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InterContinental Hanoi Westlake

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Traveler (2516)
Room & Suite (736)
Dining (305)
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Overview
  • Excellent59%
  • Very good30%
  • Average8%
  • Poor2%
  • Terrible1%
Travelers talk about
“sunset bar”(262 reviews)
“main building”(132 reviews)
“west lake”(201 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from InterContinental Hanoi Westlake
Special Offer: Get More for Less
Hotel deals
Offers from InterContinental Hanoi Westlake
Special Offer: Get More for Less
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Reviews (2,531)
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1,890 results
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1,070
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Show reviews that mention
All reviewssunset barmain buildingwest lakesaigon restaurantcafe du lacthe club loungelake viewpillow menuold quarterbeautiful hotela short taxi ridebreakfast buffetstar hotelthe hustle and bustleupgraded to a suiterooms are largebusy city
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1 - 5 of 1,890 reviews
Reviewed 1 week ago

This is the place to stay while in Hanoi. Beautiful large room with a sitting area, great views, nice pool, restaurants with a great downtown location. Our room had a nice lake view. Walked everywhere from here. A bit more pricey but worth every penny!More

Thank jellybeanlucy
Response from G_HotelManager_ICH, Manager at InterContinental Hanoi WestlakeResponded 1 week ago

Dear jellybeanlucy, Thank you for your comment from your recent stay with us. I am very glad to know you had a great experience during your stay at InterContinental Hanoi Westlake. We hope to have opportunities to serving again soon. Kind regards, Trang Nguyen PA...More

Hotel's Favorite
Reviewed 2 April 2018

We stayed in an Over-Water Pavillion, a 5 minute walk from the main hotel block with its restaurant and reception. I would ask for a room closer to the hub if this is a concern for you.The room was well decorated in an Asian style...More

2  Thank MadamJosephine
Response from G_HotelManager_ICH, Manager at InterContinental Hanoi WestlakeResponded 5 April 2018

Dear MadamJosephine, Thank you for your comment about our hotel. It is a great pleasure to have you staying with us. At InterContinental, we pride ourselves not only with unique location over the water of Westlake which bringing resort feels to guests but our customized...More

Reviewed 2 weeks ago via mobile

I’ve been coming to this hotel on business since 2010. Always a pleasant stay; good facilities, good food albeit a little pricey, and excellent service. Ms. Hien at Cafe du Lac was especially helpful to our group during our stay. Construction note: not at the...More

Thank Jason M
Response from G_HotelManager_ICH, Manager at InterContinental Hanoi WestlakeResponded 2 weeks ago

Dear Jason M, Thank you very much for your recognition of our team’s efforts! I will make sure that Ms. Hien receives your appreciation. It is really great to know that you have had a comfortable stay with us at InterContinental Hanoi Westlake. I am...More

Reviewed 3 weeks ago via mobile

The staff at the Intercontinental Westlake Hanoi was excellent. I was upgraded to a room on the water when I checked in. The views here are amazing and I loved looking out my windows onto the lake. It is so peaceful in the morning and...More

Thank Rivkah E
Response from G_HotelManager_ICH, Manager at InterContinental Hanoi WestlakeResponded 3 weeks ago

Dear Mr. Rivkah, Thank you for great comment for InterContinental Hanoi Westlake. It is a pleasure to have you staying with us. I am very happy to know that you have memorable experience at our hotel. We set high standards to ourselves as we believe...More

Reviewed 4 weeks ago

We've had an amazing 3 nights stay at your pavilion. The room was clean but a bit dusty and humid, we noticed a lot of small dust coming from the pillows and I woke up with a very bad sore throat since the first morning....More

Thank ksapprasong
Response from G_HotelManager_ICH, Manager at InterContinental Hanoi WestlakeResponded 4 weeks ago

Dear ksapprasong, Thank you for choosing our hotel during your recent stay in Hanoi. I am very happy to know that you had a great stay at our hotel. Regarding your comment about our room pillow and the experience with our buggy driver, we are...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$121 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Hanoi
#20 Luxury Hotel in Hanoi
#22 Family Hotel in Hanoi
#34 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$121 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Hanoi
#20 Luxury Hotel in Hanoi
#22 Family Hotel in Hanoi
#34 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (2516)
Room & Suite (736)
Dining (305)
Pool & Beach (103)
Amenities (52)
Family and Play Areas (24)
Business Center & Event Rooms (15)
Questions & Answers
Ask a question
ramezelderiny
18 March 2018|
AnswerShow all 4 answers
Response from G_HotelManager_ICH | Property representative |
Hi, We have travel desk office behind hotel lobby. We always encourage our guests to book in advance to make sure we can arrange a trip that fits your schedule. I try to give you the email address of our travel desk by... More
0
Votes
TMicahT9
17 February 2018|
AnswerShow all 4 answers
Response from roland540 | Reviewed this property |
I believe your wife should be able to enjoy your elite status with IHG..this hotel is flexible to its members, try booking direct through IHG website. And enquire your request through email with your booking reference, you... More
1
Vote
Gardendog
22 January 2018|
AnswerShow all 9 answers
Response from yunoos | Reviewed this property |
Yes the bathrooms do have
1
Vote
Room Tips
"centered lake view rooms"
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"Club access, lake view room (some rooms are closely facing the the apartments opposite)"
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"High floor facing Westlake are nice."
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"Main hotel as the over water rooms were very noisy and in need of a facelift as they smell damp."
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