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Pan Pacific Hanoi

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Traveler (1172)
Room & Suite (420)
Dining (82)
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Overview
  • Excellent54%
  • Very good34%
  • Average9%
  • Poor2%
  • Terrible1%
Travelers talk about
“sofitel plaza”(159 reviews)
“west lake”(151 reviews)
“rooftop bar”(124 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,981)
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1,498 results
Traveler rating
803
506
130
39
20
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LanguageEnglish
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803
506
130
39
20
Show reviews that mention
All reviewssofitel plazawest lakerooftop barsummit loungeluxury escapes packageretractable rooftruc bach lakelake viewthe club loungeold quarterred rivera short taxi ridebusiness tripbusiness hotelluxury hotelan upgradebuffet breakfast
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1 - 5 of 1,498 reviews
Reviewed 3 days ago via mobile

We had a 3 night stay as part of a tour so were greeted by women in traditional clothing on arrival. Location opposite West Lake was fantastic although we were always navigating the traffic at the front. Views were excellent as was service and dining....More

Thank ClubEight
Reviewed 3 days ago

Great location next to West Lake. Room facing West Lake which was breathtaking. Location is a short taxi ride away to main tourist spot in the city center. It is walking distance across the West Lake to some of the historical sites e.g. Ho Chi...More

Review collected in partnership with Pan Pacific Hotels Group
Thank kittisak_ec
Reviewed 4 days ago via mobile

Wanted to get out of the old quarter for a night so we booked a night here. The hotel staff were wonderful and helpful. The food was spectacular and the dinner and breakfast buffet were beyond my expectations. They offer authentic Vietnamese food but also...More

Thank julieschiller0
Reviewed 4 days ago

We stayed here for one night before a tour. The room was large with a big comfortable bed. The bathroom was also large with bath and shower and a good range of toiletries. The room was quiet with no noise from the busy road outside,...More

Thank lostagain2014
Reviewed 6 days ago via mobile

Great staff, excellent breakfast, nice views from lake view rooms, comfortable beds and excellent club facilities. A good 5 star hotel, may be a little tired in places however their working on that. Would definitely use on my next visit to Hanoi.

Thank Stuart G
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$104 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Hanoi
#21 Family Hotel in Hanoi
#27 Luxury Hotel in Hanoi
#36 Romantic Hotel in Hanoi
#42 Spa Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$104 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Hanoi
#21 Family Hotel in Hanoi
#27 Luxury Hotel in Hanoi
#36 Romantic Hotel in Hanoi
#42 Spa Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveler (1172)
Room & Suite (420)
Dining (82)
Pool & Beach (29)
Business Center & Event Rooms (14)
Amenities (10)
Family and Play Areas (4)
Questions & Answers
Ask a question
tosiah a
9 October 2017|
AnswerShow all 8 answers
Response from Peter M | Reviewed this property |
I think about 1km
0
Votes
amanto07
7 March 2017|
AnswerShow all 5 answers
Response from MarcEmmanuel1 | Property representative |
Dear Amanto07, Thank you for your question and the interest in Pan Pacific Hanoi. We would be able to suggest a few options both for purchasing and for hiring local Vietnamese outfits. Please contact our Concierge team... More
0
Votes
kinderlady
4 January 2017|
AnswerShow all 4 answers
Response from 659dahlial | Reviewed this property |
Surrounding the hotel, there are a few small cafes and It's about 10 minutes walk towards the lake.
0
Votes
Room Tips
"Try to get rooms facing West Lake."
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"Really worth the extra to stay in club room. Try to get a high floor in order to eliminate traffic noise and..."
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"Executive Corner Suite upper floors. You dont need more :-)"
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"my room was excellent"
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