Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Stay at the remarkable Metropolitan Palace and enjoy stunning views of Beirut from all guest rooms. Enjoy authentic Italian cuisine at Venezia, sample all-day dining in Al Shindagah offering an international selection, savor Asian dishes in Summer Place or retire for the evening in the hotel's lobby lounge Tea Garden. Situated in the heart of Sin El Fil and overlooking the city skyline, this Beirut hotel has a health club and spa. Visit Beirut's attractions like the Mohammad Al-Am Mosque and the National Museum or take a stroll in the famous Beirut Souks. Shopping is easy at Le Mall which is within walking distance of the hotel offering a wide range of shops and entertainment.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Family
Languages Spoken
English, French, Spanish, Arabic and 3 more
Location
Dimitri El Hayek, Beirut 55555 Lebanon
Metropolitan Palace Beirut
4.5 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Dear All, So far, my Beirut Hilton Metropolitan stay 7-14 march has been fantastic. Due to my disability( wheelchair dependent ) I prefer to stay in a safe, clean and honest environment with excellent services when I’m in need of anything. The Hotel’s location created a safe heaven from which you can explore Beirut and Lebanon by taxi. There are plenty of reasons to stay at the Hotel for more relaxation. For me relaxation is provided best with visiting the gym at the Habtoor(connected with a walking bridge) and get helpful training by George the fitness instructor After seeing plenty of things in a day in and around Beirut finishing it with an al dente Pasta and Tiramisu at Venice(adjacent) is a must. This hotel provides plenty of reasons to feel safe while exploring the beauty Lebanon harbors. See you in October!
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip:Get used to taking a taxi or just relax and enjoy the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wonderful and professional team , highly recommended. We had an amazing dinner in the Italian restaurant , food was really tasty and fresh. After the dinner i went to the lobby asking for room , the receptionist was so helpful ( smiling all the time) and provided us with the max information needed . We had our wedding 3 years ago in the same hotel which was the most luxurious in the town. I would like to thank everyone here for being professional and providing excellent service.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NZureikat, General Manager at Metropolitan Palace Beirut
Responded Feb 23, 2020
Dear 880ghinay, Thank you for giving us an amazing rating and this great recommendation. We are very pleased to read that you enjoyed our friendly team member’s service and found Venezia a delicious restaurant. Looking forward to hosting you again soon. Best Regards, Naif Zureikat, Cluster General Manager.
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The hotel is in a beautiful location. close to all attractions. The rooms have everything. the beds are very comfortable. You can watch the magnificent Beirut view from the window while sipping your coffee. everyone is very helpful. Dear Sara, Nadia, the breakfast team and the welcoming team were all perfect. especially Dear sara treated us like an older sister and made us feel at home. He helped us sincerely in everything during our stay, we loved him ♥️
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nagham Daher, Marketing at Metropolitan Palace Beirut
Responded Aug 16, 2023
Dear basakben, Thank you for your feedback regarding your recent stay at Hilton Beirut Metropolitan Palace. We are thrilled to hear that you had a wonderful experience and that our team members made your stay unforgettable. We just shared your warm comments with our team who were truly grateful. We would be very happy to have you with us again. Best Regards,
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I thought we have choosen a 5star hotel for my wedding, the food tasting was good but at wedding not as good.they asked to pay all amount in advance and we did.But we expected to get a high qualty service. But staff responsible for wedding wer very bad. 1) waiters and their manager are the worst. They distrbuted plates and removed them so fast, not all people could eat their platea. One of waiters was picking his teeth, one gueat told me .another guest told that the waiter distrbuted the wedding cake plate bit in excatly 5minutes removed , and stood with tray full of wedding cake pieces untouched. 2) we called the reception before the weddi g to clean our suit after the photoshot, we camup at 1oclock the room so tired and newlyweds and the room was untouched and we had to call them again to send someone and clean it at 1 oclock and us just watching them to finish. 3) we have already preodered our dinner in the room which was with wedding package, the same as my wedding menue(3plates, 1stplatea shrimps andsalmon, 2nd plate 2 puff pastriesans 3rd beef with goatcheese and quinoa with avocado.instead we got burned steak with fries and salmon plate. We called to tell them that not out ordered food, the managers tell oh am sorry i cant tell the cook to wakeup and do for u shrimps and steak again, we had 30guest who didnt attend so there was 90plates untouched we didnt even get any, am sure the stuff stole and ate them. 4) at last i thought they make it up on breakfast, which alsoo we have alreadg preodered french breakfast. We got foul with its smell and lbane , 2 pieces of croisant w little jam,even the breakfasy had worst presentation. We left the hotel didnt eat anythg Worst experince ever.
