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Crowne Plaza West Hanoi

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Traveler (178)
Room & Suite (109)
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Overview
  • Excellent57%
  • Very good36%
  • Average5%
  • Poor1%
  • Terrible1%
Travelers talk about
“the club lounge”(19 reviews)
“business trip”(20 reviews)
“platinum member”(6 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
All hotel details
Additional information
Offers from Crowne Plaza West Hanoi
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Offers from Crowne Plaza West Hanoi
Special Offer: Book Direct and Save
Hotel deals
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (508)
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385 results
Traveler rating
216
134
22
7
6
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LanguageEnglish
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216
134
22
7
6
Show reviews that mention
All reviewsthe club loungebusiness tripplatinum memberbusiness hotelbusiness districtgreat hotelswimming poolmain restauranttaxi rideold quarterhotel is locatedthe hotel staffbuffet breakfastshort stayphocomfortable roomsgym
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1 - 5 of 385 reviews
Reviewed today

It may take you about more than half an hour (no traffic jam) to get to the city centre from the hotel. The rest will be shown as follows: Room - 10/10 (very quiet, clean, modern, full of amenities and facilities) Service - 10/10 Location...More

Thank LWilson1125
Hotel's Favorite
Reviewed 1 week ago

we 3 people had a lunch buffet at Lackah restaurant inside the hotel. Thanks to the good atmosphere and swimming pool view so we could totaly enjoy the food. The ingredients were fresh and looked amazing. Cherry tomato was very sweet, salmon was delicous, Nha...More

Thank Phuong277
Response from Jakub S, Hotel Manager at Crowne Plaza West HanoiResponded 1 week ago

Good morning Phuong277, Greetings from Crowne Plaza West Hanoi, Thank you very much for spending the time to write about our Hotel and our Lackah Restaurant. We are delighted to hear that you had a wonderful meal and being served by our executive chef attentively....More

Reviewed 3 weeks ago via mobile

Located in the city: 40 min drive from the airport . The hotel is kids friendly as well has is really compatible for business trips. The spa is rejuvenating in literal terms. I highly suggest the ‘jet lag’ massage.60 min for 850.000dongs Their dinner buffet...More

Thank Tanushri
Response from Jakub S, Hotel Manager at Crowne Plaza West HanoiResponded 2 weeks ago

Hello Tanushri, Greetings from Crowne Plaza West Hanoi, Many thanks for sharing your experience during your stay with us. We are glad to hear that we are able to accommodate all your needs exactly as the goal of Crowne Plaza West Hanoi: “Making business travel...More

Reviewed 4 weeks ago via mobile

The hotel is located in the suburbs, in a quiet environment. The property is nice, they have a good spa with sauna, steam bath, jacuzzi and outdoor pool. If you book a room at the club level you’ll enjoy complimentary breakfast and dinner. The staff...More

Thank DanDGiusto
Response from Jakub S, Hotel Manager at Crowne Plaza West HanoiResponded 4 weeks ago

Dear Mr. DanDGiusto, Thank you very much for your amazing rating and for your thoughtful feedback. We are happy to hear that you enjoyed our Lotus Spa. Next time, be sure to try our Jet-Lag Recovery, as it is our recommended therapy. I will be...More

Reviewed 4 weeks ago via mobile

Positive attitude of the staff! Bun Cha is a "must try"! Good variety of menu in their breakfast buffet. Their Vietnamese traditional coffee is so delicious. They have good communication skills. Clean room and I love their toiletries set.More

Thank ellealcantara
Response from Jakub S, Hotel Manager at Crowne Plaza West HanoiResponded 4 weeks ago

Good morning Ellealcantara, Thank you very much for the feedback about our "must try" Bun Cha, our buffet breakfast, and the traditional coffee. Your compliments really made our day. I will share your kind words with our staff. Please do not hesitate to contact me...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Free Internet
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Center with Internet Access
Free Parking
Wheelchair Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Casino and Gambling
Details
Price range
US$99 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Casino Hotel in Hanoi
#25 Luxury Hotel in Hanoi
#36 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#67 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$99 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Casino Hotel in Hanoi
#25 Luxury Hotel in Hanoi
#36 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#67 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveler (178)
Room & Suite (109)
Dining (59)
Pool & Beach (10)
Business Center & Event Rooms (18)
Questions & Answers
Ask a question
Dqminh89
26 May 2018|
AnswerShow all 4 answers
Response from Jakub S | Property representative |
Dear Dqminh89, Thank you for your question, Currently, we do not have these listed newspapers as you mentioned. We also not offer shuttle service to the old quarter Regards, Jakub S - Hotel Manager
1
Vote
YakubAL
18 August 2017|
AnswerShow all 7 answers
Response from Jakub S | Property representative |
Dear "YakubAL" Thank you for your querry. It is around 14Km from Crowne Plaza West Hanoi to the Old Quarter & other spots downtown. It takes about 40-45 minutes to get there by car/Uber/Grab or a bit more by public bus... More
0
Votes
koin_12
12 February 2017|
Answer
Response from Aekthada | Reviewed this property |
I didn't use the pool but I saw it from my room. It's good for a leisurely swim but if you're planning on lap swimming it isn't ideal.
-1
Votes
Room Tips
"It is next to a stadium, can be quite noisy during weekend."
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"ask for high floor if you are on business trip. and ask to be far away from Tourist group level"
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"I stayed at the top floor no noise at all..."
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"Book executive lounge access"
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