We had an unforgettable bridal shower at the premier suite with decoration and bubbles prepared by the lovely and attentive staff. Executive lounge has a wide selection of asian and western bites & drinks. Room is clean with a massive ocean view which is rare to get in city center. Highly recommend Sheraton Tung Chung!
For some reasons, I hold higher yard stick for local hotels, and recommend one when I really grasp a good-enough experience. This is my second stay in 2021 with Sheraton Tung Chung - First in Easter, and this time during Christmas. Between two stays, I totally spent 9 days there so I guess my review would help some of you considering staying with them. Below is a long read. I seldom do this but since it is a comparatively new entity and locates in a less-known area to non-locals, I am more than happy to depict in details my experiences and several tips for your consideration. In sum, it is a perfect hotel for a get-away trip from buzz of city with hikes, beach, plus outlet shopping with reasonably priced great food and drinks. I agree with other comments that if you look for anything luxurious, you should look for elsewhere. Hope you will find below info useful. LOCATION Normally local staycation would last overnight or 2 at most. The length of my stays does speak for something. For first-time travellers from abroad, Hong Kong has 2 Sheraton-s - The iconic (historic) one at downtown Tsim Sha Tsui, right next to The Peninsula, and this one in Tung Chung opposite the airport opened to public only in 2020 fall. Its location on Lantau Island makes it a perfect base for excursion to the gorgeous countryside. During my past two stays, I enjoyed sunshine on Cheung Sha, the longest beach in Hong Kong, and a few hikes along (arguably) the most scenic and roughest terrain in town. Instead of staying in downtown and commuting an hour or two to reach Lantau, I could shrink my commute time to 30-45 mins given how remote these places are. HARDWARE As a Sheraton, good location is almost a given. Like aforementioned, it is one of the newest properties in town. You can expect slick interior and up-to-date amenities. The whole tone of the hotel follows a contemporary trend of wood plus touches of beige/golden hues which generates warmth and cosiness. All electric outlets come with USB ports (essential to me as a frequent business traveller pre-COVID). I believe there is nothing missed comparing to Sheraton standard when it comes to in-room amenities. Some may find it not up to scratch, but this new Sheraton adopts a more environmental-friendly policy. The hotel gets rid of all one-off bottles of shower gel and shampoos and installs refillable, large bottles mounted to walls (NB: I was staying in room instead of suite). Tooth paste and brush are packed separately so that you don't waste another item when you only use one of them. N'espresso machine is equipped in every room (if I am not mistaken) if that is of your concern. It certainly makes my day a lot easier. Personally, I have very particular demand on mattress and the one Sheraton has is just good for me. It's supportive yet not overly hard on my back. Same goes for pillows. There is no pillow menu but I guess you can always make request ahead of time of check in. SERVICES Like my fellow visitors who commented before me, Sheraton Tung Chung has one of the best teams in town. You can easily sense their genuine care about yourselves and try their very best to address your need. I want to give a big shout-out to Alex Chung who looked after my stays! Although sounding trivial, the daily housekeeping and turn-down service have been pretty consistent. In some more luxurious hotels I stayed, the way my room was made could be different between days. Consistency to me scores many points. NEIGHBOURHOOD For people who have not been there, it is a bit hard to imagine what the property looks like. Surfing onto Google Map may not help much (for now). This property is a one big development with 3 wings laid out as a letter "Y". One of the 3 wings houses the Sheraton, while the remaining 2 wings being the Four Point Sheraton, which has been a designated hotel for travelers' quarantine after landing into Hong Kong. For those who might share concern related to COVID, I must highlight the fact that there has been ZERO issue happened with the Sheraton even the quarantine hotel is directly connected (but completely segregated). That speaks for great deal of prep work the hotel team must have put in place, which deserves recognition. The base of the building is indeed a small complex with restaurants, convenient stores, a gym and several other shops. You don't have to worry about grocery shopping if need arises. Be minded that the 7-11 closed before midnight; the tuck shop next door also stocks great varieties of stuff including fresh food. I believe it is owned and run by local Indians, and interestingly it has good range of Indian/South Asian specialities hard to find elsewhere other than places like Chungking Mansion. In fact, the Nepalese restaurant on first floor is a good place for fruity cocktail and ethnic dishes. The hotel may play safe in their