team and I with a review of your recent staycation. I'm pleased to read overall that the stay was a memorable one, albeit with a few concerns which I have taken note of and am currently working on with the respective managers. Regarding the AC, unfortunately the main chilled water pump decided it was time to take a break as well and yes you are correct, a courtesy call would and should have been the correct procedure, again I'm working with our Front Office team to ensure procedures already in place are followed. Once again, thank you for the feedback and giving the team and I the opportunity to improve... we look forward to welcoming you back on the next staycation to SCBD. Kind Regards, Alasdair Davidson General Manager
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We have stayed at some Alila hotels in Indonesia, but Alila SCBD was surprised us to see the standard of services: during check in, parking lot, dine in at Vong Kitchen, housekeeping department, even the guest service communication need a lot of improvement if the hotel claim as a 5 star hotel.
Check in: We have to wait for over 30 minutes, as we checked in at 2.45 pm and had to asked twice then, they given us a room that we can use, until our room ready (twin bed). We took the offer, and the key didnt work, until we have to informed reception and took them about 10 minutes to get back to us.
Parking: We stayed here for total of 4 nights, and we have to ask them to open some parking lot near the lobby lift entrance all the time, it might be good idea to give the card for inhouse guest, so they will notice and give the parking lot to inhouse guest.
Vong Kitchen: Great restaurant, great food, lack of services, no one in the restaurant bother to offer dessert / coffee or tea after we finished our main course and they couldnt be bothered to offer another drinks at all, as we stayed there for a while during lunch time.
Housekeeping dept: the room was clean up properly, but you can feel they dont mop the floor for sure, we can feel it very dusty. No signage at the door while they are cleaning up the room (the door room was closed).
Guest service communication dept: never address the guest by the name (normally a 5 star hotel always does) unless Alila SCBD have their own way to respond to the guest and they dont really listen what we asked.
Room and amenities was just ok. Gym and pool is great. For sure, need to improve standard of service for 5 star hotel.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from renukaramanathan, Manajer at Alila SCBD Jakarta
Responded Jan 5, 2020
Dear Guest, Thank you for taking the time sharing feedback in regards to your recent stay at Alila SCBD. We are very sorry to learn that we were not able to meet your expectations during your recent visit. Rest assure that we will address it to department involved. Please contact me at renuka.ramanathan@alilahotels.com if I can be of any assistance. We sincerely hope to have the opportunity to welcome you back soon. Best Regards, Renuka Ramanathan Executive Assistant Manager
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The staff was very helpful, caring and pro active to check my booking the moment I entered the hotel lobby. The reception was also very nice, the check in process was quick as well. When I asked about the bathtub service, he told me that the room that I booked was not included the bathtub. Surprisingly the reception then gave me a room with the bathtub for free, he even gave me a late check out.
I was so tired then I decided to get a massage. I called the massage service and they told me that I can do it in my room. Within 10 minutes the staff arrived in my room, her name is Ita. She is very polite and friendly. She started to gave me the massage and I felt asleep not long after she started. Her massage was strong but gentle at the same time. It was one of the best hotel massage I’ve ever had.
Surely I would love to visit this hotel again.
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlasdairDavidson, General Manager at Alila SCBD Jakarta
Responded Mar 22, 2020
Dear ranisubandi, Thank you very much for taking the time to provide the team and I with the fantastic feedback and review of your recent visit. I am delighted to read all of the positive experiences of the visit, from the pro-active Front Office staff to Ita, our awesome Spa Alila therapist. We all look forward to having an opportunity to welcome you home on the next visit to the heart of the city...Alila SCBD! Kind Regards, Alasdair Davidson General Manager
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Spent a delightful evening in Hakkasan restaurant on the top floor with two colleagues. Great food and service. Decided to go to the roof terrace for a drink. As drinks arrived I was asked to sign a paper which was not the bill for the drinks (not comfortable being presented with a lot of small print after 11pm). After several discussions, turns out my signature was required to agree a minimum charge. This was definitely not mentioned at the outset of our conversation.
After explaining that I am a resident in the hotel for 3 nights, just spent USD350 on a meal in their restaurant, explained that I felt no need to sign any piece of paper. To my great surprise staff insisted I sign. Sorry I walked out with my two colleagues. Never going back, however nice the food is. In fact this causes me to question the value of the hotel - the major positive for the hotel is the location ....... but there are several nice alternatives :)
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Date of stay: January 2020
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlasdairDavidson, General Manager at Alila SCBD Jakarta
Responded Jan 16, 2020
Dear TrueBlueTerry, Greetings from Alila SCBD Jakarta and thank you for taking the time to provide us with feedback on your recent visit. From the outset, I wish to apologise for your experience in Hakkasan. Although it is located within the same building as the hotel, it is a separately managed entity, however we do closely collaborate with the team in Hakkasan, the aim to provide our hotel guests the opportunity to experience world renowned dining and lifestyle experiences. In regards to your feedback on the disclaimer, due to the legislation of licensing for the bar as an over 21 entry area and the global management policies of Hakksan, it is mandated for all guests entering the area to sign the entry agreement. I have spoken with Julian, Hakkasan Rooftop's Manager and he would be very happy to meet you personally on your next visit to Jakarta to reaffirm your confidence in Hakkasan as well as our Alila collaboration. Please feel free to reach out to me at alasdair.davidson@alilahotels.com and I will put you in touch. Kind Regards, Alasdair Davidson General Manager Alila SCBD Jakarta
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Despite they only have 3 types of rooms, almost all rooms on 1 floor have different sizes. If you book xl studio and allocated room ending with #10, it's one of the smalllest room they have and has no work area. This is very strange because even the studio room has work area. The only reason they sell it as a xl studio instead of studio king is because the bathroom has a bath tub. Even if this room is sold as a studio, it didn't even fulfil the standard because all the rooms are advertised equipped with work area.
