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Hilton Garden Inn Astana

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Traveler (108)
Room & Suite (51)
Dining (21)

About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
All of the spacious and inviting guest rooms at this Astana hotel feature modern amenities and thoughtful touches to make you feel right at home. Work in comfort at the ergonomic desk with complimentary WiFi and print documents directly to the business center with PrinterOn. After a busy day, relax on the plush bed and watch a movie on the HDTV.
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Property amenities
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Breakfast included
Airport Transportation
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Sauna
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Business
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
463Reviews
149Photos
3Q+A
17Room tips
Traveler rating
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Popular mentions
I liked a lot of things in this hotel.. warm welcome, service, atmosphere, New Year tree (veeery beautiful and big), good sleep, nice people. The only thing I would highlight that the breakfast (hot meals) wasn't so good, could it be much better. But overall, I would definitely
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Response from Serpil_Guney, Генеральный директор at Hilton Garden Inn Astana
Responded 3 weeks ago
Dear Navigate51980766796, We greatly appreciate your kind words about our hotel. We are pleased to know that you have enjoyed your stay with us and liked our New Year tree. Moreover, we are happy to hear that you had a good sleep as our brand is known for its orthopedic mattresses specially designed for ultimate comfort while you sleep. We always strive to provide our guests best experience possible. Therefore, we will take into consideration your comments regarding breakafst's hot meals as we are continually working to improve our guest experience. We look forward to welcoming you back to our hotel in the future. Thank you for staying with us! Best regards, Serpil Guney General Manager
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Hotel's Favorite
This is my second visit to Astana and my first hotel stay. I came to celebrate my wedding which is a stressful time until its finished. All of the staff and individuals we interacted with went above and beyond to make sure our stay was favorable. My family and I stayed for 8
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Response from Serpil_Guney, Генеральный директор at Hilton Garden Inn Astana
Responded 25 Aug 2018
Dear Andrew L, greetings from Hilton Garden Inn Astana! Please accept our sincere congratulations on occasion of your wedding and let me express my gratitude for choosing our property to celebrate such a wonderful event! It is so important for our team when our guests feel at home. Therefore, we are incredibly delighted that you highly appreciated your accommodation in our hotel. Thank you very much for such heartwarming words regarding our service and staff! It gives us such a big incentive and, no doubt, it is the greatest reward for our endeavors. Furthermore, your experience will definitely help tourists to make a better choice in our favor. Once again, thank you for sharing your experience and staying with us! It would be our great pleasure to welcome you and your family back in the near future! Best of luck in all your future endeavors! Warm regards, Serpil Guney General Manager
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We recently stopped over in Astana on our way from India to Ukraine to celebrate New Year and stayed in this Hotel. This hotel is very conveniently located from the airport and is close to many main attractions in the city. The hotel staff was very friendly, and they even
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Response from Serpil_Guney, Генеральный директор at Hilton Garden Inn Astana
Responded 10 Jan 2019
Dear Sukhsand, First of all, we would like to thank you very much indeed for your warm and positive comments about Hilton Garden Inn Astana and thank you very much for taking a moment to share your experience. We are pleased to know that you have enjoyed your stay with us. Thank you for appreciating hospitality and courtesy of our staff, breakfasts quality, hotel accommodation and facilities. It greatly motivates us to provide the best service for our Guests. We are looking forward to welcoming you back to our hotel in the future. Wish you best of luck in all your endeavours in 2019! Thank you for staying with us! Best regards, Serpil Guney General Manager
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Very good value for money with nice rooms and facilities. Buffet breakfast was good. Free wifi available and worked well. The option of buying various snacks and mini-bar items from reception works very well and is relatively cheap and very convenient. The staff were very
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Response from Serpil_Guney, Генеральный директор at Hilton Garden Inn Astana
Responded 17 Dec 2018
Dear Sightsee02490985994, Let me thank you for such detailed and positive comments about your experience at our hotel. Such guest experiences as yours are proved to be very helpful for other tourists and business clients and reflect genuine attitude of our staff to the job we do. This is our brighthearted hospitality! We sincerely regret that you suffered the inconvenience with the heating system. The heating in rooms is supplied by Fan Coil Units which can be used for both cooling and heating and by radiators set in rooms. Both these sytems usually function simultaneously, however, if it is too hot we can turn either radiators or FCUs off. The floor heating in bathrooms is also adjustable. Therefore, we will be very happy to welcome you again in the future to do whatever we can to do to make your stay as comfortable as possible. Once again, thank you for staying with us! Wish you best of luck in all your endevours! Best regards, Serpil Guney, General Manager
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For me that I travel everyday as an business jet Pilot, I found that the rooms were decent, the hotel clean and the personnel tried their best. For the meat at restaurant don’t even try. The breakfast was proper.
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Response from Serpil_Guney, Генеральный директор at Hilton Garden Inn Astana
Responded 5 Dec 2018
Dear athanasiose2015, Thank you very much for taking the time to share with us your experience at Hilton Garden Inn Astana! It is very pleasing to hear that you found our rooms comfortable and our team helpful enough. This means a lot for us and pushes us to keep moving forward in the right direction! And thank you for mentioning our international breakfast! However, we really regret that meat at the restaurant was not good enough for you. Nevertheless, we hope that next time we will have a chance to pleasantly surprise you with delicious meat of better quality on the menu. Therefore, we are looking forward to meeting you in the near future and promise to do whatever we can do to provide the best experience possible. Regards, Serpil Guney General Manager
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internet cost
Internet was included in the room's price.
0 votes
Vorrei sapere se c'è piscina nel hotel.. Grazie
C'è piscina? Grazie
mi sembra di no
0 votes
"probably the quietest rooms are located at the back."
"Room with a view on Astana Opera Hall"
"Choose rooms at the back of the hotel at the end of the corridor. These are most quiet."
"Away from elevators."
"Street side - giant advertising TV covering whole building on the opposite side of the street - better keep window curtains closed."
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PRICE RANGE
US$75 - US$116 (Based on Average Rates for a Standard Room)
LOCATION
KazakhstanAkmola ProvinceAstana
NUMBER OF ROOMS
248
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