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34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong China
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Traveler (887)
360
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Room & Suite (885)

About

#178 of 799 hotels in Hong Kong
Location
Cleanliness
Service
Value
Overlooking the picturesque Shing Mun River in Shatin, Regal Riverside Hotel is only 30-minute drive away from Hong Kong International Airport and is located conveniently near 2 MTR stations and a mega shopping complex featuring over 900 brand boutiques, individually operated shops, dining and entertainment places. The 1,147-room hotel operates routine shuttle services to Hong Kong International Airport, Hong Kong Disney Land, Ngong Ping 360 and Tsimshatsui East together with other public transports right on the hotel's doorstep, guests can easily connect to all shopping, entertainment and business districts in Hong Kong. Shatin features places of interest such as the 10,000 Buddha Temple, the Hong Kong Heritage Museum and the Jockey Club, a famous world class horse racing arena, Chinese University of Hong Kong and the Science Park. The hotel also features 10 restaurants and bars as well as a wide range of recreational facilities such as the beautiful outdoor swimming pool (closes during winter period), spacious fitness center with sauna, steam, Jacuzzi and beauty services. The hotel's OM Spa, designed in contemporary Thai style and infused with a soothing sense of harmony and serenity, provides professional spa and massage services to discerning guests for nourishing their body and soul.
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Property amenities
Parking
Free internet
Outdoor pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Paid wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Blackout curtains
Housekeeping
Room service
Safe
Telephone
Electric kettle
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Family
Languages Spoken
English, Chinese

