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4.5
#93 of 603 hotels in Hong Kong
Location
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Value
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Take a break from your exciting adventures and join fellow explorers in this respite surrounded by the wonders of nature and diverse cultures. Be awed by the exotic accommodations with rooms facing and furnished according to the four unique tropical climates of Asia, Oceania, South America and Africa Serving international cuisines from the five continents and a large outdoor pool, this hotel perfectly captures the lodge motto of “ad explorare et somniare” (“to explore and dream”).
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Disney Explorers Lodge is often celebrated for its spacious and comfortable rooms, although the minimalistic furnishing and amenities have not gone unnoticed. The service receives mixed reviews, with the staff's efficiency and child-friendly approach being commended, while some guests report impersonal experiences.
The hotel's shuttle service and family-oriented amenities are highlights, contributing to the Disney ambiance, despite some grievances over towel provisions and pricey food. The explorer-themed atmosphere and meticulous grounds are consistently praised, alongside the hotel's ideal location near Disneyland.
Location
Convenient
Atmosphere
Charming
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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My parents treated us to a holiday and spent the New Year's at the resort.
We were upgraded to an oceanview room & given connecting rooms without requesting for both.
I know that I should expect some of these services or amenities from a Disney hotel because it is a family friendly hotel, I am still amazed at how considerate their staff are, whoever thought of these..
1. I dont know what you call it but they put something at the side of the bed to keep smaller kids from falling off the bed. I do not see this drom other hotels .. 2. They provide adaptors in the room, in case you didnt bring one that is suited for HKG sockets. 3. They even thought of giving you a plastic for used soap. 4. Their bottled water is 2- 2L and you can request as much as you want in a day. 5. Toothbrushes, razor, etc are in a tin can that you can bring home. 6. They have a space for kids to watch cartoons while their parents are checking in.
Of course the room is big enough to accommodate either 4 adults or 2 adult & 2 kids, regardless of their age.
The only downside, their menu does not offer much selection. They do offer buffet dinner or lunch but we were sort of looking for an a la carte dinner and both of their restaurant, Dragon Wind & World of Colors did not offer a la carte dinner and was redirected to Chart room which offers snack/light meals.
Honestly, I didnt mind taking the train to the city to eat at the small restaurants at a cheaper cost and more tasty food than to eat at the hotel restaurant. Sorry.
But overall, we still had a great time. It's nice to be back in Hong Kong after 3 years.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DELGSM, Senior Manager at Disney Explorers Lodge
Responded Jan 5, 2020
Dear 750gigiq, Thank you for your recent stay at our Lodge and contributed your valuable time to provide feedback of your stay, much appreciated. It is glad to hear that you enjoyed your stay with our amenities, facilities and services, and good to know that the bed guard was useful for you. Your comments regarding our restaurant menus are well noted. We treasure our guests' opinion and comments and your concern will definitely be shared with the relevant team for review. We look forward to welcoming your re-visit in a too distant future. Best Regards, Michael Lock Senior Manager, Hotel Operations
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Our last visit to Hong Kong included a lengthy stat at Disney's Explorer's Lodge and, like all Disney accommodation, it has it positives and negatives.
If you've even been to Animal Kingdom Lodge in Orlando the architecture of the main lobby area is practically identical (only in smaller form).
It has large and spacious rooms, with beautiful views of the lush garden scenery, pool and bay area.
The rooms are well equipped with large, comfy beds, a mini fridge, tea and coffee, a nook for luggage, a large television - featuring several English channels. The bathroom only has a large shower, no bathtub. Every day housekeeping will give you a new tin (either seasonal or themed to the explorers lodge) equipped with basic toiletries. They make for great souvenirs and gifts.
Cots and baths for infants are available on request.
It has one quick service option (The Chart Room cafe) and two restaurants (Dragon Wind and the World of colour).
The Chart Room cafe has a team of patisserie chefs cooking up delightful concotions. If you're celebrating a special event you can even get a delightful themed cake. As for the food, well... It's pretty expensive. There aren't a lot of options. And it varies. Hit and miss, honestly.
The pool is medium sized and supervised by life guards. Every day the staff run activities for children where they are able to dance and have fun with Goofy, which my daughter loved. A great little add on.
