I don’t know whether the Intercontinental is the best hotel in Amman, I suspect there might be fancier hotels in town. This hotel feels like a classic though. A hotel which is popular with visitors and locals alike for a reason. The service is attentive, the rooms are great and the restaurants are excellent. I tried both the Indian and the Japanese and found them both excellent. I was looked after superbly by Maen in both and he is a credit to the hotel. I was less enthused by the Tex Mex but that’s because I’m not a fan of the cuisine. The hotel is in a great location and if I have the fortune to visit Amman again, I shall stay here.
We arrived here for a family reunion, greeted by the wonderful staff at reception, I would like to mention Khaled and Ashraf as they catered to our needs and made sure our stay is very comfortable. At breakfast you’re greeted by Areej and Hanan who made us feel so welcome, and remembered what we liked for the days that followed. One of the hotel’s restaurants is cinco de mayo, I’m not exaggerating, the friendless and funniest team you’ll ever meet. We loved it so much we kept going there for coffee not just food because we loved it so much. If you are lucky and find Farid and abdelHadi you’re in for the best time of your life. Highly recommended from hospitality to cleanliness to room sizes. I can’t recommend this hotel enough. If ever you come down to Amman, this is the place to stay.…
Ammar our barman made us some delicious cocktails and then looked after us in the restaurant. The food was excellent only surpassed by the service and attentiveness from Ammar. It made our first ever night in Jordan very special indeed. We are looking forward to going back again at the end of our tour.
Having enjoyed my stay here (in the new refurbished wing) in March, I was very disappointed with my room this time. I spent my first night in a very old, run-down room: the wallpaper was grubby, the upholestery was ripped, and the coffee was instant. Worst of all, the room was dirty - the toiletries (cotton ear buds, nail file, etc) had all been used and sat in a box of ripped plastic. There was food on the carpet in the bedroom, and the sign saying "Your room was cleaned by..." was filthy and stained. The next day I requested to change room, and was put in another old room - though at least this time it was clean, and had a Nespresso machine. Breakfast was decent, and a meal at the Mexican was enjoyable.
I confess that I already have high expectations of Intercontinental Hotels. Good service would not surprise me. But the Intercontinental in Amman is a delight. Professional staff, skilled at making you feel welcomed and heard. Fabulous (I mean really fabulous) food, with Lebanese, Mexican, Indian and Sushi restaurants in the enormous lobby. A terrific place to stay.
The best hotel in Jordan Whats make it special is the best staff I ever seen The food was nice Rooms was clean But the spa was amazing I really love it the staff there are the best Special thanks for yourself and tamim
I am a member at the spa. We as a family go to this hotel on weekly basis. I really want to thank the guards that receive us at the entrance because they are so gentle and professional. Samar, Rahaf, Ali and Ahmad are so welcoming and professionals. Intercontinental Hotel made an excellent choice in hiring them. On the whole, all the staff in restaurants, in the lobby, the spa and wherever are so nice and welcoming all the time, in addition to being professional. Thank you all.
Friendly staff, AbdelRahman & venes made our day with an excellent arrangements for my wife's birthday. Thanks so much I should say, breakfast is top of such, to repeat again & again. It is always goog to see Mohammed shehada around, serving food with passion.
The hotel is in a very good location and has wonderful shops with really stylish local products. Although it is a little old rooms are spacious, beds very comfortable and bathrooms large and still beautiful. The 8th Floor lounge is spacious and boasts beautiful views on the capital. Food is really good and in the evening you are also offered one hot main dish. A special mention to the lounge staff, sincerely welcoming, warm and helpful.
First of all Thank you very much to front office team. Thank you for the beautiful room and fast chechk in services. The hotel is very clean. The staff is very respectful. Hotel In the city center. transportation easy. My family liked the hotel.