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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
The New West Hotel is the most convenient to both business and travel trips. It is located 4 kilometers away from city center Sukhbaatar Square, and near to the airport and railway. We offer 24 comfortable rooms, all of which have a mini-bar, LCD TV, high-speed internet access and have the capacity to host 40-45 guests at the same time. New West Restaurant serves European and Mongolian cuisine and breakfast daily. Some of the hotels amenities include, a business center, 24-hour front desk, laundry facility, snooker billiard, screen golf, 5 VIP rooms of karaoke and parking lot. The hotel offers complimentary wireless internet access located throughout the building.
Excellent!! We stayed just one night there, unfortunately. Big and very well-equipped room and bathroom!! Great buffet breakfast included!! Staff very kind!! The only problem is the location, not really very close to the main attractions of UB. But...
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Date of stay: July 2019
Location
Service
Sleep Quality
Room Tip:Ask kindly for an upgrade...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rooms were dated and worn and there was a musty smell. A lot of the hostels I stayed in were nicer. Wifi isn't the best and the towels were wet. The bathroom flooded when we used the shower. It definitely wasn't one I could recommend other than budget.
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Date of stay: July 2018
Rooms
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After walking out of my other hotel where they gave away my reservation, I parked where the internet was and looked around for a new place. With the assistance of a hotel reservation company online, I booked this place and off I proceeded to their place. I checked in. My plan was to get cleaned up and review my itinerary for the days ahead. The grueling 24 hour flight put me down. I woke up late afternoon and decided to take a shower. It was already 3:30. I prepped myself for shower. . I put the shampoo on my head and turned on the spigot; 5 minutes, COLD WATER, 10 minutes, COLD WATER, played with the knob. It fell to the floor. I rang front desk, no answer. I put my pants on, wrapped myself in towel went down. I am on the third floor. Guy comes up, Put back the knob. He said, NO HOT WATER! BROKE!!!!! WTH? I took a cold shower. The shower stall was 2 ft wide by 2 ft wide. I was trying to avoid getting cold water on my back. I got out. I was numb all over. It is 30 degrees here. So I cancelled but stayed one night as it is too late. I woke up next morning to get breakfast (included). I sat there for 15 minutes, no one was there. Then she came. She just stared at me, did not say a word and did not approach me if I wanted something. So I left again. Do not stay here. It is a lying hotel and unfriendly. Another element of bad surprise and a day wasted.…
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Date of stay: August 2017
Location
Cleanliness
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wow! Such a welcoming and helpful atmosphere. Very clean, professional. The staff are fantastic... if you have any questions, ask Bilduun. Special thanks also Orgitbalt and Sagwa. A good value, but staff became like family providing help and answering questions: unforgettable tour to Manjushri Monastery and Zaisan hill
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Date of stay: July 2017Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived at the train station before 7:00 a.m. with the promised taxi there to meet us. We were allowed check-in at 7 a.m. with breakfast included. The reservations manager Munkhbayar Purev offered to change our room when seeing two males checking in however the room had extra living quarters so change was not necessary but the point is that he offered above standard service on his own accord. The air-conditioning unit was not working when we checked in but without needing our prompting the bell boy changed the unit immediately. The room was huge with a king sized bed and extra living quarters. The reception and restaurant ladies were excellent. I know not everyone will get the same staff but the receptionist, Bilguum, was an absolute jewel. Her English is very good and she was able to offer help, advice, exchange money, call taxis and provide recommendations for various activities in Ulan Bator. Khandaa and Saruu were perfect waitresses, thank you ladies for the great service. The room was clean and the breakfasts were ample. They also have a very good restaurant on the premises. Depending on the time of day it is a 10-20 minute taxi ride to the main town square, Sükhbaatar Square formerly (Chingghis Khan Square) and a 3 -10 minute drive to the train station. When checking out early 4 days later we received a bagged breakfast for the road. Considering value for money and the service minded management and staff I fully recommend this hotel for travellers looking for a comfortable stay without entertainment amenities. Thank you Mr. Purev for providing a well run hotel which made our stay most pleasant…
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Date of stay: June 2017
Value
Location
Service
Trip type: Traveled with friends
Room Tip:Our room faced Peace Avenue but noise was not a factor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel staff was helpful, good english and prompt room service. Rooms are available to get iron and iron board, it was very helpful and charily for travelers. Breakfast and other foods are delicious, restaurant is feeling soft and warm.
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Date of stay: October 2016
Value
Location
Service
Trip type: Traveled solo
Room Tip:Rooms on the south side are more quieter, the north side is also good, window view is looking...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
+ Room was spacious + English speaking staff + Bed was comfortable - We had a room with a separate living area so it should have included air-conditioning but there wasn't any. Then I noticed from my booking.com reservation that there should've been at least a fan in the room, but surprise surprise... there wasn't any so I went to the reception to get one and they grabbed the one from the reception and problem "was solved"... - Someone wrote a review that "a take-away breakfast" is offered if you have to check-out early, but that didn't happen to us, so I guess we weren't that lucky... - Dead bugs in the bathroom - Poor lightning in the hallway
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Date of stay: August 2016
Location
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is very nice and the rooms are generous and cozy. The food in the restaurant is good and also the included breakfast. The staff is giving a great effort, but many things are not organized well, e.g. you don't get any food in the restaurant at 8pm although the opening hours are until 10pm, breakfast should be from 8am but kitchen staff only arrives at 8.10, in some rooms you get free water, in others you don't, etc. wifi works not bad, but interrupts quite often.
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Date of stay: July 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Saraa, the Executive Director, came down and welcomed us when we arrived. She speaks excellent English and expressed how much they value Booking.com guests at their hotel; in fact, we were upgraded to a beautiful deluxe room to show their appreciation. Mogi and the rest of the front desk staff were very helpful. The quality of service (including the presentation of the breakfast) at the restaurant varies depending on who was on duty. The food (lunch and dinner) was just OK, so this is probably the weak point of the hotel. There were a few issues with the room and staff in the beginning, but everything was resolved within a reasonable amount of time. We stayed for over a week when we arrived and we came back to New West Hotel at the end of our adventure around Mongolia.
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Date of stay: May 2016
Value
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Average. Staff are nice and friendly. Rooms are comfortable. Location a little bit too far from the main CBD. Rooms are cleaned everyday. A bit of noise coming from the Karaoke Club downstairs. Road outside abit ackward driving in.
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Date of stay: July 2016Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
₱2,837 - ₱3,337 (Based on Average Rates for a Standard Room)
LOCATION
MongoliaUlaanbaatar
NUMBER OF ROOMS
22
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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