advice, in reality the biggest outlet in Hong Kong, the Citygate, is only 10+ min stroll away instead of 15-20 as hotel would tell you. The hotel operates a shuttle service connecting the hotel and the Tung Chung MTR station, also where the Citygate is. From Tung Chung, you will find yourself at Central on a 35-min MTR ride. Shuttle departs from Tung Chung MTR at every :00 and :30 min hourly between 7am to 10:30pm; and from hotel every :20 and :50 min hourly between 7:20am to 22:50pm (as of December 2022). In case you miss hotel’s shuttle, there is a public bus option. Take 37M from the public bus terminus at Tung Chung MTR/the Citygate and get off just at the first stop (“Yu Nga Court/Ying Hei Road”). You may not find this detail on Google Map yet. This route did not pull off at this stop during my Easter stay but added a stop here as confirmed during my Christmas stay. Worthy to note that there are more shops and restaurants in adjacent housing estates (by the name of “Century Link” and “The Visionary”, heading eastward from hotel along Ying Hei Road) in 100-150 meters’ away, including larger, more posh grocery markets, and even a Starbucks. HOTEL DINING There are in total 4 dining outlets in the hotel - 1. Sunset Grill, the flagship steak house 2. Yue, the Chinese restaurant 3. Cafe Lantau, the buffet restaurant and where most guests enjoy their breakfast 4. Lobby lounge, where afternoon tea service is offered. I have tried all of them and from the bottom of my heart, they are all good - Not to the level of being phenomenal, Michelin-star studded kind of good, but excellent in terms of the quality, service and how much they charge. Sunset Grill is not inferior to any Island-side restaurant. If you happen to be in the hotel in the afternoon, and when weather allows, go enjoy a cocktail at their rooftop balcony. During Easter, I was served by their bartender who was one of the finalists in the Hong Kong bartender competition. She incorporates local (meaning Lantau Island) ingredients like Tai O shrimp paste into drinks, bearing in mind Hong Kong bar scene is one of the most competitive in East Asia (or arguably in the world; The BEST bar of Asia's Best 50 is in Hong Kong this year). On Christmas eve, I have had one of the best tenderloins. The 5-course set with pairing of one class of red costed me south of HKD 1.5k per head only, which could be a half of what you pay for the same quality and amount of food in the city. Yue's head chef, master Chung, came from famous local establishments like the Lei Garden. Chung helped Lei Garden earn a Michelin star (at their Shatin shop if my memory serves me right). Bringing with him is a very impression a la carte menu full of technical local delicacies. I tried both dinners and afternoon dim sum. They are both equally impressive. Would recommend the yuzu shrimp dumpling and swan dumpling. For both outlets, book in advance. Reservations are available online via third party apps like Chope (through which you can earn Chope points too). Perks of Bonvoy Elite members are applicable in all restaurant outlets here, which to me is a big plus. OTHER TIPS The hotel has bicycles to rent. Though there are constructions nearby, the hotel is properly built along cost with bike trail next to it which makes cycling safe yet fun. One may ask about the noise level as the hotel is so close to the airport. I can tell you that you would notice nearly nothing thank to the noise cancelling windows. And of course speaking of its proximity to the airport, it is not actually right next to runway. Airport-facing/sea view rooms are generally bigger than city-view’s but not different significantly. The outdoor swimming pool opens daily even during winter. In the morning of 10C, I did see one guest using it. Summer time it has been very popular. Guests using pool were assigned with slot (of an hour) and advance booking was mandatory. Gym remains open 24 hours, with spacious changing and shower room. Towel and water are provided. The equipment line-up should meet most people’s training routine. Members’ lounge is next to the buffet restaurant. I would say it is a small-mid size (not the smallest) facility, offering breakfast and cocktail hour services. Nothing to complain about and I find it comfy. ON FLIP SIDE / OTHER NOTES > Talking about environment protection, the hotel shall consider abandoning bottled water and installing sanitized water dispensers (like many Japanese hotels do). This might not be applicable (soon) due to hygienic measures imposed during COVID, but for future plan. > While I like the interior overall, it is for sure not the most cutting edge or "Design Hotel" grade of good. It might look generic to some (like my partner), but again good enough for a new Sheraton. Let's be sensible about it > At Tung Chung MTR, there is no signpost for where to queue/wait for the shuttle. There might be restriction to install signpost at public space but I see it a really helpful one as many visitors do not know the place and direction very well. > Rooms have no bathtub if that is a thing for you. > I have not tried the mobile key but it is said to be available. You have to arrange it at check-in. Feel free to DM in case you need further tips/advice.…
