First of all, I choosed to stay here because of being closed my office but now I am changing my mind. Services exceeded my expectation. People actually are awsome especially receptinists. They suggested me very good restaurants around Hanoi. Helping me set the application "Grab" to book car. When I even asked questions out of hotel service receptionists would try their best to give me the expected answers although they were busy I knew. All their actions touched my heart. I would like to send my sincere thanks to Viet, Thuy for having kindness and supports during I stay. Actually it is 4 star hotel but 5 star service.
I stayed at the Nesta hôte for 3 days for business. Rooms are large and well equipped. Staff is very nice and willing to help. Massage possible at the hotel (not tried) and a 30min gift voucher was offered for a 3 days stay.
A very comfortable hotel. The bed size in the room was extraordinary. And the Japanese toilet hygiene experience a must. An excellant variety of foods available at the breakfast buffet. The service has been excellent and the sfaff friendly and extremely accommodating regarding late check outs. And also in a good location for exploring the local sights.
I had a business trip to Hanoi and stayed Nesta Hanoi. They are very friendly staff and the hotel is cozy place to rest! I can recommend you :) Facility, breakfast and location are all very satisfied.
Nesta Hanoi is very good hotel to stay, good service, and very good &friendly staffs especially @Huyen I’d like to recommend you guy when you travel to Vietnam you can book this hotel you will be very happy and convenience
This time I stay here 11 nights. Staffs fully support whenever I need. Tomorrow I leave Hanoi to be back CN, the lady in reception desk arranged nurse from Medlatec hospital to come hotel to take sample for PCR test, and help me to take the receipt and the invoice. I really appreciate. Additional, room is clean and nice, BF is good.
I stay Nesta hotel for many times. It is a very nice hotel with good BF. Staffs are super nice, Room is spacious and clean. There is Gym center on 12 fl. GM and receptionists cam speak Chinese. They support me a lot during I stay here. Many thanks for all!
You should experience spa in the Basement 2 of this hotel. It's very large and well equipped. Staffs are enrich experiences. Moreover on the top of hotel, there is a Gym center but no swimming pool. It is very near the Hanoi Station for me to catch the train to Sapa in the early morning. Room is vey clean and spacious with large window. Everything is good.
We stayed at the hotel for two nights. The staff on arrival were friendly and extremely helpful. The hotel and rooms were clean and there was plenty of choice for breakfast. It was our daughters birthday during our stay, we asked the staff if they could arrange a cake which they did. They arranged a time to deliver it to our room, a number of staff came up with a signed card, lit the candles and sang happy birthday - it made our daughter’s birthday very special (and the cake was delicious)! Thank you to all the staff for their hard work, friendliness and commitment in making our stay and making our daughter’s birthday special.
This was our most luxurious hotel during 3 weeks in Vietnam. It even had a computerised toilet. Big beds and a big shower/bath as standard features. The breakfast was a treat, with a broad range including delicious pastries and dessert-type offerings. Having arrived at 6am, walking from the nearby train station, they let us pay half rate to check-in immediately which was greatly appreciated.