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20 Nathan Road, Tsim Sha Tsui Kowloon, Hong Kong China
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Room & Suite (779)
Dining (272)

About

#124 of 799 hotels in Hong Kong
Location
Cleanliness
Service
Value
Located at a prime spot along the heart of Kowloon in Hong Kong, Hong Kong, Sheraton Hong Kong Hotel & Towers is surrounded by various leading cultural and entertainment attractions with major transportation facilities only steps away, allowing travelers to explore the city through a mix of vibrant culture, inventive entertainment and trendy nightlife. Sit back and relax in the hotel’s 782 inviting guestrooms and suites, each room guarantees an intimacy and charm like home. Immerse in the comfort of thoughtful features such as Sheraton Signature Sleep Experience with the brand’s plush mattress and feather-down pillows, while high-speed internet access and generous workspaces are set for business travelers to connect with the world.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Airport transportation
Business Center with Internet Access
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Wine / champagne
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
City View
Languages Spoken
English, Chinese, Hindi, Japanese
Hotel links
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4102Reviews65Q+A100Room tips
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TravelGoGoFun wrote a review Nov 2022
Hong Kong, China40 contributions44 helpful votes
Room was new and comfortable after renovation, the view from my room was amazing. Breakfast was delicious and staff was courteous. Only the club lounge was not that good as it may still renovation, it was relocated to lobby level temporary. Hope to visit again when the lounge is renewed.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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hkg2009hkg wrote a review Feb 2022
Hong Kong, China954 contributions170 helpful votes
Hotel's Favorite
The hotel's exterior is wrapped up for renovation so the harbour views are obstructed, although at night you can see the neon lights shine through. I expected that as it was reflected in the lower price for the night. The room is quite clean and well-maintained. I didn't see stains in the bathroom and on the carpet and while the decor is dated, it is well-maintained. There is a long desk with proper chair which is great for working. Luckily, the construction noise was not too audible in my room and did not get in the way of my meetings. Staff are courteous and very professional. With lounge access, they tried to manage the numbers and offered to call back once a table is ready so we can wait in our room. Room service arrived promptly and tasted quite nice.
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Date of stay: February 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Derrick1230 wrote a review Oct 2022
Hong Kong, China913 contributions575 helpful votes
This hotel is under major renovations and the noise during the day is quite loud. After 6 days I had to leave because the smell of smoke, and chemicals like a varnish smell was just too much! While the room I stayed in was renovated, I have to say that the renovations made me feel like I was staying in a Aloft hotel. The furniture was not really what you might expect from the Sheraton Brand. I don’t know why the sinks in the bathroom are so so big and give you very little counter space for your toiletries. Just a very poor design in my opinion! I think the management here did very little to show any appreciation for the most loyal elite ambassador guest. I was disappointed with the management especially Bonnie and the hotel manager. I have to say that Ivy Chen that works in the breakfast buffet was awesome!!! She really did an outstanding job!!! While this location is great, I have to say that the W hotel and the Ritz Carlton did a much much better job of making me feel welcome and appreciated!
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Date of stay: October 2022Trip type: Traveled with friends
Room Tip: The hotel is under major renovations
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton HK, Other at Sheraton Hong Kong Hotel & Towers
Responded 17 Oct 2022
Dear Derrick1230, Thank you for taking your precious time to share your review with us. Your comment has been well received. We sincerely apologize for the inconvenience caused to you during our upgrading works. Please rest assured that your comments have been escalated to the concerned departments for review. We do hope you will allow us an opportunity to serve you again in the near future and our team will personally ensure you will have a pleasant stay with us. With warm regards, Allwyn D’souza Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ronald Mak wrote a review Sep 2022
Hong Kong, China4 contributions11 helpful votes
This property is undergoing major renovation work and it is understandable that there are noises at times. However, the professional team of staff Johnny and May at the front desk do their best to entertain our needs. Johnny also serves in the Executive Lounge and even though it is quite busy, he manages to arrange seats for guests in an orderly manner. If seating is not available, we can leave our contact details and would be informed accordingly. The in-house restaurants Celestial Court and Oyster Bar are good and the latter offers spectacular view as well. Make sure you book early though. This is one of our favorite and we definitely would come again.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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KPS wrote a review Sep 2022
9 contributions48 helpful votes
It’s the first visit since new batch of refurbished rooms are ready. The rooms are modern and clean. Space are better utilised to allow splendid 180 degrees harbour view in day or night. Hospitality by Johnny and Johnson at executive lounge is impressive. They pay attention to guests’ needs and offer prompt and effective assistance. Food in Celestial Court remains in high standard. Professonal services by Jojo and Tommy made our meal a remarkable one.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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wp_saylc wrote a review Aug 2022
Los Angeles, California11 contributions13 helpful votes
+1
I have stayed at Hong Kong Sheraton & Tower for over 25 years. This is my worse stay by far: noisy reconstruction hammering from 9 to 6, very dark room and hot water at mere 33C. But they still charge premium fees.
