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Orient Isrotel Exclusive Collection Jerusalem

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3 Emek Refa'im Street, Jerusalem 9310402 Israel
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Traveler (1064)
Room & Suite (235)
Dining (137)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
Updated 02/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Orient Isrotel Exclusive Collection Jerusalem
Updated 02/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 120 hotels in Jerusalem
Location
Cleanliness
Service
Value
Travelers' Choice
The new Orient Jerusalem, part of Isrotel's Exclusive Collection, is strategically positioned in the heart of one of the city's most vibrant, upscale neighborhoods offering an abundance of leisure and entertainment options as well as panoramic views of the old and new city. The hotel is a short walking distance from the Old City and just steps away from HaTachana, the city’s first-ever train station which has since transformed into a lively district of designer boutiques, galleries, trendy cafes and restaurants. The hotel's design, inspired by the past, and guided by the future, features 243 beautifully-appointed guestrooms and suites in its newly constructed central building, as well as a selection of opulent accommodations inside two expertly preserved Templar Buildings from 1882 and 1883. Orient's cuisine offers a creative culinary approach inspired by Jerusalem’s neighborhoods and local Israeli tastes. The Hotel's extraordinary events' venues offer versatile conference rooms .
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Luxury
Languages Spoken
Russian, Arabic, Hebrew
1209Reviews23Q+A100Room tips
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Ilan Cohen wrote a review Yesterday
Modi'in-Maccabim-Re'ut, Israel1 contribution
+1
Extraordinary accommodation that combines the past of Jerusalem during the Templar period.., the extraordinary location in the German colony and the proximity to the old city provide a dreamy and unforgettable vacation They took care of us from the moment we arrived, it made our experience extremely pleasurable
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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timswiftrealtor wrote a review 18 Sep
Toronto, Canada64 contributions14 helpful votes
This was our first stay at the Orient. The rooftop pool was exceptional. The service was amazing. The concierge team and desk team were helpful for all our needs. We were always greeted as family. The breakfast is recommended as the best in Jerusalem. Spa, gym, and restaurants support the luxury that one can come to enjoy and expect. Great location across the street from the First train station and all its activities. Running and biking trail also a great benefit for us. The location at the German COlony provided all the access to shops and restaurants (Kosher and non). We will stay here again
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: Choice of train station side or historic rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 1 week ago
Dear timswiftrealtor, It was such a pleasure to read your comments regarding your recent stay in the Isrotel Orient Hotel. There is no doubt that feedback such as received from you strengthens our motivation and give us the feeling that our efforts are all worth while We shall be very happy to see you again in the future. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ola.h wrote a review 16 Sep
1 contribution
Our stay at the hotel was exceptional. The food was very delicious. Very nice and welcoming staff. The rooms were clean, spacious and well decorated. Everything was perfect. Definitely I would love to come back.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 1 week ago
Dear olah958, It was a pleasure to read of your satisfaction regarding your recent stay in the Isrotel Orient Hotel and that the service lived up to your expectations. We shall be happy to see you again amongst our satisfied guests on your future stays with us. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elena S wrote a review 15 Sep
1 contribution
Great hotel. Beautiful to look at, great location (easy walk to old city and around corner to good restaurants). Staff were excellent. Fairly new hotel so everything is clean and fresh. Amazing breakfast buffet. Definitely would recommend this hotel.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 1 week ago
Dear Elenagoogle, It was a pleasure to read of your satisfaction with the service and the varied menus served in the Main Dining Room of the Isrotel Orient Hotel We also had the pleasure of forwarding your comments to the hotel’s Executive Chef. We look forward to hosting you again in the near future. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
George S wrote a review 7 Sep
1 contribution
We loved our stay at this incredibly beautiful hotel. The rooftop pool overlooking Jerusalem was spectacular. Our room was beautiful and clean. The breakfast buffet was the best we ever experienced and we are seasoned travellers. The staff were amazingly kind and helpful. The stay at the Orient was one of the highlights of our visit to Israel.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 2 weeks ago
Dear N2955Klgeorges, It was a pleasure reading how you enjoyed your recent stay in the Isrotel Orient Hotel. There is no doubt that feedback such as received from you strengthens our motivation and give us the feeling that our efforts are all worth while. We shall be very happy to see you again in the future. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicky P wrote a review Aug 2022
31 contributions3 helpful votes
We have been guests at the hotel for over 2 weeks, with very hot temperatures, so have spent many hours by the pool. Being on the tenth floor, the views are amazing, but the beds they have on the mezzanine are the most comfortable we have ever lounged on, so we are happy to stay! Hadad and his team go out of their way to make sure the guests are comfortable and happy, and whilst the pool isn’t deep, when the temperature is adjusted, it makes for a refreshing dip from the heat. Thank you again Hadad for making us feel at home.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 3 weeks ago
Dear Nicky p, It was such a pleasure to read your comments regarding your recent stay in the Isrotel Orient Hotel. Our goal is the comfort and enjoyment of our guests and we sincerely appreciate receiving letters such as yours, which affirm by how much we have succeeded. We look forward to hosting you again for future stays with us. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Miriam E wrote a review Aug 2022
Delray Beach, Florida4 contributions
