Glad that I chose Island Shangri-La to celebrate my anniversary with boyfriend! The recently renovated harbour view room looks modern and spacious with impeccable harbour view, which is very instagrammable. I love the sofa right next to the big window a lot. The Guest Relations team prepared gifts for us to celebrate our anniversary. The hotel staff also facilitated my boyfriend in preparing a surprise for me. Warm service, nice room and yummy food, a very enjoyable staycation experience overall. Would recommend this hotel, especially the newly renovated rooms, to all.
Bringing my wife and kids to celebrate Mother’s Day! I give full mark to island shangri-la… Room: - newly renovated, stylish and super comfy. - the view was spectacular! - one thing I must highlight, this hotel finally got rid of the water kettle!!!! They have a water tap in room, super convenient for family visit, especially if you travel with baby! Service: Simply the best! - special thanks to senior guest relation manager Nicole Tang and GiGi. To my surprise, it is really family friendly hotel… they interact with my kids and introduce them to the teddy bears, Chef Sam and Tony! My kids were so excited and took lots of photos with the Giant teddy bear at the lobby! And my little girl really loves the hotel since there are Chandelier everywhere! - Horizon Club: highlight of my stay! all the team members were so friendly… you will be address by your last name once you walk in! Special compliment to Hayden, Candy, Leo, Felix, Hailey, Ronsa, Joyce, Sita, Jane, Geoffrey, Ella Kristy….. Each one I encounter was very attentive and Professional. To share a bit more of why I said this, when I was pouring myself a glass white wine, Leo approach and insist to help, when he finds out the wine is not chill enough, he ask me to allow him to change a new bottle for me, when I say it’s ok, I don’t mind, he said “ I have one chilled bottle just at the back, it will take no time !” And so I did and it does matter in fact! Now that’s what I call professional! He also spend sometime to introduce the wine to me, he knows he’s product! although the club is quite packed during Mother’s Day, you won’t find yourself being left out. In fact, the club team handle it very well, kudos to the club management team! - wine selection is generous too! The only thing I suggest, change your wine glass! It’s way too small! One funny thing was, before I decided to book this hotel, my friends would alway recommend me to try others like Mandxxxxx Oriental, Rosewxxd and etcs …. But after this stay, I’m telling them back they are wrong, I’m very impressed overall and they should all go and experience it by themselves!…
The new renovated harbour view room is excellent with well design which is user-friendly. The service and arrangement is good. I would highly recommended to those who would like to have a luxury stay.
Pleased to select island Shangri-La to celebrate anniversary staycation. So lucky to have front desk manager Nicole tang to help us check in. She is very kind, Patience, attentive, passion to help us and understand more on Shangri-La. She help us to upgrade room, late check out, suggest better offer on our dinner time. (Which is not required by me before) And, took insta pic and make craft memory card for us. Really appreciate her attentive. Specially, I am very pleased and appreciate her memory. Weekend is busy day for front desk check in and check out. She go to cafe too Buffett to search me and give us the card. This is unexpected. Check out time-met her again with warm greeting. Check out is another Nicole help us which is good service too.
I have chosen the Island Shangri-La to celebrate my anniversary with my beloved fiancee. The 'Let's celebrate!' package is memorable and the in-room declaration is magnificent! Everything is amazing with the high-quality services provided by the staff. They try their very best to provide the most unforgettable experience to guests and I will definitely be choosing Shangri-La again in the future!
It has always been nice to celebrate special occasions with Shangri-La and of course this time as well! Thank you ISL guest relations team’s effort to make my stay a memorable one! Applauses to Hayden, Gigi, Sarah, Reshma, Elvis, and Hailey! 👏🏻
the staff is very nice. they provide a birthday card and cake for the celebration.and the room is very wonderful. also,very delicious breakfast buffet in cafe too with so many choics of food. i will choose this hotel again and i really enjoy this staycation.
I've been to a number of hotels across the world now and this one still had quite a wow factor. The room and atrium between the rooms was really impressive. The staff were friendly with even pleasant live music on the ground floor. Only negative was that the relocated area for afternoon tea, buffet and drinks was a little less inspiring than the original higher floor location (which was undergoing refurbishment). While it's not cheap, it is good value.
Came here with my fiancee to celebrate our anniversary and it was better than expected. The hotel team was very accomodating and prepared an upgrade and anniversary treats for free. We enjoyed the rooms, much better than the room I had at the W where I recently finished a quarantine. The lobster bar is so good and the cocktails the best. The only thing is the prices are a bit too expensive in the restaurants which is why I only give 4 star but other than this its great.
Our experience was nothing but pure delight due to the luxurious and attentive service by the Guest Relations Team. Thank you for excellent hospitality, it surpassed our expectations. Our heartfelt and deepest gratitude goes first to Sarah and Gigi (Guest Relations Team). As we were celebrating our Wedding Anniversary, they welcomed and surprised us with a luxury flower box (beautiful red roses and orchid). They went out of their way to make us feel really special and make the day happy and memorable for us. They even took photograph and prepared handmade card to mark the special memorable occasion. Thanks again for all the special arrangements and our room has been upgraded to a Deluxe Sea View Room. This is truly an unforgettable experience and I will definitely recommend The luxury Island Shangri-La Hotel to my family and friends :)…