This is my first time stay in Hotel Madeira HK near by Jordon. I use to be stay in other hotel, however those hotel under DQH quarantine operation. So I contacted Ms Crystal Chan , she use to take care my stay in other hotel. She recommended I stay in this hotel and take care of my stay. Is more than I expected, quick check in by Eugene. He provide excellent service and great check in experience. Introduce the hotel facilities and operation hours. Also he recommended hotel bar at the top floor , unfortunately I don’t have time to visit. Furthermore, the rooms is clean, tidy and comfortable. I’m look forward to visit once again in the future. Thank you for the hospitality.
Very lovely stay with my wifey on her birthday in November. We were warmly welcomed once stepping into the hotel. Staff was so helpful and accommodating upon arranging a room for us. We received a bottle of red wine as a birthday gift from the hotel. Overall, we had a wonderful time here.
I really appreciate the hospitality when staying at Madera, This was the second time I stayed here and sure will be back stay here again. Thanks to the team whom had made our stay here really memorable, especially Mr Joe whom had made such a good arrangement for my birthday.
Elaine assisted with check in and she is very helpful and nice. She explained everything to me and my girlfriend very detailedly and patiently. The room is large and clean. The stay was enjoyable. Will definitely visit again
Very good hotel with nice bathtub, the room is gorgeous. The staff was friendly too, especially a front office staff named Crystal, she greeted me with warm smile. She provided speedy service and catered to all my needs. Look forward to next stay!
The process of check in and check out is fast and smooth! Reception Crystal is nice and friendly. She helps us to upgrade our room to higher floor. Price are cheap and room with jacuzzi!! Highly appreciated!
Front desk Ms Fiona really professional. She was solve out all my request and question! She was upgraded my room in 23/f for bday when she saw my buddy ID card. The room is clean with full Nathan Road view. Also the restroom installed Jacuzzi bathtub!!!!! it’s amazing, since it’s even 5-star hotel will not provide this equipment in Hong Kong!
今次係第二次嚟木的地 特別多謝Crystal&Eugene喺check-in嗰陣幫我upgrade咗客房 呢到嘅職員全部好nice好有禮貌 check-in手續好快 因為疫情關係 check in嗰陣仲會有口罩送埋！ 間房好靚 又大 仲望到個好靚嘅城市景！ 整體嚟講 間房好舒服 都乾淨企理 唔會話污糟邋遢唔衛生 呢到交通都方便 喺佐敦地鐵站行5分鐘就到 以呢個價錢嚟講實在係好抵 再一次多謝Crystal & Eugene!
The room was big and nice for this price range. Front desk staff was very friendly and helpful, they have explained hotel policy very detail and clearly for every guest, especially Eugene. Also he had answered the call very quickly even after mid night and provided a very efficient service for sending amenities. I definitely will come back and recommend to my friends for my future stay!
Booked here for a short stay with my boyfriend because of its location. Room is of a moderate size for which is not big but it’s fine as it is really a good deal. However staff was not welcoming and showed as a black face upon check in. It also took a long time for them to arrange me with a room. Hope there will be training for the front line staff so that service standard can be improved.