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Stay away from this hotel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton Hong Kong Hotel and Towers, Other at Sheraton Hong Kong Hotel & Towers
Responded 25 Aug 2022
Dear wp_saylc, Thank you for your continuous support and taking your precious time to share your review with us. Your comment has been well received. We offer our sincere apologies for the inconvenience caused to you during our upgrading works. Our new guestrooms on upper floors are getting ready and is available for bookings on our hotel website. we do hope you will allow us with an opportunity to regain your trust and to serve you again in the near future. With warm regards, Allwyn D’souza Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jane wrote a review Jul 2022
27 contributions2 helpful votes
I've booked a suite for a stay on Friday night. The hotel itself is a bit dated for my liking, and there's construction going on but I like the location. Pre-arrival I've asked in the chat 1- can i only book for the pool on arrival; 2- a request for a quiet room as me and my partner are light sleepers. I got a template reply for the construction hours without acknowledging my request for the room, and I've to ask about the pool for the second time. Arrived at 3:30pm and the room was not ready and the explanation was that "4pm check out extended to the previous bonvoy titanium guest so your room will only be ready at 5pm" Was offered a temporary room before the room being ready at 5pm, standard handling, I'd say 5pm is optimistic but sure they offered a solution. But this is where I have an issue; it sounded to me like "this other important guest was here so you will just have to wait". I understand it's part of your most valued guests' benefit, but considering I'm also paying for a suite, that tone was a problem. Planned to be by the pool anyway so that didn't bother me that much. The pool closes at 4pm on weekdays, so I really only have 30minutes for it. Once I realized there is no lounge access with the rate, and thought then I just won't wait for the suite and switch to a Harbourview room. But there's scaffolding for he construction so it's basically quite pointless. This was when I asked nicely if I could cancel the booking. Staff came back after checking with the manager saying "this time we can cancel for you however please read the rate details carefully next time". I'd acknowledge that I wasn't aware regarding the lounge access. But where in the rate did you state the room is going to be ready that late in the evening? It is your choice to offer late check out for any guests, but I'd just have to stand by and be ready whenever you are? Not to mention if you're going to do a thorough housekeeping service for a suite room, the room being ready at 5pm is looking very much like an empty promise. While I understand your operational limitations, I did not appreciate the tone and, of course arrangements, considering you didn't really offer any help with all that time that I've to kill due to your service delay. Would not recommend.
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton Hong Kong Hotel and Towers, Other at Sheraton Hong Kong Hotel & Towers
Responded 24 Jul 2022
Dear bougiehotelier, Thank you for taking your precious time to share your review with us. Your comment has been well received. We are sincerely sorry for the experience you had and our service was not up to your expectation. Please rest assured that your comments have been escalated to the concerned departments for review. Thank you for giving us the opportunity to accommodate you. We look forward to welcoming you again in the future. With warm regards, Allwyn D’souza Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Renee J wrote a review Jun 2022
145 contributions49 helpful votes
If you do not want hotel staff to barge into your room and then lie into your face, stay away from this hotel! My boyfriend (titanium member of Marriott) and I planned 2 nights' stay in Sheraton, and after just 1 night, I have had enough of it. 1- This morning we asked for some necessities so I turned DND sign off. I heard the doorbell rang, picked up the stuff and went to wash my hands. Within this 20 seconds' time span, I came out of the bathroom and saw a cleaning lady walking in my room - WTF!!! I screamed out of fear. She claimed that she rang the doorbell and got no response. But NO, the doorbell did not ring at all, so she lied in my face! When I made a complaint to the duty manager Joann, her explanation was: 'the door bell doesn't ring if the DND sign is off' - are you kidding me?! So your doorbell is for decoration only? 2- A smaller matter but it shows that the staff in this hotel have no integrity whatsoever. Yesterday we were out for dinner and came back for a sign saying they were trying to deliver amenities but our DND sign was on. I turned the DND off and called them saying they can deliver now. After 1 hour, nothing. I called again asking what was taking so long, and the staff, after checking, told me they still could not deliver because DND sign was on. I double checked - it was OFF! What a lousy excuse and a fat lie!!! I'm not even going to mention the other very untrained staff that we encountered, who constantly hover over your shoulder to take away empty plates, leaning on our chair to take our orders or giving wrong information when we were checking in... I understand you may not put the best team during the renovation period and certain things could improve through training. But my biggest issue is the INTEGRITY - lying to get your way out is not how you treat customers!
