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Oakwood Residence Hanoi

17 Lane 35 Dang Thai Mai Quang An, Tay Ho, Hanoi 100000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (31)
Room & Suite (21)
Dining (8)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 27/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 27/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#344 of 1,200 hotels in Hanoi
Oakwood Residence Hanoi is located in an upscale residential area that is in the heart of the bustling West Lake (Tay Ho) District. Offering 262 elegantly furnished serviced apartments complemented with full-service facilities including a modern fusion restaurant, a residents’ lounge, a fitness center and an all-season swimming pool, Oakwood Hanoi Residence is an oasis of grace and serenity
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Indoor play area for children
Kids pool
Airport transportation
Parking garage
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Indoor pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Business Center with Internet Access
Conference facilities
Meeting rooms
24-hour security
Currency exchange
24-hour check-in
24-hour front desk
Laundry service
Washing machine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Dining area
Interconnected rooms available
Private balcony
Room service
Seating area
Separate dining area
Separate living room
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Languages Spoken
English, Japanese, Vietnamese
15Reviews1Q+A0Room tips
Traveler rating
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  • 4
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Time of year
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Popular mentions
decorah wrote a review 11 Jan
Ho Chi Minh City, Vietnam25 contributions1 helpful vote
I was lucky to spend nine days at Oakwood while working in Hanoi. It wasn't my first choice, but I'm so glad it's where I wound up! First, the highlights: - truly excellent breakfast - one of the best gyms I've been to in a "hotel" (this is definitely more than a hotel) - breathtaking views from the pool - washer/dryer in room! - lovely balcony - very quiet room - well-appointed bathroom with a bathtub and fancy auto-bidet - nice sound system - fully (and I mean fully!) equipped kitchen - good food, shopping, and nice walking in the neighborhood The not-so-highlights: - pillows were flat and they didn't offer any alternatives - staff were ... a little snobby? Not the bellmen or the breakfast staff, but the front desk. They didn't go out of their way to be helpful, and in some cases were even a little short. Very strange considering the calibre of the property and the high standards the other staff achieved - foreigners walking around without masks, even though signage clearly stated that masks were to be worn inside. Not sure why it wasn't being enforced. Felt like I was in America with all the maskless white people milling about - construction noise. This of course cannot be avoided in Vietnam in 2020, but what I found quite strange was that apparently the apartment that I booked was in a certain class and therefore I had to be placed below a certain floor. This took some figuring out, after I complained about the noise and asked to be put on a higher floor. It would have been helpful to know this at the outset, so I could have avoided having to move rooms. - the jacuzzi was the same temperature as the pool (which is to say, cool). Also, the sauna was never on, and I ventured up to the gym early one morning to turn it on, but by the time I was done working out it still wasn't hot All things considered, this is a lovely place for the business traveler in Hanoi. The location is great for after work and weekend vibes, but it is a bit of a commute since traffic can be a pain. That said, I'll definitely be back. I will say that if my company wasn't paying for it I'd have a hard time personally justifying the expense, but I got the sense that the majority of residents and guests were enjoying Oakwood on someone else's dime.
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Date of stay: November 2020
Trip type: Traveled on business
Sanne J wrote a review 10 Jan
1 contribution
I am currently staying at Oakwood Residence Hanoi with many of my colleagues and we are very happy with the accomodation here. We experienced an emergency situation where one of my colleagues had fallen and needed to go to the hospital. We asked for help from the front desk, and I am really glad we did so. We had all the help we could need from the very supportive crew on duty that very early morning. They were calm, professional, and helped with arranging the ambulance and the translation between us and the medics. The hotel even went so far as to send one of their employees with us in the ambulance and to stay with us until the return to the hotel. We felt very safe with all the support. Thank you very much.
