Convenient location near IFC and mid-levels escalator. I stayed in the signature room and it was spacious and comfortable. I extended my stay for a few nights. The service was excellent. I got much-needed help with transportation options when checking out.
It's a very great experience to stay in this hotel for 7 nights..... The staff are friendly and professional.... The room is clean and comfortable.... The location is so central that it's close to all amenities such as restaurants, public transport, supermarkets, etc....
The staff couldn’t have been more helpful, they made me feel so welcome and helped me navigate all the health regulations required when visiting Hong Kong. The room is quiet and bed comfortable. I love being in the middle of the city and all the advantages of that, great food and bars and shopping, but having a little haven to retire to in the evening is the best! I can’t recommend Butterfly on Wellington, and their staff, high enough.
The staff displayed exceptional customer service. The rooms are phenomenal. The pillows are very comfortable and coming in variety of comfort. The location is very ideal to get anywhere. I will make this my vacation destinations whenever I come to Central.
I stayed for 4 days for my medical surveillance and before my trip to mainland China and I have to say, all the staff made my stay super comfortable They helped me with all the information I'd need those 3 days and were very friendly and respectful at all times. Only non amazing thing would be that the hotel doesn't have a beautiful view but with how centrical it is (around 15 min walk to harbor and bus tour meet up places, 30 min walk to CTC or the golden Bauhinia, 5 min walk from Man Mo temple/ladder street/bars and restaurants area), it's definitely worth the money 😊😊😊
The staff was Excellent: patient, helpful, and highly professional. Room nice and efficient. Good location. Especially nice and attentive: Jacky Karen Ami The location of the hotel is perfect. The room was very clean. I will definitely come back!
+Central location is great +Price was good, probably due to no tourists in HK +Staff were outstanding -HK$5000 "covid cleaning deposit" was a big surprise and to much -Rugs are quite 'tired'; the carpet was very dirty -Laundry service was extremely expensive
As someone who also works in customer service, I am consistently blown away by how understanding, clever, and creative the staff at both Butterfly branches in HK can be in solving problems for their guests. This time I want to especially thank Ami, Gene, and Annie for going out of their way to find creative solutions to my problems. Even if a friend finds "higher rated" or "cheaper" hotels, if Butterfly is available, I always tell them to stay at Butterfly. The service, the friendly manner of the staff, and that problem solving creativity, is unparalleled anywhere in HK. (I almost don't want to write reviews, because as Butterfly gets more popular, there are less vacancies and the price goes up (as it should)) Kudos to the management as well, because the friendliness and desire to help is consistent through not only every guest service staff, but even the cleaning people. That requires a maintaining a culture from the top down. Great job !…
Very nice room, great services. Special highlight, John Wong from the front office, his excellent service make my stay remarkable!! I can feel his smile under the face mask, he make me feel welcomed and it feels like coming back home. Thank you John!
John and Janice are the nice staff who could handle the customer request very prompt with great efficiency. The place is a very good one as it is near to the city heart. The cleanliness are very impressive.