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Rixos President Astana Hotel

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Traveler (280)
Room & Suite (120)
Video (1)

About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Rixos President Astana combines the peak of comfort and luxury in Astana. Classically inspired yet fresh and eco-friendly, this luxury hotel's accommodation options are among the city's most spacious. Of the 184 guest units, including 4 Junior Suites, 2 Premium Suites, 12 Presidential Suites and 2 Royal Suites, the most spacious accommodation in Astana, all are offering magnificent view of the city. In-room facilities are geared to the needs of international business travelers. Rixos President Astana blends local tastes and world cuisines with style and luxury. Destined to be among the city's hottest see-and-be-seen destinations, Rixos President Astana features lifestyle restaurants with the finest dining and nightlife in Astana. Our international and globally experienced Food & Beverage Team provides the best and most authentic culinary experiences. Located in the heart of Astana, Rixos Wellness & SPA is city's most luxurious retreat. A place to unwind, restore and invigorate the body and mind. Surrounded by gentle interiors, advanced fitness equipment, an expansive swimming pool, steam room, sumptuous treatment areas, it brings relaxation, wellness and fitness to the core. The Spa features relaxing treatment rooms as well as the sensual bathing retreats Hamam, which allows fully immerse in exotic Turkish ritual ambience. Relaxation lounge is the ideal place to have a rest between appointments. The Spa offers an extensive range of treatments, including different types of massage, facials and body treatments. Rixos President Astana offers over 1,000 square meters of functional space, including seven meeting and event facilities to host official receptions, conferences, business and private meetings and banquets. Choose from our many distinguished venues, and our attentive staff will organize, oversee and deliver every last detail of your event, conference or special occasion. Discover flexible spaces that adapt perfectly to your meeting purpose.
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Property amenities
Pool
Free High Speed Internet (WiFi)
Room service
Restaurant
Free parking
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Airport transportation
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Family
Centrally Located
HOTEL CLASS
Hotel links
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424Reviews
388Photos
1Q+A
37Room tips
Traveler rating
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Popular mentions
I stayed in the Hotel for a Business trip and found the staff to be extremely helpful. I had booked an Business Class ticket with Air Astana and ended up with an duplicate ticket. It was the weekend and as it was a duplicate ticket they would both be cancelled. The front desk
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The hotel is of a good standard with rooms being of good size and comfortable for any lengthy stays. The standout with the hotel is the highly professional yet warm service from the hotel staff that I have experienced. And I want to thank Mira at the front desk who was fantastic
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Response from Tansel_Tercan, General Manager at Rixos President Astana Hotel
Responded 28 Jan 2019
Dear Guest (EElia2015), I am so pleased to see how amazing you found your stay at Rixos President Astana. It is lovely to read how we exceeded your expectations on this stay and made you feel so welcome. Thank you for highlighting that you found your room to be very comfortable. I am so delighted to see how the team, particularly Mira, went above and beyond to ensure your visit was so special and I have shared your lovely comments with all the team who are delighted with the feedback. We hope to have the opportunity to welcome you back soon. Thank you once again! Hospitably yours, Tansel Tercan, General Manager
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Had the pleasure of staying at Rixos Astana about 3 times (on weekends) during my recent work assignment in Karaganda...Hotel is in a great position...but it was the customer service which was the highlight of my stays...I would like to single out Mira at customer
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Response from Tansel_Tercan, General Manager at Rixos President Astana Hotel
Responded 26 Nov 2018
Dear Robert D, Thank you so much for your lovely comments following your recent stay at the Rixos President Hotel Astana. We strive to deliver unforgettable experiences for all of our guests and it is truly gratifying to read that we succeeded in doing this. Rest assured that your grandiose compliments will be shared with our team and especially with Mira Guest Relations, who we could not be more proud of. It has been a pleasure to welcome you as our valued guest and it is great to know that we will see you again during your next trip to our beloved capital. Hospitably yours, Tansel Tercan, General Manager
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I have arrived at Rixos Astana today at 11:09. They refused to give me room even the room is available. They told me that I have to wait till 12:00 I am a very frequent client of Rixos in Kazakhstan and Turkey. I have been in this hotel tens of times. It was not good to
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Response from Tansel_Tercan, General Manager at Rixos President Astana Hotel
Responded 18 Oct 2018
Dear Mustafa T, Thank you for taking the time to share your recent experience at the Rixos President Hotel Astana with us. We value all of our guests’ feedback, both positive and negative, as it is essential to the improvement of our service standards at the hotel. Naturally, I was deeply disappointed to hear that there were some aspects of your stay that fell short of our usual Rixos standards. Our goal is simply to provide our guests with a warm, professional, and friendly service; ensuring we do all in our power to deliver an experience that is enjoyable and memorable. We would like to express our sincerest apologies for the fact that you did not have the great guest experience that we are known for. I am terribly sorry to learn that we did not live up to your expectations on this occasion and please accept my sincere apologies for your delayed check-in. On the other hand, let me explain that your reservation was done with the standard check-in time at 14:00, upon your arrival rooms, were available but not ready for check-in. Whilst I am delighted to see that Front Office and Housekeeping Teams were able to prepare the room for you and made your check in at 12:00 as soon as the room was made and without any early check-in fees. We pride ourselves on establishing long-term relationships with our guests, and I am confident that we can remedy your previous experience and very much hope to have the opportunity to welcome you back to Rixos President Hotel Astana again in the future. Hospitably yours, Tansel Tercan, General Manager
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This 5 star hotel demonstrates international standards and professionalism and is a pleasant place to call your temporary home. There are dishes of nuts at the entrance to greet you and your hunger. I was upgraded to a Presidential Suite due to overbooking so I can not comment
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Response from Tansel_Tercan, General Manager at Rixos President Astana Hotel
Responded 18 Oct 2018
Dear Rhonda G, Thank you for taking the time to provide a stunning review on your recent experience at Rixos President Hotel Astana with TripAdvisor community. We are delighted to hear that you had such a fantastic experience. It is a delight to know that you enjoyed your room very much and found our staff to be helpful. We strive to ensure you feel at home throughout your stay with us. Thank you for highlighting that you have been pleased with our fitness center and we are glad to know that you had a wonderful time at our spa. We appreciate your feedback that each detail has been thought about and will share your comments with the team. All of us here look forward to the pleasure of welcoming you as a returning guest on your next visit to Astana. Hospitably yours, Tansel Tercan, General Manager
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Благодарим Вас за проявленный интерес к отелю. Просим Вас связаться с отделом кадров по телефону +7 7172 245050 поводу вакансий горничных в хозяйственном отделе. С уважением, Иван Красников
0 votes
"Ask for non-smoking rooms on check in - unless you do smoke"
"Higher floors have more nice view of City"
"Ask for a room close to the entrance elevator"
"Better to chose a room with Kunayeva view, if you want to see city lights, but if not, choose Akmeshit view!"
"Be sure to try the Kazakh dish-- Manti-- a beef filled dumpling."
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PRICE RANGE
US$99 - US$151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rixos president astana
LOCATION
KazakhstanAkmola ProvinceAstana
NUMBER OF ROOMS
184
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