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Date of stay: July 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NZureikat, General Manager at Metropolitan Palace Beirut
Responded Feb 20, 2019
Dear neam k, We very much take pride in our hospitality principles and we were undoubtedly disappointed after learning about your wedding experience. Needless to say, customer feedback is vital to our operations and we are most grateful for the effort you have made to share your observations. We understand how disappointing it must be when the standard of your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. We will look into each issue that you have noted, in an attempt to correct and improve our services. Please accept our most sincere apologies for the series of unfortunate incidences that you experienced. We genuinely hope you will afford us the opportunity look forward to welcoming you back soon and make it right. Best Regards, Naif Zureikat, Cluster General Manager.
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WOW, don't stay here unless you like a really bad hotel. I sincerely believe I was the only person staying there. 2 days and never saw another guest. Arrived and asked He said go over but called first and it was closed. Finally they said go to the sister hotel and they have the 31st floor open. Have to walk through a walk way that is so hot you work up a thirst to get to the other side. Went to 31st floor to the French restaurant where there was a buffet. One of the worst Buffets ever. Dry food, Terrible food. the best thing was the chilled asparagus and Lebanon Beer. Breakfast the next day the only thing available was a choice of pastry in a very empty lobby, Even then they have to call a manager to serve you. Sincerely a joke!!!! I could keep on going but I do have to work. Save yourself some misery
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Date of stay: June 2016
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:go to a different hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NZureikat, General Manager at Metropolitan Palace Beirut
Responded Jul 4, 2016
Dear chris0951, Thank you for taking the time to share your experience about your recent stay at our hotel. Our hotel is committed to providing our guests with the highest quality services and facilities and I regret to read your disappointment. We apologize that we fell short of your expectations and you were not able to enjoy your time with us. This is certainly not how we would like for you to remember us and it is our hope that when you return to Beirut you will visit with us again so we may have another opportunity to exceed your expectations. Until your next visit, we remain at your service. Best Regards, Naif Zureikat, Cluster General Manager.
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This hotel is not worth the price it charges to stay here. We had a misunderstanding when booking this hotel. We had originally received a quote for $1190 +VAT which we had thought was for the cost of our entire 5 night stay. Only to learn, half way through our stay, that this was the cost of staying there per night.
No doubt, we checked out straight away. The hotel still charged us for the full amount; even though the email correspondence between us did not specify that the charge was per night only.
I've stayed in many 5 star hotels but never have I come across a hotel that charges this much. It definitely is NOT worth the price you pay for. I recommend you look elsewhere, unless you are lucky enough to forward the bill on to someone else.
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Date of stay: August 2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I arrived at 28th Dec .till 1st Jan. My observations: - Front desk staff are amazing, specially Paurla , Polomna , Royomme and Giovomy (I tried my best to remember the names correctly) - These ladies absorbed my disappointment of the outdated hotel room and facilities, no proper maintenance to the toilet shower and curtain, I had to ask every day to put Soap and towels for 2 person! The location is perfect but no view. My recommendations is to add small touches to bedroom ( Better modern furniture) and the bathroom (like adding shattaf, standing shower instead of handle one, remove the bath curtain replace with glass partition)
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Date of stay: December 2018Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NZureikat, General Manager at Metropolitan Palace Beirut
Responded Jan 8, 2019
Dear hadis2018, We appreciate your review of your recent stay at our hotel. We offer our sincerest apologies for the less than satisfactory experience that you had at our property on this occasion. We understand how disappointing it must be when the standard of your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. Guest feedback is incredibly important to us! Kindly provide us with your phone number so we can contact you, and make it right again! Looking forward to hosting you back soon, Best Regards, Naif Zureikat, Cluster General Manager.
