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One Up - Banana Hotel

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About
Location
Cleanliness
Service
Value
Travelers' Choice 2018 Winner
Certificate of Excellence
We have 14 great rooms of which 2 have a private balcony and 2 are "suites" on our beautiful rooftop. All our rooms feature: Mini Bar, Air Conditioning, In-room WiFi, 32" LCD TV, Kitchenette with fridge, Kettle Tea and coffee in room, Walk-in shower with hot water, Daily cleaning service, 24-hour security and 2- hour reception desk. 1 UP Hotel was founded 6 years ago and since then we have been topping the TA ranking in our category for Outstanding Customer Service and our unbeaten value for money offer.
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Property amenities
Free High Speed Internet (WiFi)
Room Service
Airport Transportation
Laundry Service
Concierge
Public Wifi
Dry Cleaning
Multilingual Staff
Breakfast Available
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Room features
Kitchenette
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Residential Neighborhood
Quiet
HOTEL CLASS
Hotel links
Visit hotel website
Special Rate:HOT DEALS
Reviews (637)
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519 results
Traveler rating
420
83
15
0
1
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LanguageEnglish
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420
83
15
0
1
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All reviews the penthouse rooftop room tuk tuk independence monument quiet alley top floor killing fields restaurants and bars walking distance would definitely stay here again hotel is located fantastic stay side street welcome drink hotel staff the location is perfect three nights
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1 - 5 of 519 reviews
Reviewed 1 week ago via mobile

We had the pleasure of staying at the One up Banana hotel for a couple of nights (Nov 30- Dec 1) and what a treat it was!! From the get go we were treated with 5-star service all the way from the manager Mr. Rith...More

Date of stay: December 2018
Thank Edmonton_AlbertaAzad
Innkeeper's Favorite Review
Reviewed 21 October 2018 via mobile

Our family of 5 stayed here for 3 nights on the top floor ! It’s down at the end of an alley so quiet but still very central to all restaurants and bars ! The place is lovely and clean and all the staff friendly...More

Date of stay: October 2018
Thank suzanneCleveleys
Response from Alex A, Owner at One Up - Banana HotelResponded 23 October 2018

Hello SuzanneCleveleys, Thank you so much for your 5-star review “STAY HERE !” Our 2 topfloor rooms are indeed really our best with a semi-private Rooftop Garden to enjoy a nice Cocktail after a hectic sightseeing day in this buzzling City. Thank you for staying...More

Reviewed 2 weeks ago

Everything they do, they do absolutely right. For the price this is the perfect hotel for a stay in Phnom Penh. The staff are terrific, the room small but cozy with a nice balcony. Pretty quiet for a city centre and very clean. Great shower....More

Date of stay: November 2018
Thank PeteD_London
Response from Alex A, Owner at One Up - Banana HotelResponded 2 weeks ago

Dear PeteD_London, Thank you for the “Just great!” review. We’re happy to read everything worked out so well Pete. Thank you for selecting our little hotel for your visit. Warm regards from 1 UP Team.

Reviewed 2 weeks ago

To begin with, I have traveled a lot and stayed in 5 star resorts, etc. and I can really appreciate customer service. This staff, starting with the personable, knowledgeable and compassionate manager, Mr. Son Rith, were simply near the top of any place I have...More

Date of stay: November 2018
1  Thank stephanieh685
Response from Alex A, Owner at One Up - Banana HotelResponded 2 weeks ago

Dear Stephanieh685, Thank you very much for your cheering 5 Star review. It is a pleasure to read all those years of educating our lovely staff about our goal of supplying the Best Customer Service in Cambodia bears fruit!! Thank you so much, we hope...More

Reviewed 3 weeks ago via mobile

We stayed here for 2 nights 19 and 20 nov the greeting was very humbling with a nice cool drink , which was really appreciated. The roof top bar was very quiet after the hustle and bustle of Phnom Penh!! And the cocktails were very...More

Date of stay: November 2018
1  Thank Resort67852948252
Response from Alex A, Owner at One Up - Banana HotelResponded 2 weeks ago

Thank you Mr &Mrs Taylor, Wonderful 5 Star review! Thank you so much. YES!! Cocktail on Roof Top ... you did the best thing after a hectic city day!! Totally relaxing and open for all our hotel guests. Climb the stairs, order your drink &...More

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Questions & Answers
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bigrednewyork
19 February 2017|
AnswerShow all 7 answers
Response from Cheyanne555 | Reviewed this property |
There is no lift. There are two rooms with balcony at Level 2. My favourite room.
1
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Pat G
24 April 2016|
AnswerShow all 7 answers
Response from Lisa p | Reviewed this property |
No Breakfast served but there is a refrigerator and hot water/coffee maker in each room. many nearby restaurants too
1
Vote
ozvet678
6 December 2015|
AnswerShow all 2 answers
Response from grandinio | Reviewed this property |
Hi. Not sUre if this question can be answered by trip adviser users. I think you should just contact the hotel and make the request. They are excellent on customer service so will no doubt accommodate you in the room of... More
1
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Room Tips
"Ask for a room a couple floors up and try to get a balcony"
stephanieh685
2 weeks ago
Read review
"3 rd floor rooms are quiet"
365manuelae
4 Aug 2018
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"The rooms are in excellent shape"
FrancesG585
15 May 2018
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"Surrounded by some nice little bars and restaurants"
IsabelleO430
23 Apr 2018
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PRICE RANGE
US$28 - US$42 (Based on Average Rates for a Standard Room)
LOCATION
CambodiaPhnom Penh
NUMBER OF ROOMS
14
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