Which popular attractions are close to Cassia Jerusalem?

Nearby attractions include The Menachem Begin Heritage Center Museum (0.4 km), Moses Montefiore Windmill (0.2 km), and YMCA Tower (0.2 km). See all nearby attractions.

What are some of the property amenities at Cassia Jerusalem?

Some of the more popular amenities offered include free wifi, free breakfast, and a pool. See all property amenities.

Which room amenities are available at Cassia Jerusalem?

Top room amenities include air conditioning, a flat screen TV, and a refrigerator. See all room amenities.

What food & drink options are available at Cassia Jerusalem?

Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. Learn more.

Is parking available at Cassia Jerusalem?

Yes, free parking is available to guests. Learn more.

What are some restaurants close to Cassia Jerusalem?

Conveniently located restaurants include The Eucalyptus, Bardak, and Satya Restaurant. See all nearby restaurants.

Are there opportunities to exercise at Cassia Jerusalem?

Yes, guests have access to a pool and a fitness centre during their stay. Learn more.

Are any cleaning services offered at Cassia Jerusalem?

Yes, dry cleaning and laundry service are offered to guests. See all property amenities.

Does Cassia Jerusalem offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. See all property amenities.

Which languages are spoken by the staff at Cassia Jerusalem?

The staff speaks multiple languages, including English, French, Russian, Arabic, and Hebrew. See all property amenities.

CASSIA JERUSALEM - UPDATED 2023 Hotel Reviews & Price Comparison (Israel)

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Berkeley Traveler wrote a review 22 Mar

Berkeley, California2 contributions

Dirty and unsafe - but long term potential

The facility is nice, with a lot of potential, but my room was dirty, moldy, and pretty gross on arrival, and has only been improved incrementally each day, with the need for me to persist in bringing issues to staff's attention. In addition, the building is being renovated in "real time" with guests in place, meaning numerous workers come in and out of the room daily, hallways are blocked with mattresses, doors, and equipment, and the emergency stairs are impassible much of the time. Here are some specific experiences. - On arrival, I was sent to a room that clearly had been smoked in by the previous guest, and cleaned with strong scents and products. I asked for another room, and was sent to a cleaner room and started unpacking. I was called and told I could not have that room as it was promised to someone else the next night. Packed up and moved to a third room, that was pretty gross, other than clean bedding and towels. What I found was: Sticky floors, light switches, phone. Dust and debris on floors. Sink that had been leaking for who knows how long, with black mold on a wooden shelf below, and towels on that shelf all wet. Heat didn't work because terrace door wouldn't lock fully, and "electronic" system wouldn't let heat or fan on when widow is "open". Safe door doesn't lock unless you spend five minutes jiggling it, pushing, pulling, etc. to get it "just right." Worst of all, white stuff on a dark bedskirt with a splat of white stuff on the floor directly below. Hard to imagine what that would be other than cum. Truly, absolutely, gross. I asked for the floor to be cleaned and pointed out the white substance on the bedskirt. Floor was cleaned (only in that area!) and bedskirt left in place. Took two days to get rid of moldy shelf, and get sink fixed. Heat was turned on, but went off again when door to terrace was opened, and had to get management back to turn it on again. I cleaned the small items myself - phone, light switches, door handles, sticky areas on floors (other than that absolutely gross area), etc. Luckily I now travel with wet wipes so had what I needed in hand. - Work is being done throughout the building. Doors changed on rooms with guests still staying in the room. One lady at the front desk kept saying "my door won't open because it's a new door" and they kept saying her old key should work. Took them a while to understand it's a NEW DOOR. Someone came to my room to change the air conditioner filer - while I was writing this report. The air conditioner outlet is right over my bed. Given record of mess, I asked them to wait until I leave the hotel. Emergency escape stairwells are being used for construction in a willy nilly manner. Mattresses and doors, old and new, block stairs at times. There is water intrusion and pooling of water on stairs (it's been raining). They are filthy. It feels very unsafe. I am here with a group, and there isn't an option to stay somewhere else. I would have moved to another hotel if I was not with a group. Perhaps in the future this hotel will be refreshed, clean, and well managed. It's a nice 1960s/70s property with generous rooms, nice views, and very nice common areas. That said, until things are all fixed, and they have better cleaning and safety protocols, I suggest not staying here.…

Date of stay: March 2023

Value

Location

Service

Trip type: Traveled on business

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from Ariel Rotstein, Other at Cassia Jerusalem

Responded 3 days ago

Dear btwnunme, our valued guest, Thank you for taking the time to share your feedback regarding your recent stay at Cassia Jerusalem. We appreciate your honesty and apologize for falling short of your expectations. At Cassia Jerusalem, we strive to provide our guests with exceptional service, cleanliness, and comfort. It is clear that we failed to meet these standards during your stay, and for that, we sincerely apologize. We have taken your comments seriously and have shared them with our general manager. He would like to personally reach out to you to discuss your experience and see how we can make things right. If you could provide us with your preferred contact information by emailing me directly at ariel@cassiahotels.com, our general manager will be in touch. Once again, we apologize for the negative impact that this has had on your stay. Your feedback is invaluable to us, and we will take all necessary steps to ensure that similar issues do not arise in the future. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that we are known for. Best regards, Ariel, Cassia Jerusalem

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ivo49 wrote a review 12 Mar

Oberrieden, Switzerland29 contributions14 helpful votes

Nicht unbedingt empfehlenswert

In die jahre gekommen, ab 21h keine mahlzeiten mehr, obwohl im internet bis 22h angeboten / kein haartrockner im bad / wasserkocher verkalkt / keine flaschenwasser im zimmer bei dieser preisklasse ein no go / vom vorbenutzer lagen noch badetücher unter der badablage / sauberkeit somit fraglich

Date of stay: March 2023Trip type: Traveled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

kjm100 wrote a review 6 Mar

New York City, New York18 contributions31 helpful votes

Fantastic stay

Hotel has large rooms, very clean, great breakfast, very helpful staff, great location, great view . Everything was just right. This hotel is our favorite in Jerusalem. Very spacious, great prices, parking.

Date of stay: March 2023

Value

Location

Service

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Response from Ariel Rotstein, Other at Cassia Jerusalem

Responded 3 days ago

Dear KJM100, Thank you so much for taking the time to share your feedback with us. We are delighted to hear that your experience at Cassia Jerusalem was exceptional and that you enjoyed our rich breakfast, high level of service, location, city view, and spacious rooms. Your kind words are truly appreciated and will be shared with our team. We always strive to provide our guests with a memorable and comfortable stay, and it is rewarding to know that our efforts paid off. We appreciate your recommendation and hope to have the pleasure of hosting you again in the future. Thank you once again for choosing Cassia Jerusalem for your stay in the city. Kind regards, Ariel, Cassia Jerusalem

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Roving175264 wrote a review 1 Mar

3 contributions

definitely will return.

We stayed in 5 hotels during our trip..don't ask..we traveled up and down the country. The room we got was by far the best of all hotels..the bathroom was also the most comfortable. The lobby was bright with lots of places to relax. The breakfast display was really nice although the cheese selection was better at other hotels. The elevators were amazing compared to other hotels. Lovely relaxing location with beautiful views from the dining room. We also liked the shabbos meals.

Date of stay: February 2023

Value

Location

Service

Room Tip: pool is outside so not open when we were there

See more room tips

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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CASSIA JERUSALEM - UPDATED 2023 Hotel Reviews & Price Comparison (Israel) - Tripadvisor