After a long trip, i stopped by here for dinner. I had a great experience. The buffet is amazing. They brought the food to our table. Great job to the chefs! This place is clean. Service is great. This is one of my most favorite restaurants in Israel.
Positives: - Quite good food served from the hotel restaurant, but unfortunately providing only nice food is just not good enough, see the list of negatives below Negatives: - Some staff can be nice and helpful at times, but others are totally hopeless and generally speaking, client satisfaction is definitely not a priority for this hotel. - After one of the rooms got flooded (because the toilets of another room located in the same corridor was apparently blocked), hotel staff failed at first to provide another room easily accessible to disabled people (i.e. wheelchair accessible) even though one person couldn’t get around without a wheelchair and/or a walker. Arguing was necessary to get a proper room which didn’t require climbing some additional stairs at an upper floor (an intermediate floor with additional stairs to climb up was the only option offered by the hotel at first, before they could change their mind and gave another room eventually) - At first, we said we didn’t want to have breakfast on our last day, but then we realized the hotel charged extra money for something we didn’t want in the first place - Hotel staff failed to register the guest names on the list of people authorized to have breakfast (on our last day before checking out, so we've been turned down at first when walking into the breakfast area) - After arguing for a good 10 min in order to explain (by going through the bill details) that additional breakfast was actually charged when paying during the check-in process, a first hotel staff acknowledged there was a mistake on their side and apologized accordingly, so we thought everything was fine regarding this aspect - Unfortunately, when checking out, another hotel employee thought we had breakfast on our last day without paying for it, by pretending there was still some money missing, so we had to explain it all over again (by going through the details of payment, based on the individual price of the breakfast which was communicated at first by the hotel in one mail) - Hotel staff pretended the mail sent regarding the actual price of breakfast was “probably” not coming from them, and pretended the fare given in the mail was not “up to date” as it didn’t match their current price for breakfast - After arguing for another half an hour during check-out, and after emphasizing the fact that, normally, after so many things which have been mishandled (having to argue about not receiving a new room which was not wheelchair accessible because there was a water damage in the first room / no apology about the water damage / having to argue again about the fact that all payments were in order, including for the last breakfast which we didn’t want initially), hotel staff finally stopped asking extra money for something we have already paid for - Extra taxes have been charged by the hotel staff for non-Israeli travelers regarding breakfast, even though there are normally no taxes applied in this situation - Some staff (with a few exceptions though) can be pretty stubborn and will not hesitate to give customers a very hard time. In any case do not expect empathy or a commercial gesture in return if there are some unexpected events (such as a water damage or a mistake in the bill calculation). We understand people can make mistakes, but past a certain point, this is simply bad will and bad management. Hope these reviews are read by the hotel management, so they can realize they have a lot of margin for improvement. - Otherwise, except a few rooms with a higher price in a new part of the hotel, most of the rooms need redecoration (fitted carpet is old and stained). There is no walk in shower, people must stand up in the bathtub which is quite slippery (it is mandatory to use an anti-slip rubber mat). Pool opens only at 11am until 5pm on Sundays, but reception does not communicate about the fact that there is actually a limited amount of time to take advantage of the pool. Also found kind of weird there isn't any single fresh fruit or fruit juice served at breakfast for a Kibbutz hotel.…
went there in a group of 16 for lunch. the spread was excellent. the chicken was cooked to perfection. salads, fish , beef and veggies tasted great. but the best thing i liked was the desserts. not less then 14 options for desserts.
The Ramat Rachel Hotel is a gem. Customer service was very good. The hotel is clean, quiet, and has thoughtful amenities you don't find in other places (like - a night light in the bathroom!) Every aspect of the hotel rooms and resort area - the pools, large lawn, and health club - is well-planned and designed for guests' enjoyment, as are the additional on-site summer programs for families. The food was excellent. Our multi-generational family had a wonderful time.
We checked into this hotel for a weekend stay and we were thoroughly disgusted with the facility and the customer service. We had booked 4 rooms well in advance and we had to cancel two of the rooms due to a medical emergency. We offered to provide medical documentation but were ignored when we emailed more than a week before our scheduled stay. When we arrived we were told that we should have canceled the other two rooms since the cancellation I submitted was for two fo the already paid rooms and they were non-refundable. No effort was made to make this right even in the case of a medical emergency. We also found the facility lacking - garbage was left in the hallway and never removed, very disorganized when we went to breakfast and were not allowed to be seated. That took another trip to the front desk to solve. The problem was with their system which evidently was not updated to reflect that we already paid for breakfast. Overall, very unsatisfied. Strongly discourage you from booking this facility.…
We made a reservation for this weekend, all hotels in Jerusalem let religious people stay to after the Jewish Sabbath. When I made the reservation no one told me about any limitation. They phoned me 3 days later and told me I had to be out of the room by 14. They cancelled my reservation without a problem, my kids were disappointed I will not book with them again
Problems with the check in. For some reason the order didn't match what they saw. They never answer the phone when you call from the room. Problems with electricity. Too little towels. To cakes at the "cake break".
A family occasion was spoilt by the quality of the rooms and lack of service by employees mostly in the dining room. The food was or and often too spicy not the freshest either. We did enjoy the pool and surrounding grassy area. The hotel was none too clean considering we are still plagued with corona. The bedrooms were dirty some of the family had uncomfortable broken mattresses and a broken shower. The room carpet could do with a good steam clean as they are surely full of bacteria and fungus . All in all a big disappointment.
We were hosteled during August for 2 nights. We're we're 14 people. The rooms were basic and the bed were very uncomfortable. The food was very very basic and far from fresh. We were shocked from the bad quality of the food. The service was basic and not welcoming. The pool water was cold and full of people outside the hotel. No children activities in the hotel. We're we're told otherwise. Not recomended.
We had a great vacation, the hotel in a good location, very close to Jerusalem. The food was delicious , the service wonderfull. The room was big enough for us, two adults, two childrens and baby. Enjoy
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