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Pan Pacific Hanoi

Traveler (1259)
Room & Suite (445)
Traveler (1259)
Room & Suite (445)
Dining (85)
Overview
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1 Thanh Nien Street, Ba Dinh District, Hanoi 10000 Vietnam See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
Additional information
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Offers from Pan Pacific Hanoi
Special Offer:20% Off our Best Rates!
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Rooms
2 Dec3 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,073)
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1,569 results
Traveler rating
850
525
134
40
20
Traveler type
Time of year
LanguageEnglish
More languages
850
525
134
40
20
Show reviews that mention
All reviews west lake rooftop bar summit lounge retractable roof luxury escapes package truc bach lake lake view old quarter the club lounge red river business trip business hotel luxury hotel taxi ride an upgrade buffet breakfast excellent hotel
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1 - 5 of 1,569 reviews
Reviewed 2 days ago via mobile

The hotel staff were great and the food at Pacifica was nice. The rooms are a little dated but the beds are clean and comfortable and the showers are great. Very close to food, convenience stores and a chemist. The downside would be the hotel...More

1  Thank Euan R
Hotel's Favorite
Reviewed 1 week ago

I cannot say enough wonderful things about this hotel. Starting with their amazing staff everyone is very competent, friendly and gracious. The front desk is multilingual and helped upgrade us to a room with a king size bed over looking Hanoi. The room was impeccably...More

1  Thank dofeige
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded 1 week ago

Dear dofeige, Thank you for sharing your feedback with us following your most recent experience with us. I am utterly delighted to hear that you thoroughly enjoyed your stay with us and were made to feel extremely special and looked after by the teams. Thank...More

Reviewed 5 days ago via mobile

Very mediocre. The hotel was still under maintenance by the time of my visit. My triple room's AC wasn't working FOR THE ENTIRE TIME. Very poor maintenance and service from the hotel, we had to call like 5 times to get them fix the damn...More

1  Thank VietNguyen25
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded 2 days ago

Dear VietNguyen25, While regretting learning about your experience, I am very concerned about the authentication of the review after evaluated all the aspects mentioned. In that regard I would appreciate the opportunity to receive greater details at andrew.kim@panpacific.com and stay at your disposal if you...More

Reviewed 5 days ago

Rooms are spacious and clean. The restaurant has an excellent breakfast buffet with a wide variety of food. Service is plentiful and helpful. There is an on-site travel agency that can help arrange tours and other travel arrangements. The roof-top bar provides an excellent view...More

Thank Cressie T
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded 2 days ago

Dear Cressie T, Thank you for taking your time to write a review of our property after your most recent visit to Pan Pacific Hanoi. I am happy to hear that you had a memorable stay with us and thank you for your positive comments...More

Reviewed 1 week ago

I don’t usually stay at 5 star hotels, but it was booked through tour company. Initially I was booked in for 2 nights, but as I cancelled Part of the tour, I ended up staying for 4 nights at the end of Oct. It is...More

Thank pamrei2017
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded 1 week ago

Dear pamrei2017, Thank you for taking the time to share your feedback with us following your most recent stay. I am delighted that you enjoyed most aspects of the hotel and found the location convenient and the staff friendly and helpful, especially the House-keeping. Thank...More

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About
Description
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped More serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Air Conditioning
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Refrigerator in room
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Family
,
Luxury
,
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Luxury
,
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
273
Price range
US$98 - US$230 (Based on Average Rates for a Standard Room)
Formerly known as
Sofitel Plaza Hanoi
Also Known As
Sofitel Plaza Hanoi Hotel Hanoi
,
Accor Plaza Hanoi
,
Sofitel Hanoi
,
Hanoi Sofitel
Location
Vietnam > Hanoi
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Luxury
,
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
273
Price range
US$98 - US$230 (Based on Average Rates for a Standard Room)
Formerly known as
Sofitel Plaza Hanoi
Also Known As
Sofitel Plaza Hanoi Hotel Hanoi
,
Accor Plaza Hanoi
,
Sofitel Hanoi
,
Hanoi Sofitel
Location
Vietnam > Hanoi
Photos
Traveler (1,259)
Room & Suite (445)
Dining (85)
Pool & Beach (30)
Business Center & Event Rooms (14)
Amenities (10)
Family and Play Areas (8)
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Questions & Answers
Ask a question
Gun-Nat
3 October 2018|
AnswerShow all 2 answers
Response from GM_PPHAN | Property representative |
Our supplement from deluxe room to Club room for single occupancy is 60 USD++/night and double occupancy is 80 USD++/night. Please contact the hotel directly for more details. Thank you. We look forward to welcoming you... More
1
Vote
Paulami_B
30 August 2018|
AnswerShow all 4 answers
Response from 32pamd | Reviewed this property |
No, unfortunately there are no balconies on the smoking floor
0
Votes
tosiah a
9 October 2017|
AnswerShow all 8 answers
Response from peterm306 | Reviewed this property |
I think about 1km
0
Votes
Room Tips
"Corner rooms overlooking the lakes."
LesleyC926
2 weeks ago
Read review
"Excellent service, high quality everything, but you pay for it. Get club level at this price, its worth..."
airyhillstudio
3 weeks ago
Read review
"Definitely try to get the balcony suite and book the Pacific club option"
moyali
24 Sep 2018
Read review
"Worth paying a little extra for a room with a view of the West Lake."
suitdude30
18 Sep 2018
Read review
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