Shuttle buses to the park run regularly however it's also an easy 15 minute walk if you're that way inclined.
The staff are friendly and welcoming.
Overall a beautiful and functional hotel, if a little pricey, that ticks most boxes.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded Jan 4, 2021
Dear arielandaurora, Thank your for staying at our Lodge and contributing your valuable time to provide feedback and comments regarding your staying experience, much appreciated. We are delighted to learn of your pleasant stay at our property enjoying the surrounding and facilities of our hotel, and very pleased to hear that your daughter rejoiced over our activities and had fun time with Goofy! We value our guests’ opinion and please rest assured that your comments regarding the food price and options have been well remarked. Your feedback is much appreciated and will indeed assist us to perfect our service standard. Again, thanks for your sharing and we look forward to welcoming you back in a not too distant future. Best Regards, Michael Lock Senior Manager, Operations Manager
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With the amusement park being reopened recently, we capitalized on the opportunity to reserve one night stay at the Disney Explorer's Lodge, reserving for the Adventurous Suite along with the connecting room with our family friends.
From the moment we arrived, we immediately knew we were in good hands of the team there. Karl was such an amazing host and showed us the way to our suite, he was very interactive with the children, and also explained the design and features of the suite in great detail. The suite itself was exceptionally spacious and the decorations were well thought out, and with a lot of hidden surprises for the little ones.
During our stay, we were also warmly greeted by Joe, the Front Office Manager and he was very hospitable and genuine, and despite his busy schedule, we appreciate him taking his time to meet us.
All in all, we were truly amazed with our experience and would highly recommend this hotel to anyone who intend to visit the park and with a less tense schedule with an one night stay (Highly recommend family and friends to directly reserve for the Adventurous Suite and even the connecting room if traveling with a larger number of guests). Thanks for the team's hospitality in particular, Joe and Karl who really look after us, we will be back!
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Date of stay: March 2021
Location
Cleanliness
Service
Room Tip:Â Adventurous Suite! Maybe it's a bit pricey but definitely worth it!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded Apr 12, 2021
Dear FT0122, Thank you for your recent stay at our Lodge and contributed your valuable time to provide a thorough review about your staying experience in our Adventurous Suite, much appreciated. We are thrilled to receive your remarkable comments, thank you! On behalf of our teams, beyond the 5-star amazing score received, we truly appreciate your support and encouragement that have inputted additional driving force for our entire team to continuously strive to provide the best service and accommodation to each of our honorable guest. Your compliments paid to Joe and Karl will definitely be shared with them for their effort made to provide you and your family a wonderful stay. Thank you again for your kind comments. We do look forward to hearing from you for a revisit plan. It will be such a pleasure to welcoming you and your family back! Best Regards, Michael Lock Senior Manager, Hotel Operations
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In early January my family travelled to Hong Kong for 2 days as a layover. We stayed at Disney Explorers Lodge to be away from the city due to the uncertain times. Our first impressions of the hotel were great! The lobby was expansive and grand, the gardens were beautiful and the theming was subdued but stylish. We stayed in a Double Room with Sea View. This room was bigger than expected (ample room for three of us), with two large king sized beds and a large well appointed bathroom. Disney Explorers Lodge amenity kits were provided, along with the standard Disney amenities. The room was amazing and the view over gardens and to the water spectacular! There are 3 restaurants/cafes on the property which all serve great food and snacks (especially the Mickey Waffles!). We even got to meet Mickey and Goofy at breakfast on our first morning! The attention to detail in the hotel, gardens and restaurants was also great! The staff were all extremely friendly and happy to help. During the check in process, the member of staff noticed it was my birthday in around 3 weeks so gave me a 'Happy Birthday' pin. The next day, Housekeeping made a 'Chip and Dale' arrangement with small wash towels and pipe cleaners to take home as a special birthday gift! This was completely unexpected and a lovely Disney surprise! We didn't actually go to Disneyland this trip but transport to the park was easy and convenient. It was also a straightforward train trip into the city and sites of Hong Kong. Overall, a memorable stay in the Disney Explorers Lodge.
