A great hotel with a lovely indoor and outdoor pool complex with a very nice outdoor bar area and a choice of two restaurants. The rooms were nicely maintained and the staff friendly. The hotel is situated in the downtown area within a short walk of places to eat and shop.
I stayed at the Grand Hyatt for 5 nights total during my vacation in Jordan and was very impressed with both the staff and the hotel property. During dining services I was kindly cared for by Diya and Khalid during meals, while Ali and Emad helped me with currency exchange, travel questions, and tourist info at the front desk/lobby/concierge. The hotel was very clean and adhering to Covid protocols, and centrally located to many restaurant offerings (Spanish, Italian, Lebanese, etc). It also happens to be meters away from Shawerma Reem which I loved for walk-up/take-away shawerma at 2nd Circle.
Hyatt Amman is one of the best Hyatt hotels that I have stayed globally. The service levels are exceptional at all levels. The breakfast is great and the service is exceptional. Would call out Saed who ensures everything is smooth even when the breakfast area is packed.. This has now become one of my favorite Hyatt's. Maybe some of the others esp. those in the US may learn a thing or two on customer services from these hotels..
The staff at the Grand Hyatt Amman went above and beyond to make sure our stay was perfect! From the airport shuttle arrangement by Sohaib, to Emmad’s recommendation on food (Al Quud, Habibah, best mansaf in Amman, to Petra and Dead Sea tours), to Rami arranging our Uber ride, to Sara & Waleed helping us get currencies, to Ali crediting our account due an error in booking. Lastly, a staff at the restaurant looked for me to return my fan which I had left at the table. Great service overall! Breakfast was delicious! I’d stay here again.
This was my first time staying at the Hyatt Amman. The quality of the room and the facility was one of the best i have seen here in Amman, very well done and maintained. I recommend getting the breakfast with your stay- many more options than comparable hotels and it was all very fresh. thank you so much once again looking forward to meet you again
Ask for suhaib darwish or Waleed Khalil. They’ll make sure to let you have the best experience upon all 5-stars hotel. They’ll strive to let you have a remarkable experience. Hotel is amazing, grand and luxurious.
I live in Amman and have came upon unfortunate circumstances so I have decided to book a hotel on Sept. 9, 2022. Mr Suhaib Darwish and Mr. Waleed Khalil have made sure to make my stay extra-ordinary and made sure to let me have the best experience. I loved my stay and would definitely come back.
Everything was great. I definitely recommend the hotel if you're looking for a cozy room and a top notch service. The hotel is well located, not far from "Wassat Al Balad" in case you would like to buy some souvenirs and enjoy local foods.
Overall an excellent experience ! Friendly and professional staff, delicious and variety of food, very clean room, great service, amazing environment, quick response from staff side when i asked for any request,
This was our first time staying at the Hyatt Amman. The quality of the rooms and the facility was one of the best we have seen here in Amman, very well done and maintained. I recommend getting the breakfast with your stay- many more options than comparable hotels and it was all very fresh. At the time of our stay they served breakfast until noon, which is great! The rooms were clean, beds comfortable, the bathroom had a tub and shower. The pool was not as big as other hotels but the view was amazing and it was heated. Also, cold drinking water is provided at the pool so you don't have to keep on buying more water. The staff was friendly and accommodating. The service was great. Emad at the front desk was so helpful! Highly recommended.