It’s a new hotel ( kind of?) , the view is fabulous . you can see the ocean perfectly. but the room service is like just left the things at the door not even with a goodbye…and Bruce the staff at concierge wasn’t friendly at all. He rejected our make up artist to leave her luggage in the lobby like for 15 minutes…星級酒店？服務質素有待商榷的工作人員…海景很棒也算是新建成的酒店也有四星級還是五星級，呼叫客房服務是工作人員開門就放下東西匆忙離去, 也沒有打招呼。門口服務台白色工作服工作人員Bruce也是不友善
As a business traveller, I always need to find a recovering place:-) amazing facilities, nice view and helpful staff. I could easily add the best advantage—the exclusive floor. Fantastic view on Hong Kong Bay.
We four had staycation here. The hotel is popular, aged but functional in a residential area of Whampoa/ Hunghom. Quite some restaurants, Japanese supermarket and shopping arcades nearby although not upscale. The rooms are spacious and cozy, cleanliness ok, staff ok. The pool is rather small and need advance booking. The gym room is impressive with wonderful views facing the harbour. We tried the lunch buffet after checking out. It's very good with even snow crab legs. Overall it's a very nice stay.
Hotel was nice enough. Facilities good - pool beautiful but smaller than it looked and only 50 min slot per stay. But checkin in was ridiculous. 2 hours wait. It took 10 minutes to check in each booking some were 15 minutes. At times there was only three people on. Think of your stay. Think of waiting 2 hours in a lobby. Think of booking elsewhere. The systems were not down. They are just unbelievably inefficient
Had a TERRIBLE experience with their reservation manager, Karman. She was sarcastic and rude!! Is this suppose to be a 4 star hotel??? Everyone knows that a good quality hotel is all about the SERVICE! And this so called manager has perhaps forgotten All About manners and HOSPITALITY! I wanted to get a clear understanding for my reservation and her response and the tone that she used was so rude & sarcastic! She didn’t have the patience to answer my questions and just wanted to end the call as quickly as possible! This hotel should ensure that All levels of employees are properly trained in Hospitality!
I think tripadvisor should change the amenity 'free high speed internet' into 'free LOW speed internet'. In the evening internet is near not usable. Maybe open simple web pages without too many images. Videocalling, streaming (Netflix, Twitch, Youtube, etc) is like a buffering fest. Uploading files... Keep dreaming. Around 8Mbps in 2022... 8Mbps should be enough in theory, but with so many devices connected to the internet... I think management needs to talk to the IT guy or internet provider. XD The rest of the hotel is nice. Maybe stay here only if you are living in HK with an unlimited data plan or if you don't need internet at all.
Booked the a staycay to celebrate my mums birthday here with my sister with the lounge club access and lunch buffet the next day. The lounge access the food and drinks was very average nothing too special, no view on the club lounge floor. The room itself was very ok very out of date compared to other newer hotels with the same price. We disclosed this was a birthday celebrations, and the room was booked for 3. There was no complimentary anything when we got into the room and the room was set up only for 2. However after about 9pm they had said that they will provide complimentary cake which arrived at 10PM and the cake was average. It was raining very heavy when we tried to go into the pool but we cant as it was closed, the pool however "looked"amazing not sure what the reality is though. it was ok nothing too impressive . They had tea on the buffet but they labeled it as apple juice.. I guess the colour looks the same \o/ so tbh attention to detail is therefore lacking in this hotel.…
Staff are attentive and courteous since we stepped in the premises. Exceptional customer services from Bell to Club Floor, Coffee Shop and Fitness Centre. We spent a weekend (StayVacation ) with senior in this hotel, all are in order. Recommend.
Large, stylish, well furnished room with seemingly recent renovation/upgrades. Great view of the harbour and Hung Hom on the opposite side. Generous management sent us a bottle of Shiraz when they found out it was our anniversary. Breakfast definitely needs improvement and dining outlets could use an overhaul in presentation. Overall experience and quality gives the impression that the hotel is still stuck in the mid-2000s. Maybe hospitality just will never be Li Ka Shing's main income earner, but there is great unrealised potential in this hotel group.
We stayed here pre covid and absolutely loved it. Everything from the amazing scents around the lobby to the rooftop pool. The room was extremely spacious. We had a little bit of a difficult time checking in however the staff were always happy and easy to understand. Next time I am in Hong Kong I will definitely stay here again! It is a little far from main Kowloon area but the shuttle was extremely helpful!