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Kazzhol Hotel Astana

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Traveler (73)
Room & Suite (38)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free Parking
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Airport Transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Package Deal
189Reviews
107Photos
3Q+A
7Room tips
Traveler rating
  • 80
  • 81
  • 14
  • 7
  • 7
Time of year
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Popular mentions
I stay here on business one or two times each year, I find the service and rooms to be exceptional good, the bar is a little basic and not a wide choice, the restaurant food is ok to good, the menu a little limited,breakfast is good with a wide choice.the front desk people are
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Response from Раушан Д, Front Office Manager at Kazzhol Hotel Astana
Responded 19 Nov 2018
Dear Guest. Thank you for taking the time to write a review and share your impressions with us.We are so happy to see you touched on all the points we pride ourselves on. We will certainly take notes of your comments.Thank you again for being with us. We hope you will be back soon and give us the opportunity to provide you with the great service again.
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We stayed at this hotel as part of the Air Astana stopover holidays trip and enjoyed. We reached past mid night (around 3 am) and the reception staff was helpful and quick with the keys The room was on 10th floor, large and well stocked in terms of amenities. The Uzbeki
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Response from Салтанат М, Front Office Manager at Kazzhol Hotel Astana
Responded 15 Oct 2018
Dear ameyajoshi, Thank you for taking out your precious time and writing a great review of our hotel. I sincerely appreciate your feedback. We are so happy to see you touched on all the points we pride ourselves on. We hope you will be back soon and give us the opportunity to provide you with the great service again. Sincerely yours, Saltanat Myrzagaliyeva Front Office Manager
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A very good Hotel excellent rooms and bathrooms - the BIG problem is Language - even the reception guys dnt know English and it is very difficult to communicate, so it becomes very difficult . But they treat you very well - best location to stay in Astana every thing including
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Response from Салтанат М, Менеджер по обслуживанию клиентов at Kazzhol Hotel Astana
Responded 12 Sep 2018
Dear Guest, Thank you for taking out your precious time and writing a great review of our hotel. I sincerely appreciate your feedback. We are so happy to see you touched on all the points we pride ourselves on. We hope you will be back soon and give us the opportunity to provide you with the great service again. Sincerely yours, Saltanat Myrzagaliyeva Front Office Manager
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My mother and I had a very unpleasant experience at this hotel. One of the reasons we booked a room here, is because the hotel includes a swimming pool. When we arrived for our first swim, the man working the SPA desk (who was asleep at the desk every time we arrived) told us we
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Response from Салтанат М, Менеджер по обслуживанию клиентов at Kazzhol Hotel Astana
Responded 3 Sep 2018
Dear Guest, First of all, we would like to thank you very much indeed for choice of our hotel and, most importantly, sincerely apologize for providing service which clearly did not meet with your expectations. I was, to be very honest, devastated to read about your experience as this is definitely not the level of service we are used to provide to our guests. While our service is generally rated positively here on Tripadvisor, your experience clearly demonstrates that we can certainly do much better. Thank you for your candid/frank review. Pleas note, that your comments are followed up by the highest management level of the hotel. We will use your comments to further improve our service and will not let such incidents happen again to our guests and spoil our reputation. Once again let me convey my sincere apologies for the inconveniences you have encountered during your recent stay with us and we hope that you will give us the chance to restore your faith with Kazzhol Hotels! I remain at your disposal in case if you have any further remarks. Sincerely yours, Saltanat Myrzagaliyeva (Ms.) Front Office Manager
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It was great pleasure to stay in this hotel because of its good service and polite staff. Also restaurant Fergana’s meal was delicious. Prices are not expensive as well. Thanks to KAZZHOL TEAM and I wish you all the best.
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Response from Салтанат М, Менеджер по обслуживанию клиентов at Kazzhol Hotel Astana
Responded 27 Aug 2018
Dear Guest, Thank you for taking out your precious time and writing a great review of our hotel. I sincerely appreciate your feedback. We are so happy to see you touched on all the points we pride ourselves on. We hope you will be back soon and give us the opportunity to provide you with the great service again. Sincerely yours, Saltanat Myrzagaliyeva Front Office Manager
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Photo provided by managementKazzhol Hotel Astana
Room
Photo provided by managementKazzhol Hotel Astana
Standard room
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Добрый день. Да бассейн закрытый. Я останавливался в полулюксе поэтому ничего не могу сказать про халаты.
0 votes
"High Floor South Side"
"Any room is ok off the street so hotel is quiet"
"Higher floor"
"quiet floors, accessibility, stylish, minimized, clean rooms."
"Ask for a non smoking room"
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12
PRICE RANGE
US$56 - US$95 (Based on Average Rates for a Standard Room)
LOCATION
KazakhstanAkmola ProvinceAstana
NUMBER OF ROOMS
119
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