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton Hong Kong Hotel and Towers, Other at Sheraton Hong Kong Hotel & Towers
Responded 12 Jun 2022
Dear 730reneej, Thank you for taking your precious time to share your review with us. Guest satisfaction is always our top priority. We are sincerely sorry for the experience you had and our service is not up to your expectation. Please rest assured that your comments have been escalated to the concerned departments for review and rectification. Thanks for giving us the opportunity to accommodate you. We look forward to welcoming you again in the future. With warm regards, Maness Tse Director of Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VANILLASKYYY wrote a review Jan 2022
San Diego, California26 contributions51 helpful votes
HOTEL mentioned at check in that because of renovation work there would be some noise at parts of the hotel. It turned out this meant a team of workers would be banging and drilling directly above my bed/desk area for the entire day, room was "too loud to think" let alone talk on the phone, read etc. It is unscrupulous and absurd for Marriott, to sell rooms under these conditions. When I complained at the front desk, management said I could use business center for calls and doing work! The window was covered in scaffolding with debris hitting the windows, by the way (see image). I left for another hotel after two nights of six nights even though this was a nonrefundable reservation. This situation was particularly ridiculous given the presence of nice hotels where I fully expect this never would have occurred at a similar price range in the area! The people seemed courteous but this was needless to say overshadowed.
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Date of stay: December 2021
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Alvin Cheung, Marketing at Sheraton Hong Kong Hotel & Towers
Responded 19 Jan 2022
Dear Mr. / Ms. Vanillaskyyy, Thank you for sharing your staying experience with us. We are disappointed to read that your recent stay was not satisfactory, please rest assured that your feedback is heard and definitely taken into our consideration during the renovation period. We sincerely look forward to the opportunity to serve you again soon at Sheraton Hong Kong to regain your confidence with us. Thank you very much.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adrian L wrote a review Jan 2022
Los Angeles9129 contributions509 helpful votes
+1
Sheraton Hong Kong is going through some major renovation, which I 100% agree that the hotel is desperately needed. I will let the pictures speak for itself. The room is really dated in terms of decor, but is spacious though. Most of the hardware is really out of date and one of my inhouse phones barely worked. I had to use the phone on bedside to make a few local calls, that the hotel charges me. The bathroom is actually okay if you like a bathtub, but without the bathtub, the sink area will be more spacious. I am sure the hotel will address that issue during its current renovation. The hotel has warned me about noise but the construction often started earlier than stated on the memo sent to guests. Just because you are not drilling, it does not mean that there are no noise at all. The hotel needs to reinforce the time for construction to take place. The gym is actually the nicest part, as it is clearly a branch of a major fitness centers in Hong Kong. The hotel also features a nice Chinese restaurant - Imperial Treasure and Morton's Steakhouse, but I will avoid the Japanese restaurant. The location of the hotel is really excellent as it is closed to various shopping malls, cultural venues, transportation hubs and restaurants. I hope the hotel's renovation will work out and improve the status of the hotel. As of now, I will hesitate to return to the hotel anytime soon. Also don't stay here till the renovation is completed.
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Date of stay: December 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Alvin Cheung, Marketing at Sheraton Hong Kong Hotel & Towers
Responded 19 Jan 2022
Dear Adrian, Thank you for sharing your staying experience with us. We are disappointed to read that your recent stay was not satisfactory, please rest assured that your feedback is heard and definitely taken into our consideration during the renovation period. We sincerely look forward to the opportunity to serve you again soon at Sheraton Hong Kong to regain your confidence with us. Thank you very much.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$149 - US$204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton hong kong hotel and towers, hong kong sheraton
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District / Tsim Sha Tsui
NUMBER OF ROOMS
782
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SHERATON HONG KONG HOTEL & TOWERS - UPDATED 2022 Reviews & Price Comparison (China) - Tripadvisor

Frequently Asked Questions about Sheraton Hong Kong Hotel & Towers
Which popular attractions are close to Sheraton Hong Kong Hotel & Towers?
Nearby attractions include Hong Kong Skyline (0.3 km), Bobby's Fashions Hong Kong Bespoke Tailors (0.3 km), and Rashmi Custom Tailors (Hong Kong Tailors) (0.5 km).
What are some of the property amenities at Sheraton Hong Kong Hotel & Towers?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Hong Kong Hotel & Towers?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Hong Kong Hotel & Towers?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Hong Kong Hotel & Towers?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Hong Kong Hotel & Towers?
Conveniently located restaurants include Yan Toh Heen (Regent Hong Kong), Carat Fine Indian & Mediterranean Cuisine, and Tasty Hotpot Palace.
Are there opportunities to exercise at Sheraton Hong Kong Hotel & Towers?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Hong Kong Hotel & Towers have airport transportation?
Yes, Sheraton Hong Kong Hotel & Towers offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Hong Kong Hotel & Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Hong Kong Hotel & Towers offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Hong Kong Hotel & Towers?
The staff speaks multiple languages, including English, Chinese, Hindi, and Japanese.