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Date of stay: January 2020
Value
Rooms
Service
Room Tip:Â The sea view rooms are the best. Try to avoid rooms looking over the carpark or rear gardens.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DELGSM, Senior Manager at Disney Explorers Lodge
Responded Jul 1, 2020
Dear valuable guest, Thank you for staying at our Lodge and contributed your valuable time in providing feedback of your staying experience, much appreciated. We are thrilled and highly encouraged by your 5-star rating! Thank you. We are very glad to learn of your enjoyable stay in our property with our 'Explorer' theme, the facilities, dining experience as well as our Cast Members services. Your comments are definitely the driving force for our teams to keep on doing the best for each of our Guest in all. We look forward to welcoming you back in a not too distant future. Best Regards, Michael Lock Senior Manager, Hotel Operations
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Our kids were so excited to arrive at Explorer Lodge and were thrilled to receive stickers and badges on arrival.
Our rooms was well equipped with large room and queen size beds were appreciated. Our room was a long walk from the elevators and after long days in the park our kids did complain of tired legs!
We pre-purchased breakfast at Dragon Wind. Kids loved having their pictures taken with Mickey and Goofy on 2 mornings. We wished they would have spent a bit more time with them and visited the tables like at other Disney properties. Food was average and expected better quality for the price paid.
Food overall in HK Disney properties and the park is the biggest let down. Prices are hugely inflated and quality sub-standard unless you eat at the high end places. We would stay longer in the resorts if the food options were more family friendly.
Staff were friendly and helpful.
Overall we had a great time at Explorer Lodge and recommend this to other families.
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Date of stay: January 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DELGSM, Senior Manager at Disney Explorers Lodge
Responded Jan 9, 2020
Dear bring_on_holidays, Thank you for your recent stay at our property and appreciate for your valuable time to provide feedback of your staying experience. We are glad to learn that you and your family were accommodated comfortably and enjoyed our Cast Members' friendly and helpful services. Your concern regarding the food price and experience in Character dining are well noted. We treasure all our guests' opinions and comments and the issues will definitely be shared with the relevant team for proper review. We hope you will come back to visit us in a not too distant future! Best Regards, Michael Lock Senior Manager, Hotel Operations
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1. Benefit cuts with price surge I was told that the free parking has been cancelled one day before arrival when I make further enquiry with reservation hotline. I was told that fast pass has been cut for hotel guest since 1 July at Front Desk Counter upon check-in. Although they waive such charges during the stay, hotel should consider its inferior transportation. It is a wrong decision to cut free parking.
2. No clean and proper changing room at pool Under this packed season, all swimming pool session was full and we have been allotted to use the pool at 12:00 next day after check-out. As we have checked out, we are told to use a public unclean toilet to clean our clothes with kids. And, there is merely one shower cubical for users. Finally, we need to change our clothes in public toilet and wait 10 minutes under air-conditioning environment for shower. I need to walk with my bare foot through the garden. The locker is outdoor and extremely tiny. I used 4 lockers to pack my things. When I ask for help from a male pool staff, he asked me to put my belonging on the bench but watch out myself.
3. No smiles / happiness from hotel staffs I can meet smile at the shop. I can feel most staffs are not happy at work and intense. Actually, under this epidermic situation, hotel management should be happy they are earning abnormal profit compared to others and treat their staff better.
To conclude, it is difficult for me to stay again in Hong Kong Disney Hotel.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded Aug 19, 2021
Dear williamwB3391SH, Thank you for your recent stay at our hotel, and your valuable time to provide a candid review is much appreciated. We are apologetic for your unpleasant staying experience and inconveniences encountered. Please rest assured that all your opinions and comments are seriously noted and an earnest approach has been made with all relevant teams for a proper review. Hong Kong Disneyland constantly strives for the best service and accommodation to each of our guest. We treasure all our guests' comments and opinions as indeed they can assist to perfect our service standard. Again, we apologize for your unsatisfactory experience. We look forward to welcoming your re-visit that we commit to bring you and your family a memorial Disney journey. Thank you! Best Regards, Michael Lock Senior Manager, Hotel Operations
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Christmas is the right time to have a great fun in the theme park. There we decided to stay at Explorers Lodge plus get a 2 days visit to the park.