Location

Full view
85Good for walkers
Grade: 85 out of 100
117Restaurantswithin 1 km
13Attractionswithin 1 km
2122Reviews48Q+A100Room tips
Traveler rating
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Most Recent
mmhung wrote a review Yesterday
1 contribution
Very fast and easy booking, price offering is reasonable. Enjoyable and very good service, there are many local good food around to enjoy. Hygenic measures are enough and make me feel safe during the stay.
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Review collected in partnership with RegalHotel.com
Date of stay: November 2022
Value
Rooms
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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davidchan2022 wrote a review 20 Nov
1 contribution
Location is excellent for me since I lived in Shatin. Long stay program is great for me too. Fare is very attractive. Room service is very good. Foods of breakfast buffet and Chinese restaurant are good.
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Review collected in partnership with RegalHotel.com
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stay54655124686 wrote a review 1 Nov
I stayed at this hotel as it is close to my work place. The front desk staff is very impatient and unfriendly. The room only changes towels once a week and I was only given two towels. Overall very poor experience
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 3 weeks ago
Dear Guest: Thank you very much for writing a review on Trip Advisor. We are truly sorry to learn of the unpleasant experience you have encountered during your recent stay with us. Your valuable comments will certainly be shared among all concerned personnel for possible improvement. Guest experience is always our prime concerned and we shall enhance our training on customer service. Please accept our apologies for any inconvenience may have caused and we treasure your goodwill. Best regards Stephen Au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Khayashi wrote a review Oct 2022
Hong Kong, China7 contributions5 helpful votes
Booked a suite for my birthday, the suite is really spacious but very run down and old. On top of that, it was very HOT inside the room, 24-25 degrees! My 2yr old son was non stop sweating and could not sleep properly. I called them and they sent a fan, the ventilation got better. The view was great!
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Review collected in partnership with RegalHotel.com
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 3 weeks ago
Dear Khayashi23: Thank you for choosing Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. We are sorry to learn that in some areas our facilities did not meet your expectations. Your comments are taken to hearts and rest assured that necessary actions will be taken to rectify the shortcomings. We do apologize for any inconvenience may have caused and very much look forward to the opportunity of welcoming you back again soon. Best regards Stephen Au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tinakong wrote a review Sep 2022
1 contribution
我住低層。 房間,廁所,很多小蟲飛來飛去。而且床單,棉被都有血漬和啡色像屎的漬。廁所的毛巾也有。 這些問題是我三年疫情前住過五六次都沒遇過的,以前都很正常又乾淨。所以這次重來居然遇上這樣多1,2,3星酒店才會遇到的問題,實在太令人失望。 I usually stayed in this hotel before the pandemic because it gave me a nice experience. I really didn't expect that I would have such a bad feeling this day. The rooms I stayed have many flys and bugs flying around the bathroom and window, I could easily see some dead flys stuck on the white wall and lying on the desk. Most of the front desk staff are unfriendly and impolite, especially one of the male staff who is wearing black glasses. It's actually fine cos this is HK style even u stayed in a five-star hotel in HK, u may still have to meet some staff who are not in a good mood. The bed is really terrible, the (blood?shxxit?) stains on the top of the bed and duvet cover are very obvious. I don't even through that it could happen in a 4-stars hotel. To be honest, the hotel makes me very disappointed...
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 21 Sep 2022
尊敬的貴客: 謝謝您對麗豪酒店的支持,並分享您的住宿體驗,對於房間的清潔未能達到您的要求,敝酒店深感抱歉。酒店一向十分著重房間的清潔及衛生,所有房客及公眾地方均會定時清潔消毒及由專業供應商進行滅蟲,相信是次只屬個別事件,本人已訓示管家部員工加強房間的清潔並作出適當改善。 本人謹代表麗豪酒店為事件致歉,並期待著您再次光臨。 麗豪酒店總經理 區家耀
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
caraaymlau wrote a review Aug 2022
Hong Kong, China1 contribution
Overall services is UNACCEPTABLE AND UNEXPECTED POOR in term of hygiene, disinfection, cleanliness and service standard during my stay from 05 August 2022 to 08 August 2022. (1) Insufficient manpower is normal. Nobody answer the hotline of front desk, food & beverage, room service and etc. The front desk staff is running between front desk or concierge all the time. (2)The lift button at 12th floor was so dirty and hasn't been cleaned and sanitized for three days although I have notified the front desk and cleaning lady. It is so gross and discussing. It is TOTALLY UNACCEPTABLE during these pandemic period. (3) the staff called Issac at front desk is impolite when I was checking in at 05 August 2022 night. This made me feel upset. (4)The wet garbage has been sitting at lift lobby for more than one day. (5) There were mosquitos and small insects running into our room. This was crazy.
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Review collected in partnership with RegalHotel.com
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 18 Aug 2022
Dear caraaymlau: We are sorry to learn of the unpleasant experience you have encountered during your recent stay with us. Your construction comments are taken to hearts. Rest assured that hygiene and cleanliness are always our prime concerns, we will certainly review our operation procedures and take every step necessary to rectify the shortcomings. Meanwhile, we will enhance our internal training and reiterate to the team the importance of customer service. Please accept our profound apologies for any inconvenience may have caused and we treasure your goodwill. Best regards Stephen Au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tangklm wrote a review Jul 2022
Hong Kong, China1 contribution
Check- in spend around 20mins. If with on-line check in or other ways to shorten the line up time is great. Staffs at swimming pool & spa are friendly. The room is big enough but the weakness is the toilet door wood blocks fall off. Is time to repair
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Review collected in partnership with RegalHotel.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 9 Aug 2022
Dear Tangklm: Thank you for choosing Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. We are glad to learn that in general you had a pleasant stay with us and our services were to your satisfaction. Your comment on the bathroom furbishing is well noted and we shall improve where appropriate. Thank you once again for your support and we look forward to the opportunity of welcoming you back soon. Best regards Stephen Au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MichelleCheung8519 wrote a review Jul 2022
1 contribution
The bed of the house is sunken, the pillow is uncomfortable, the air conditioner is not cool enough, the service attitude is very good, the food quality is OK, the wifi will be better if it can be used for a long time
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Review collected in partnership with RegalHotel.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 20 Jul 2022
Dear MichelleCheung8519: Thank you for choosing Regal Riverside Hotel and sharing your constructive comments with us. Your comments are well taken and we will improve where appropriate. Your support is truly appreciated and we look forward to the opportunity of welcoming you back again soon. Best regards Stephen Au
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Choppppi wrote a review May 2022
1 contribution
It’s a terrible experience for staying a hotel . Dirty tub with a small piece of trash??, top sheet was turned to light yellow color. The room was covered with a smell as well. I havent stayed as worst as this hotel
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Review collected in partnership with RegalHotel.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 5 Jun 2022
Dear Choppppi: Thank you for your comments and we are sorry to learn that the room condition during your recent stay was not up to your expectations. Rest assured that room hygiene is always our prime concern, our Housekeeper will certainly review your comments and instruct the housekeeping team to pay more attention on daily room cleaning to ensure the highest standards are maintained at all times. Trusted that it was an isolated incident and we do apologize for any inconvenience may have caused. Best regards Stephen Au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dinosauree wrote a review Jan 2022
Hong Kong, China23 contributions5 helpful votes
Joined hotel package which includes food and beverage is cheap. Room is spacious but a bit old. Food are ok. Hotel staff are friendly. Especially the reception staff as they will try their best to help. I will give five bullets for all hotel front line staff.
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Stephen Au, General Manager at Regal Riverside Hotel
Responded 11 Jan 2022
Dear Guest: Thank you for staying at Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are delighted to learn that you had a pleasant stay with us and happy with our services. Your compliments on our Front Desk staff are truly appreciated. Rest assured that we will continue in our endeavour to maintain this good impression, and we look forward to the pleasure of welcoming you back again soon. Best regards Stephen Au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$64 - US$101 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香港沙田丽豪酒店, 沙田丽豪酒店, 香港沙田丽豪, 香港丽豪酒店, regal riverside hong kong, hotel regal riverside
LOCATION
ChinaHong KongSha Tin / New Territories / Sha Tin Wai
NUMBER OF ROOMS
1147
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REGAL RIVERSIDE HOTEL - UPDATED 2022 Reviews & Price Comparison (Hong Kong, China) - Tripadvisor

Frequently Asked Questions about Regal Riverside Hotel
Which popular attractions are close to Regal Riverside Hotel?
Nearby attractions include New Town Plaza (0.8 km), Shatin (0.6 km), and Snoopy's World (0.7 km).
What are some of the property amenities at Regal Riverside Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
What food & drink options are available at Regal Riverside Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Regal Riverside Hotel?
Yes, parking is available to guests.
What are some restaurants close to Regal Riverside Hotel?
Conveniently located restaurants include Nara Thai Cuisine, IKEA Restaurant & Cafe, and Din Tai Fung Sha Tin.
Are there opportunities to exercise at Regal Riverside Hotel?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Does Regal Riverside Hotel have an airport shuttle?
Yes, Regal Riverside Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Regal Riverside Hotel have airport transportation?
Yes, Regal Riverside Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Regal Riverside Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Regal Riverside Hotel?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Regal Riverside Hotel?
Many travellers enjoy visiting Sik Sik Yuen Wong Tai Sin Temple (4.4 km), Che Kung Temple (1.7 km), and Tsang Tai Uk (1.1 km).