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There is too much to write about it, but I will summarize, please read my comments before staying there!!!!
1- I have reserved 4 executive rooms with my colleagues, but it is a trap. There is no executive lounge or benefits at the hotel. They offered me to use the executive lounge of the other Hilton 300 meters away, I think it was a joke. 2- I have paid the rooms 1 week before. They tried to charge me again at the check in. To solve the situation we had to wait 30 minutes at the reception. 3- They are charging 500 usd deposit per room for your extras 4- Rooms are outdated, I was checked in to smoking room despite I hate that smell. There is nothing in the minibar, nor a snack. Just a bottle of water. Even I had just one glass to drink. 5- breakfast was totally a disaster very poor quality. Egg station is inside the room and there is no ventilation. Everywhere smells in the breakfast room. Just look at the photos 6- gym was terrible, just see the photos 7- we have ordered a lunch at the lobby. Mine was smoked salmon bagel. Bagel was old and the salmon was smelly. Very bad 8- at the check out at 6 pm in the morning, they have tried to charge me 1250 usd room charge. Again they claimed I did not pay the room. Shame on them, they were trying to rob me. We have to argue at the lobby 20 minutes. After that they have cancelled the transaction. On the other hand they are still keeping my deposit. DO NOT PAY THEM DEPOSIT. 9- except the guy at the concierge staff was terrible. They need Hilton training
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Date of stay: April 2018Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NZureikat, General Manager at Metropolitan Palace Beirut
Responded Apr 30, 2018
Dear Ekobarlas, Thank you for staying at Hilton Beirut Metropolitan Palace and for writing this review. We have tried contacting you by phone and email on several occasions but we had no reply as we wanted to confirm that the issue was given the appropriate attention and resolved to your satisfaction. As explained previously the issue was in relation to the travel agency that provided incomplete booking details. Looking forward to hearing from you and We remain at your kind disposal. Best Regards, Naif Zureikat, Cluster General Manager.
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Spent 5 days at this hotel and Ali (Head Concierge) was amazing. He went beyond the call of duty and helped me to organise a group of people from a number of other countries to get to and from the hotel seamlessly. Nothing was too much trouble and I absolutely trusted Ali when he said he could fix things he did. A true asset to your organisation Habtoor - he is a shining example of what service excellence is. Thank you Ali. You will not be forgotten!!!
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Date of stay: September 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NZureikat, General Manager at Metropolitan Palace Beirut
Responded Oct 6, 2019
Dear leighn297, We are very happy to read your review on TripAdvisor covering your recent stay at Hilton Beirut Metropolitan Palace. We are proud to share your beautiful comments with Ali who received them with great appreciation. Looking forward to welcoming you back soon with us. Best Regards, Naif Zureikat, Cluster General Manager.
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The whole team is friendly and customer oriented.. special thank to Charble Abu Khalil who made my breakfast experience amazing.. the room was nice.. with nice view.. the food was very good.. will recommend this place
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Date of stay: May 2018Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NZureikat, General Manager at Metropolitan Palace Beirut
Responded May 3, 2018
Dear AABelleh, Thank you for taking the time to write this lovely and very constructive review about your recent stay at the Hilton Beirut Metropolitan Palace. We are very happy to read you had an enjoyable experience at our breakfast and complimented our rooms, view and team members’ professionalism. Looking forward to hosting you back soon, Best Regards, Naif Zureikat, Cluster General Manager.
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There are more places to choose from in the Beirut area.
PRICE RANGE
₱6,759 - ₱9,566 (Based on Average Rates for a Standard Room)
LOCATION
LebanonBeirut
NUMBER OF ROOMS
185
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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