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Date of stay: December 2020
Sleep Quality
Trip type: Traveled on business
Anita Odfeldt wrote a review 2 Jan
Hals, Denmark1 contribution
Oakwood Residence, Hanoi I live and work in Hanoi for 6 month, and I’m stationed at Oakwood Residence Hanoi. I’m from Denmark, far far from home and without my children and family etc. Asia is so different from what I’m used to. There’s a whole new environment around me in so many levels and it’s fantastic and refreshing. BUT still it’s impossible not to miss my life in Denmark. I cross both Christmas and New Years Eve while I’m in Vietnam and ‘homesick’ can’t be avoided. But here it comes: what really blows my mind is how Oakwood’s leadership and staff all over this beautiful hotel manage to surround their quests with this rare and unique kind of sweet comfort and warm interest. I do not doubt for a second that Oakwood’s team is sincere in all they do for us. You FEEL their smiles, you FEEL their authenticity in everything here - from the feng shui decor, the healthy and tasty gourmet dishes on their menu in the beautiful restaurant, the little Christmas sock on every floor Christmas morning and to the employees with hearts of gold and with a presence that makes one almost forget ‘back home’. Oakwood is in every detail and it’s just feels like I have two arms holding me tight in the most loving way everyday. Love is not only something you feel, it’s also the thing you do! And this amazing hotel got it! It’s real talent and passion in so many ways. Oakwood Residence Hanoi - you touch my heart and when I return to my life in Denmark in April a large part of me will stay with you guys.
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Date of stay: September 2020
Trip type: Traveled on business
Marten S wrote a review Oct 2020
Munich, Germany22 contributions8 helpful votes
This seems to be a nice property, but their staff seems untrained, and at times disrespectful. While untrained staff is nothing unheard of in this country, I would’ve expected more in a supposedly upscale property like this.
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Date of stay: October 2020Trip type: Traveled solo
Response from Humayoon Shaikhzadeh, General Manager at Oakwood Residence Hanoi
Responded 9 Oct 2020
Dear Mr. Seemann, Greetings from Oakwood Residence Hanoi! We were extremely distressed to read your review and immediately got to work to determine what might have contributed to your poor experience but unfortunately have not been able to find your name as a registered guest at our property since September 1st. In case we have overlooked something could I please request you to contact me directly at humayoon.shaikhzadeh@oakwood.com and to share further details of your stay so that we may be able to identify and address any behavior which could be considered unacceptable. Truthfully, yours is the very first such comment since we opened our property a year ago and is being taken seriously. I look forward to hearing from you. Thank you. Sincerely,
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Robin T wrote a review Mar 2020
Melbourne, Australia3 contributions
Amazing place to stay for cleanliness, comfort and facilities. Staff were absolutely amazing particularly Klaudia at reception was very helpful. Nothing was an issue and always willing to help. Food was great, location out of the main hub (old quarter) about 20 minutes or so. Nothing much to do around the hotel area but it was nice to stay out of the hussle and bustle. Would I stay there again... Hell yes!!!
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Date of stay: March 2020Trip type: Traveled with friends
Response from Humayoon Shaikhzadeh, General Manager at Oakwood Residence Hanoi
Responded 9 Oct 2020
Dear robbiet338, Thank you for your stay and for the wonderful review of our property. We are delighted that you enjoyed our facilities as well as the service and grateful that you have recognized one of our associates at the Reception for her attitude and willingness to assist. It also gives us pleasure to know that you enjoyed your breakfast as well as our location adjacent to the West Lake, which truly is calming and a major contrast to the busy and touristy Old Quarter. We certainly hope to have the pleasure of hosting you at Oakwood Residence Hanoi again. Sincerely,
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US$81 - US$125 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Oakwood Residence Hanoi
Which popular attractions are close to Oakwood Residence Hanoi?
Nearby attractions include Another Tattoo Studio (0.4 km), Savage (0.4 km), and Le Chalet (0.3 km).
What are some of the property amenities at Oakwood Residence Hanoi?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Oakwood Residence Hanoi?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Oakwood Residence Hanoi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Oakwood Residence Hanoi?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Oakwood Residence Hanoi?
Conveniently located restaurants include Dalcheeni HANOI, El Gaucho Argentinian Steakhouse - Tay Ho, Hanoi, and Chops Tay Ho.
Are there opportunities to exercise at Oakwood Residence Hanoi?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Oakwood Residence Hanoi have an airport shuttle?
Yes, Oakwood Residence Hanoi offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Oakwood Residence Hanoi?
Yes, laundry service and a washing machine are offered to guests.
Does Oakwood Residence Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Oakwood Residence Hanoi?
The staff speaks multiple languages, including English, Japanese, and Vietnamese.