We went back to Hong Kong to visit my in-law after a 3-year hiatus. We chose Four Points by Sheraton as our quarantine hotel as it was a new hotel; and the comments from my friends were very good. We further negotiated a great deal with Sheraton next door on long-term stay as we need to stay there for over a month. Although Four Points’ room was smaller, we stayed there to satisfy government’s requirements. We were given three meals per day for three days; and the meals were satisfactory. Once we moved over to Sheraton, the room was larger; and we were upgraded to a sea-view (probably due to my status with Marriott Bonvoy). Even though the view was spectacular; it was the people who worked there that made a huge difference. From our housekeeper, Ah Fa (flower) to the Executive lounge staff, including Oscar, Alex, Yannis, to the Lantau Cafe staff, (Cyrus, Yanson , Kitty etc) where we had our breakfast for over 40 days, these staff members actually made our stay very pleasant. Not only were they friendly and patient with us, they actually made our stay feel like home. At one time, I was commenting to Sander, the General Manager, that he was very fortunate to be surrounded by such great people. It sure makes his job easy. Even though Sheraton Tung Chung was a little bit far from city, the MTR was a breeze. It was efficient, fast, and very reliable. For retirees like us, a 30-minute ride to Hong Kong Station is nothing compared to the time I spent driving from uptown to downtown in my city. On a separate note, I’ve made comments to Sander on improvements to the swimming pool etc. I’m also asking that some salary adjustments could be made to your dedicated staff ; as you would agree that keeping talent is a priority to let your hotel shine in Hong Kong and in Asia. Thank you once again for everyone’s hospitality. We look forward to meeting everyone next time when we’re back. …
The sea view room is good, and I feel very comfortable facing the sea. The location of the hotel is also good, away from the urban area, the transportation is convenient, and the facilities are good, but the executive lounge is short of ice cream. Generally speaking, it is also very good.
Very nice experience and helpful staff The lounge experience is great And I like the breakfast a lot Mathew ,Oscar , Alex and Yanli are very professional @executive lounge I enjoy swimming at the pool and the decorations
The Sheraton Tung Chung is the perfect place to stay and it has always been my family's first choice for a well deserved break after school term exam ;) . The hotel team have always been friendly, patient and helpful. The room was very cozy and clean. The front desk staff was very polite and made timely suggestions on the planning of my activities in the hotel. The Kids Play Room staff was kind and happy with children. Again, the Cafe staff understood the needs of children with his heart, and the food he cooked is delicious. I will definitely check into Sheraton Tung Chung again!
Our stay as usual was excellent and we were cared for exceptionally well by Eva Lee (Front of House) and by Sau ( Housekeeping). The food (Choice and quality) and service in Cafe Lantau were also excellent and we enjoyed an excellent buffet dinner with our friends. Highly recommended.
Another great stay with Sheraton hospitality, specially the food, very appetizing and this time i was amazed when I met with chef Raza, He remembered my name and the egg special omelette I eat. Breakfast was scrumptious just the way I like.The staff, services and over all hospitality of Sheraton international is plausible, it was again a memorable stay . The whole experience from neat clean rooms to delicious food made by Chef Raza will always stay with me
Prior to our check in date, Oscar Tsoi (Executive Lounge Assistant) had been in touch with me via email. I mentioned to him it's my husband's 60th Birthday Celebration and we had reservations at Yue for lunch on our check in date. He kindly reconfirmed my restaurant bookings for us. His email provided clear instructions as to how to get to the hotel. We arrived at the hotel early and were greeted by the biggest smile by Thea (despite wearing a mask). She immediately wished my husband Happy Birthday and acknowledged our Marriott Bonvoy Status. We got an upgrade to the Executive Suite which was lovely. Everyone at the Executive Lounge, Yue Chinese Restaurant, Lantau Cafe, Sunset Grill were very attentive and hospitable. That made our stay extra pleasant even though we had lousy weather during our stay ! From check-in to check-out, it was a friction-free experience. We thoroughly enjoyed ourselves. When we plan our next staycation, Sheraton Tung Chung will be out 1st choice.…
Very friendly & helpful hotel staffs. Especially I would like to thank you for one of the cook who prepared the morning breakfast he (Pakistani) always cooking the eggs for the guest at the cafe lantau, he's doing a great job and know what the guest want, lastly as a moslem I need halal food if the hotel can provide some halal food choices that would be perfect.