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Hanoi City Palace Hotel

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Traveler (317)
Room & Suite (143)
Dining (21)
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Overview
  • Excellent77%
  • Very good18%
  • Average3%
  • Poor1%
  • Terrible1%
Travelers talk about
“halong bay”(210 reviews)
“old quarter”(246 reviews)
“hang bong street”(18 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
3 Star Hotel
All hotel details
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Reviews (1,254)
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1,110 results
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839
202
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Show reviews that mention
All reviewshalong bayold quarterhang bong streetthe hotel stafffamily suitebreakfast staffhotel is centrally locateddeluxe roomphoairport transferinternetphamhearttoursmaplakechaos
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1 - 5 of 1,110 reviews
Reviewed 14 September 2017

Good budget hotel for a short stay, though the hotel staff couldn't really speak English well except for the receptionist. Room was adequate for the price we paid, though the basin was spoilt and water couldn't be drained. The bathroom was ok, but the walls...More

Thank BeautyOfDefect
Reviewed 10 September 2017

The staff here really exemplified hospitality - they bumped us up to the Junior Suite (since they figured that we were on our honeymoon), were very helpful and informative about local sights, and even arranged the hotel’s private taxi service for us at a rate...More

Thank Rohini S
Reviewed 23 June 2017 via mobile

The receptionist are amazing. We arrived with a warm welcome and they where generally interested in us having a great stay. Honestly they are amazing at their jobs firstly they told us where to go for the day and the good spots to go. I...More

Thank Nikiesha M
Reviewed 28 May 2017 via mobile

The place is good for long term staying. The front office staff are amazing. Rooms are nice,clean and tidy.Room rate is very reasonable. I have been there several times. I will be there on my next trip as well.

Thank Razu A
Reviewed 23 May 2017 via mobile

shocking experience in this hotel! where do i start, upon arrival they didn't have any record of our booking and didn't make us feel welcome at all. the negatives are too much to write but here is a small summary: - hotel being renovated on...More

1  Thank Sophie D
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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room Service
Restaurant
Breakfast included
Hotel Amenities
Laundry Service
Concierge
Airport Transportation
Dry Cleaning
Room Service
Breakfast included
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Details
Price range
US$29 - US$56 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Business Hotel in Hanoi
#17 Family Hotel in Hanoi
#27 Romantic Hotel in Hanoi
#44 Spa Hotel in Hanoi
Room types
Non-Smoking Rooms
Details
Price range
US$29 - US$56 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Business Hotel in Hanoi
#17 Family Hotel in Hanoi
#27 Romantic Hotel in Hanoi
#44 Spa Hotel in Hanoi
Room types
Non-Smoking Rooms
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Traveler (317)
Room & Suite (143)
Dining (21)
Pool & Beach (4)
Family and Play Areas (1)
Questions & Answers
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Carel C
17 April 2017|
AnswerShow all 3 answers
Response from Michel M | Reviewed this property |
Call the hotel ask for the manager Tony Phuong. He speaks good English. I found him quite helpful addressing my concerns and questions.
0
Votes
Carel C
17 April 2017|
AnswerShow all 3 answers
Response from icuarfu | Reviewed this property |
yes and yes.
0
Votes
Declan S
19 November 2016|
AnswerShow all 2 answers
Response from Sahay49 | Reviewed this property |
Yes but some rooms have window with a wall just in front of it. Only air can come but no view.
1
Vote
Room Tips
"Ask for a room in the back it's quiet."
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"Room 405 for good balcony and a bit of privacy"
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"Go for the best room you can afford if staying here - I ended up with the one in the picture."
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"Ask to be off the main road if you are wanting a little quieter room!"
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