Appreciate the team allocated me to another room which is one of the biggest room for xl studio. The guest experience manager also came up with a souvenir and card when I check out. However, first impression does matter and it wasn't a good one. It somehow ruins our mood right at the begining of our staycation.
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alasdair Davidson, General Manager at Alila SCBD Jakarta
Responded Sep 30, 2020
Dear Iglies, Greetings from Alila SCBD and thank you for your honest feedback on the room configurations within the hotel. All of our XL Studio rooms, whilst differing in layout & furniture configuration, meet the same overall sqm size required to be categorised as XL Studio. One of the challenges of a hotel design such as Alila SCBD is that each room layout differs due to the building's unique shape. We are currently creating more imagery of all of the rooms in each category for our booking sites so our guests are aware and can highlight their preference. I apologise that the initial room was not to your liking and am glad we had the ability to move you to a room that was more in tune with your expectations. We have taken note of your preference in our reservation system should you choose to give us another opportunity and look forward to welcoming you back when next in the heart of the city. Kind Regards, Alasdair Davidson General Manager
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This hotel is totally impressed me. I love the way they designed the room with all facility inside. Simply minimalist with very soft and neutral color tone. I love the idea of putting the long desk side by side with the bed also the bathtub with amazing sunset view. Totally blown my mind! Not to mention those 2 ladies and some gentlemen who were in charge at the reception, you guys did deliver amazing service excellent. I definitely will come back and stay there again. Thank you all for your hospitality
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Date of stay: August 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alasdair Davidson, General Manager at Alila SCBD Jakarta
Responded Aug 6, 2020
Dear Joddymario, Greetings from Alila SCBD and thank you very much for the fantastic feedback on the recent stay with us! It's always a pleasure to read positive experiences from our guests, and I am delighted that our urban minimalist design of the rooms as well as the superstar team at Front Desk were highlights of the stay. We look forward to welcoming you back to your urban home away from home on the next city visit. Kind Regards, Alasdair Davidson General Manager
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The view from the room is very nice, I stayed at the premium king room for three days, the angle for the room is a bit weird, but I guess it works. It’s a bit too pricey tho.. Definitely need improvement for in-room dining experience. (No table trolley given like other hotels when ordering in-room dining) so it was hard to eat in the room when ordering lots of food from them. In-room dining can be ordered from Vong or Le Burger (but the hotel charged more for the same item).
The amenities is top notch! (They even provide lip balm, mask, bubble bath, etc). Very thoughtful.
Overall it was a decent experience. Not the best but not bad too!
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alasdair Davidson, General Manager at Alila SCBD Jakarta
Responded Sep 23, 2021
Dear ivanyanggono, Thank you very much for taking the time to provide the team and I with a review of your stay. I really appreciate the feedback on your room service experience and have been working with the team to improve the setup provided in room to match the experience of our competitors. Thank you also for the feedback on the room amenities, it is one of the signature's of the Alila Experience with the full range provided by Sensatia Botanicals, we are also in the process of offering the complete range for testing and sale as Spa Alila on level 5. The team and I look forward to welcoming you back home to the heart of the city soon... Kind Regards, Alasdair Davidson General Manager
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Stayed here for 1 night in November. Less than 24 hours actually. For the price of the rooms, they are extremely basic. No carpet , basic 2 seater sofa. Not sure if it’s common but my shower drain was so slow, enough that it causes the shower to overflow.. I did call housekeeping on it, but after 15 mins it wasn’t worth the wait since I was in such a short trip, easier to just deal with it. Overall the room is clean but nothing special, even the curtains are not electronic which many older hotels in Jakarta have. So im not quite sure why such a premium room price. Also when I checked out, I was attended to right away but it literally took 10 minutes as they type away on their computer. I had no incidental charges, so I am not sure what it is - just have to wait for another printout and final credit card swipe. Also interestingly they take the deposit in USD,. Every other hotel in Jakarta ive stayed, including the Grand Hyatt , takes the deposit in IDR, hence you offset costs on local currency as you settle at the end. Strange system. The lobby area has a trendy vibe and the food areas look to have a great vibe. However if you are there for a short trip, much better options in quality for alot less.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alasdair Davidson, General Manager at Alila SCBD Jakarta
Responded Dec 6, 2022
Dear ajayoktraveller, Greetings from Alila SCBD and thank you very much for taking the time to provide readers and myself with feedback on the recent visit. I have taken note of the shortcomings as well as your input on standard amenities such as electronic blinds / curtain and soft decor and will be working with our owners on how to further improve our room offerings. Please do let me know if you find yourself in the SCBD area, it would be a pleasure to personally hear any further feedback you may have. Kind Regards, Alasdair Davidson General Manager
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Hi mrtravelmore,
Thanks for reaching out! It just means that you can check in and check out at any time you would like subject to the availability of the room.For additional details, please contact us directly at +62 21 515 3663. We look forward to welcoming you soon.
Regards,
Renuka R
EAM Rooms
There are more places to choose from in the Jakarta area.
PRICE RANGE
₱10,765 - ₱13,107 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaJakartaKebayoran Baru
NUMBER OF ROOMS
227
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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