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Hanoi Imperial Hotel

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Traveler (142)
Room & Suite (97)
Dining (17)
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Overview
  • Excellent51%
  • Very good40%
  • Average7%
  • Poor1%
  • Terrible1%
Travelers talk about
“hoan kiem lake”(56 reviews)
“great location”(98 reviews)
“halong bay”(76 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Concierge
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (720)
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577 results
Traveler rating
301
217
46
10
3
Traveler type
Time of year
LanguageEnglish
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301
217
46
10
3
Show reviews that mention
All reviewshoan kiem lakegreat locationhalong bayold quarterhang hanh streetside streetquiet streethotel is locatedtour deskwater puppetsbreakfast buffetlarge bathroomphothe hotel stafftourist attractionsrestaurants and shopseach morning
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1 - 5 of 577 reviews
Reviewed 2 weeks ago via mobile

This hotel is located in the old quarter of Hanoi near the lake. We found the staff to be most friendly and helpful and their command of English was excellent. Breakfast at the hotel was Buffett style with plenty of choice for the hungry traveller....More

Thank Mary H
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded 1 week ago

Dear Mrs. Mary, We really do appreciate you taking the time to provide us with such detailed feedback about your stay at Hanoi Imperial Hotel. Besides, I am so glad to hear that overall your experience was positive. We are so lucky to have a...More

Reviewed 2 weeks ago via mobile

Excellent! It was pleasant and pleasurable stay in Hanoi Imperial. Staffs are friendly and willing to help whatever we need help. We were welcomed by delicious fruits and hot lotus tea. Speciality of this hotel is their breakfast which varies daily. Just 3 minutes walk...More

1  Thank Ye Min A
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded 1 week ago

Dear Mrs. Ye Min A, I am so glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future. Warmest regard,

Reviewed 3 weeks ago

We can't fault this hotel, starting from the moment we booked the hotel and Annie sent me an email welcoming us to the hotel and let us know that they had a few specials on either message, airport transfers or room upgrade..she also advised us...More

1  Thank Mary P
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded 2 weeks ago

Dear Mrs. Maria P, What a wonderful review, we truly appreciate you taking your time to provide us with such a detailed feedback about your stay at Hanoi Imperial Hotel. I am very glad to hear that our staff and service met your needs and...More

Reviewed 4 weeks ago

The Hanoi Imperial is well located in a quiet street very close to the Hoan Kiem Lake. The staff are friendly and accommodating as were nearly all the people we met in Vietnam. By international standard most places are Vietnam are lacking a little, and...More

Thank JWUk
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded 4 weeks ago

Dear Sir, We really do appreciate you taking the time to provide us with such detailed feedback about your stay at Hanoi Imperial Hotel. I am pleased that our staff was welcoming and accommodating and that you enjoyed our strategic location just a few steps...More

Reviewed 16 April 2018 via mobile

Very well located, excellent and kind service, nice and comfortable rooms. Good breakfast buffet included. It has a lot of great places to have dinner, lunch or a coffee near by. The staff is always trying to be helpful in any way they can.More

Thank Cynthia d
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded 16 April 2018

Dear Mrs. Cynthia, Thank you for your kind review! I truly appreciate your kind word about our staff. It is definitely a boost for us every time we heard positive reviews such as this. Moreover, location is one of the things we are very proud...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Spa
Breakfast included
Hotel Amenities
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Spa
Details
Price range
US$51 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Luxury Hotel in Hanoi
#41 Family Hotel in Hanoi
#56 Spa Hotel in Hanoi
#77 Romantic Hotel in Hanoi
Room types
Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$51 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Luxury Hotel in Hanoi
#41 Family Hotel in Hanoi
#56 Spa Hotel in Hanoi
#77 Romantic Hotel in Hanoi
Room types
Non-Smoking Rooms, Smoking rooms available
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Traveler (142)
Room & Suite (97)
Dining (17)
Pool & Beach (1)
Business Center & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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_frankandkaushalya
25 February 2017|
AnswerShow all 6 answers
Response from Martin W | Reviewed this property |
You should know from your booking that check-in time is 1pm - but it should be possible to check in earlier if a room is available.
1
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Room Tips
"Go as high as you can for quiet. Avoid anything on the second floor."
Read review
"Good location"
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"Go for the superior rooms"
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"Ask for higher levels as rooms from level 3 down are built around with no views out."
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