Really great to staying at this hotel for the last two years. Especially during the hotel tranformation period, totally not a problem. Jason and Keith, thank you so much for your hospitality and generosity during our stay. You guys are such a gracious host. Thank you for all your efforts and assistance. With a heart full of gratitude, thank you. May god bless you for your amazing hospitality and kindness.
Stayed ten days. I moved rooms twice (first night aircon was noisy, second time cigarette smell was coming from the bathroom extractor). Note that the 14/F is a smoking floor and I was on the 15/F. I moved to the 12/F and that was fine. Recommend the river facing rooms as they are quieter and more pleasant than the mall facing ones, but those ones are larger. Can't comment on gym or pool as they were under renovation at the time. Great location, convenient access to New Town Plaza shopping and Shatin MTR and PCR testing behind the mall. Friendly and efficient staff. Will certainly be staying again.
I would like to express my sincerest thanks for the amazing work the hotel accomplished especially for the remarkable efforts of Roy, Rody and Kelvin from the front desk who offered me tremendous help in dealing with the COVID testings requirements imposed by the HKSAR Government. Superb customer service! Highly recommended!
Love to stay at Royal Park Hotel! This is the first time after hotel had finished part of the grand renovation. We stayed at the twin bed suite in Sep 2022. We like the new design. There are microwave, refrigerator and coffee machine in room. Same river view and room size as previous. The room is clean and tidy. I might suggest hotel to place a clock in room for guest to read the time. Moreover, the bathtub is very small and shallow. Not able to have a nice bath actually. At last but not least, we wanted to praise the phenomenal service from Jason and the team. You guys always provided the best "HOME" service. (Even much better than W Hotel, the one we stayed for quarantine.) Glad to see the familiar faces here. We hadn't return since 2020, due to the global COVID situation. Take care.…
I'll be honest, I would've given 3 bubbles but I'm giving 4 this time because of the staff's effort in trying to solve the problem. Started rough but got better in the end. This is a good sharing to learn from I believe. Upon check-in, I already had few disappointment due to the renovation work going on. Swimming pools, gym and the 2+2 restaurant (where breakfast buffet is at) are all closed. I was a bit disappointed at first as I chose this hotel for the facilities and buffet but that's okay I totally understand as they are trying to give the hotel a new look. I was also aware they were doing renovation work since last year but just wasn't expecting that the pool would still be closed. The part I HATED the most was when the front desk challenged me about their disclaimer and that they clearly written on their hotel description on Agoda that their facilities are closed. First of all, I only asked a simple question about the swimming pool arrangement. You said it was closed. Fine, totally understand. I even asked if it was possible to swim at the sister hotel as another alternative, rejected. Still fine with me but you did not have to push me to the corner by printing all the pages just to prove that you have written it on the description. I never asked to prove it. I find it quite offensive really. I requested and was given a high floor (13/F). Very delighted. I always request a high floor if possible as it is usually quieter. However, it wasn't the case. There was a strange noise above (the noise was like a deep bass vibration coming from a machine room). I initially thought it was from their construction work but it wasn't. I asked the front desk team to inspect. Later, found that it was coming from their air conditioning machine room. I was offered room change to the 5/F as their hotel was running full which I understand. So my advise, better pick low to mid floors if you are a sensitive sleeper. Rooms newly renovated with an air purifier in each rooms. Most of the rooms now are standing shower so do make sure to double check with the front desk if you requested for bathtub. Breakfast was semi-buffet (appetizer - buffet style + choose 1 main course) at their Japanese restaurant - Yama. I must say the ramen I ordered was very delicious. I loved it! I wished they would have eggs served on the buffet table, I think it's a must have for breakfast. Thank you Jason Cheung for trying your best to solve the noise issue. Very swift and helpful, much appreciated! Also, thank you Kitty, 13/F housekeeping, very warm and friendly! The main reason why I still gave a 4 was because of your hospitality.…
The hotel staff were wonderful and incredibly helpful. Day 1, they provided a wheel chair for my husband, Day 8 and Day 12 they helped us to navigate the intricacies of Covid testing in Hong Kong, and on my final day they managed to find my wedding ring. They have recently opened up a truly exceptional Japanese restaurant on the ground floor with quite astonishingly recherche cuisine. We also loved the breakfast buffets on the third floor - a real bargain at only 70 HKD per head. And it was nice to see that the 2+2 restaurant on the third floor is doing so well Everything from apple crumble to lobsters and everything in between. All in all a five star experience. Many thanks to tall he hotel staff, and in particular the concierge and reception, who made our stay so special.…
Royal Park Hotel is the only choice for staying in Hong Kong. Before the global Covid pandemic, we used to stay here for many times. the location is collected to the MTR station, convenient for our business in China. My group stayed at Executive Floor since 2010. We loved the cozy lounge on top floor. Served breakfast, afternoon tea and cocktail during the day. You can have free flow of chill beer, cocktails with snacks, definitely well worth. Miss the superb team, Jason Yanness & Stephanie. Thank you for the exceptional service. Hope to see you guys in the near future.
We had our wedding ceremony in Feb. The hotel made our schedule very flexible with their special kind arrangement. Front desk are very detailed in checking customer in the time of COVID. Samuel kindly offered us some wedding tips and presents celebrating our wedding. The overall experience is excellent and definitely I will revisit.
Good location nearby large shopping mall. Excellent services offered by reception manager ~ Roy Ling. Excellent staff provided professional services. He is very friendly , patient, professional handling for my phone call, checked in and out. Efficient staff with friendly smile. Bravo! All housekeeping staffs are friendly too! Breakfast with variety choice and declious. I will sure to stay again and recommended to my relative.
Very good experience in Royal Park Hotel. Warmly housekeeping service for almost two weeks stay. Room is quiet and relaxing. Staff are almost nice and we have to say thank you for wonderful Chef KEN who recommend us the Japanese dishes there! His hospitality is really unforgettable and also his team. Great food ever we had in Royal hotels! We have meet Chef KEN in Royal View Hotel previously but didn’t alert of his talent. Now we found and experienced his bright future of all his professional in Royal Park Hotel! 👍🏻 Thank you Chef Ken again!