We started to have a X'mas feast at the Dragon Wind. The festive lunch buffet there was superb especially a wide variety of dessert from Chinese Egg Tart to Western style with iconic element of Disney characters. You'll feel happy by simply looking at them. It's worth of money at a very reasonable price. I would sure to consider to come for a similar buffet there next time.
The rooms were ready right at the end of our lunch, prefect timing. Forgot to mention, the staff at the Bell desk is very helpful, they helped us to keep the food (includes a cake) at their fridge before check-in and when we found the cake was too big to store in the room fridge, the staff had kindly offered to keep for us and brought them back later. Very attentive service!
The guestrooms with a connecting door for us was very convenient, especially when you have a big group. Compared to the hotel in city, the room was huge and made us really feel like staying away from home finally whilst we were enjoying the room's adventure decor and the resorts design with seaview from window.
We made full use of the 2 days park ticket plus the special hotel guest entry gate going in and out the park. It was very crowded on X'mas day in Disney but that's how we could feel like a 'normal' HK is back. Since we could spend 2 days in the park, we didn't feel too tired and able to play many attractions. Highly recommend to get the 2 days ticket if you would stay a night there.
Very fun trip even it was a short one. The quality service that we experienced in the hotel both from the front desk and the F&B outlets were very good. The breakfast set meal was a bit disappointed coz I like the buffet or semi-buffet style more but the serving staff provided a very good hospitality service which could balance out my disappointment.
Thanks go to all cast members in Disney. Including Chip & Dale we met at the lunch, lucky us to get a few pictures with them!
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded Jan 28, 2022
Dear Thank you for staying at our Lodge to celebrate your festive season with your family. We highly appreciate your valuable time to provide a detailed review of your stay. We are thrilled to know that you and your family enjoyed thoroughly at our Resort and pleased in our accommodation, facilities, F&B experience and our Cast Members services. It is always encourage to receive positive comments especially from our honorable guests! Your benevolent message will definitely share with the teams of which without any doubt, enhance their team spirit. Thank you! Thanks again for your sharing and we very much look forward to welco
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The expedition begins the minute we pulled up to the hotel.
Cast members ushered us into the hotel with waving Mickey hands and Kin welcomed us by name. We were whisked away to our Adventurers Suite where the magic truly came to life.
The double doors opened up to an Adventureland Disney attraction. Mickey and Minnie's suitcase lay open in the entry way closet (one of my favorite details) and the pictures and artifacts from their journeys adorn every table and wall. The cast members explained that Mickey and Minnie had gone on a journey, but they have left a chest for us to open. In order to do this, we first needed to decipher the clues found on pieces of a treasure map hidden around the suite. Along with this treasure hunt, Mickey and Minnie left us a special flashlight to use find even more secrets hidden around the room. My husband and I were delighted in the way the cast members stayed in character and brought the whole adventure to life for us!
The suite itself is beautifully adorned with every artefact and painting bringing the story to life. The cast member set up treats and fruit upon our arrival and conducted the check in in the dining room. They worked with us to create vegetarian meals, which we greatly appreciated.
As part of the perks, we were given pizza, chips, and fries by the pool in a private cabana soon after arrival. They placed an order for us at the Crystal Lotus in the Disneyland Hotel for our take out dinner (Hong Kong does not allow dining in restaurants after 6 due to the pandemic, so the hotel has created take out menus), and then drove us over to the hotel in the Explorers Lodge themed Defender! This is probably one of the best moments of my life. They offered to have it delivered, but I really wanted to ride in the hotel Land Rover. Breakfast the next morning was delivered to our room and beautifully set up. We ate Nemo waffles with the beautiful Hong Kong horizon as our view.
Further amenities include a themed Switch system set up on their very large screen with many complimentary games to play and many Disney movies on Blu Ray to watch. Up is my favorite option of the bunch.
The cast even went above and beyond to honor our late check out at guests who have previously stayed on property. Because the Adventurer Suite is so popular, we were not able to stay in the room past eleven, but they did open up another room for us so we could continue to enjoy the hotel amenities until one.
The entire cast of this hotel, treated us with attentive kindness from the minute we arrived on property. We look forward to our next expedition to the Adventurer Suite in the Explorers Lodge Hotel. Adventure is out there!