Over many years we have chosen to stay at the Orient for many reasons. We are checking out now after a five day stay and am so disappointed and will not choose to stay here on my next visit (I am in Jerusalem once or twice a year). We have traveled the world and stay at five star hotels. Service is the most important asset of this type of hotel. From the first day our hotel room was dirty when we arrived and had to be ‘re’?cleaned. Most days I had to call to get the room recleaned. Floors weren’t swept or washed, pillow cases not changed, bathroom floors and counters not cleaned. Whatever request we had was always met with a hard no and no understanding of the customer. Front desk staff seems scared of the manager. The food, which was always very fresh and abundant, often seemed like a mix of leftovers from the day before. Salads were tried looking. Tables were not cleared and waiters came over once but didn’t return to ask if we want anything else. The last night we were unable to sleep because of loud shouting, running and noise in the hotel. What a shame, that this hotel has changed so much. P.S. it wouldn’t hurt to train front desk staff to be warm and engaging with customers.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 4 weeks ago
Dear mengel84, I was sorry to read that your last vacation at our hotel did not match your expectations. Our dedication to the well-being of our guests is of utmost value to us, which we have always carved for our flag and means in our eyes is the provision of courteous and professional service, in order to give our guests the vacation of their dreams. All of your comments have been taken to our attention and brought to the attention of the parties concerned. It will be clarified that such comments are not typical of the high level of cleanliness and maintenance, and of the standards that the Isrotel hotel chain maintains in our hotels. also, It is important to note that we invest a lot of resources in the variety and enrichment of the food served to our guests, in order to provide them with a perfect culinary experience with an emphasis on serving healthy, gourmet food and the best quality and I certainly regret that despite our efforts we did not meet your expectations. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jack E wrote a review Aug 2022
4 contributions13 helpful votes
Prior to our current stay we have stayed in the Orient Jerusalem multiple times and always enjoyed staying there. Unfortunately, our experience was below our expectations. The front staff thought they were off duty and the housekeeping were inept. Twice in five days they left my room door open after cleaning. The turndown service if you call it a service was a rude knock on the door asking if we needed anything. Besides towels they offered nothing and didn’t prepare the room in any noticeable measure. Even breakfast which is often the highlight had an over abundance of staff doing little and walking in the other direction. They didn’t clear the table or appear interested in offering any service. But the worst review goes to the front of the hotel security person. He was rude and condescending and made you feel that he and his team could not care that we paid to stay in the hotel. The bottom line is that that the Orient Hotel is going downhill quickly and it’s unlikely I would stay there again. My rating of 3/5 is due to location and sheets. The pillows however were 1/5. They were lumpy and should have been replaced years ago. Very disappointed.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 4 weeks ago
Dear 659jacke, I was sorry to read that your last vacation at our hotel did not match your expectations. All of your comments have been taken to our attention and brought to the attention of the parties concerned. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nomad816471 wrote a review Aug 2022
5 contributions
The staff at the front desk are sooo rude. They are not trained. And will not hesitate to Insult you. What else there is no spa only massage room the massage where especially bad. And the rooftop pool overcrowded with kids running and making noise. If you like to be insulted and have hyper active kids this is the place for you. If not, avoid at all Cost.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 4 weeks ago
Dear Nomad816471, The Isrotel hotel chain places guests inquiries and matters in primary importance, learns from them and draws conclusions. I would like to stress how sorry I was to read about your remarks and feelings, as described in your words, regarding your recent stay at the hotel. We are devoted to ensuring the well-being of our guests and our main value is to provide them with an enjoyable and unforgettable vacation with courteous and professional service. All of your comments have been taken to our attention and brought to the attention of the parties concerned. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gailshb wrote a review Aug 2022
Evanston, IL4 contributions
Had the great pleasure of eating dinner at the Orient Hotel last night with my family. The atmosphere was perfect and welcoming. People came in and were able to observe the Sabbath as well as feast on the amazing buffet dinner. The staff was attentive and courteous during the entire meal. which was so varied and aesthetically served. Everyone in our party found many delicious dishes from appetizers, main courses and desserts!
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Date of stay: August 2022
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 21 Aug 2022
Dear gailshb, Thank you for taking the time to share your experience during your recent stay at Isrotel Orient Hotel and thank you for your wonderful review. We look forward to welcoming you for one of your next stay with us. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$329 - US$584 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
243
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Frequently Asked Questions about Orient Isrotel Exclusive Collection Jerusalem
Which popular attractions are close to Orient Isrotel Exclusive Collection Jerusalem?
Nearby attractions include The Menachem Begin Heritage Center Museum (0.4 km), The First Station Jerusalem (0.1 km), and Barbara Shaw Gifts (0.4 km).
What are some of the property amenities at Orient Isrotel Exclusive Collection Jerusalem?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Orient Isrotel Exclusive Collection Jerusalem?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Orient Isrotel Exclusive Collection Jerusalem?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Orient Isrotel Exclusive Collection Jerusalem?
Conveniently located restaurants include The Culinary Workshop, Adom, and Smadar.
Are there opportunities to exercise at Orient Isrotel Exclusive Collection Jerusalem?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Orient Isrotel Exclusive Collection Jerusalem have airport transportation?
Yes, Orient Isrotel Exclusive Collection Jerusalem offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Orient Isrotel Exclusive Collection Jerusalem?
Yes, dry cleaning and laundry service are offered to guests.
Does Orient Isrotel Exclusive Collection Jerusalem offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Orient Isrotel Exclusive Collection Jerusalem?
The staff speaks multiple languages, including Russian, Arabic, and Hebrew.
Are there any historical sites close to Orient Isrotel Exclusive Collection Jerusalem?
Many travellers enjoy visiting Old City of Jerusalem (1.4 km), Temple Mount Sifting Project- HaMasu'ot Lookout (3.3 km), and Western Wall (1.5 km).