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Date of stay: July 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded Jul 28, 2020
Dear Valuable Guest, Thank you for your valuable time to provide the detailed feedback of your stay at our Adventurer Suite, much appreciated. We are delighted to know that you enjoyed all our magical arrangements from the moment you stepped on our Lodge. It is our honor to extend the best accommodation, hotel facilities and Cast Members' services to each of our Guests. Your return of such encouraging comments is definitely a highlight to enhance our team spirit. We look forward for your next visit to our Lodge enabling us to provide another unforgettable adventure for you! Best Regards, Michael Lock Senior Manager, Hotel Operations
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Booked a two day stay and we decided to check out after 17 hours
Very limited food options and even hotel guests are not guaranteed a table
No breakfast room service (unless you pre book your meal the night before)
No breakfast at the hotel restaurant either as a table is not guaranteed
Pool wait times worse than public pools and it was dirty!
No car parking for hotel guest even after paying for parking! Be prepared to o park at the nearby Hollywood hotel and walk back 1km!!
Room bathroom does not drain when the shower is open (design issue)
Staycation was an absolute nightmare, we were hungry, tired and decided it was best to head home
Do not bring your kids to this hotel as they WILL be without food during their stay
I have travelled the world but this was the single worst experience ever
Couldn’t find food for my daughter so we drove to Tung Chung. I really pity people who are stuck there with no alternate transport options
@Hotel Manager - pay me a 100k and I wouldn’t come back ever!
Good: Staff are friendly. This hotel has serious issues and it’s nothing to do with COVID capacity limitations. Fire the management
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Date of stay: June 2021Trip type: Traveled with family
Room Tip:Â Avoid at all costs
No food options for kids
Restaurant table or even room service not guaranteed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded Jul 11, 2021
Dear 412akhileshm, Firstly, we thank for your recent patronage at our Lodge and provided your valuable time to write us a candid review of your staying experience. We truly regret and feel apologetic for the unpleasant experiences you and your family encountered during your stay. Please accept our terrific apologies for letting you down. We treasure all our guests’ opinions and your comments will definitely be shared with our teams for an earnest approach with a holistic review and certainly, they will assist us to perfect and enhance our guest standard. We hope you will be back for a revisit in the future. If you wish to discuss further, we would love to hear from you via hkdl.askdelmanager@disney.com. We look forward to welcoming you back in a not too distant future. Best Regards, Michael Lock Senior Manager, Hotel Operations
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We spent two nights at the hotel. Overall, we were quite satisfied with the rooms, which were well equipped and quite spacious.
However, we were very disappointed and frustrated to discover that we were unable to dine at any restaurants in the hotel during our stay because they were all fully booked - even the restaurants at the other the Disneyland Hotel. We didn't expect that the hotel cannot accommodate the dining needs of their guests, especially when there's no other dining outlets near-by. As a result, my friends and I had to travel to Tung Chung for our meals. I think this is quite unreasonable, and even some staff suggested we order room service. We chose to stay at this resort for the overall experience, and not to order food to our hotel room. And given its relatively remote location, we were forced to travel into town in search of food, which was very inconvenient.
I hope the hotel will review their food and beverage services so that other guests don't experience the same disappointment.
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded Jun 13, 2022
Dear T367ONGrpsac, Thank you for your recent stay at our Lodge. We appreciated your valuable time contributed to provide a review of your staying experience. We are glad to learn of your comfortable stay with our accommodation and facilities. Your encouraging comments will definitely be shared with the teams. Thank you! We regret to learn of your unpleasant F&B experience encountered during your stay. Please accept our apologies for letting you down. We value our guests’ opinion and please rest assured that your comments have been shared with the relevant team for proper review. Hong Kong Disneyland Resort strives to provide the best service to each of our Guest. Your comments are much appreciated and will indeed assist us to perfect our service standard and Guest experience. We look forward to welcoming you back in a not too distant future. Wishing you a Magical Day! Michael Lock Senior Manager, Hotel Operations
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There are more places to choose from in the Hong Kong area.
PRICE RANGE
₱10,486 - ₱16,510 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongIslands District / Discovery Bay / New Territories
NUMBER OF ROOMS
750
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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