A great central location in the heart of Hanoi within walking distance of all major landmarks.Very helpful and pleasant staff and very good breakfast included.Excellent value for money and all trips,and transfers organised by the reception so no stress.A great base to go back too in between trips.
This was a clean basic hotel with an adequate breakfast and reliable wifi in a good location in the old quarter. We stayed in their suite connecting room on the 6th floor for 6 days and used it as our base even when we left for our Halong Bay cruise. The room & bath were spacious enough for our family of 5 and we were very comfortable. However, our telephone had no dial tone and did not work for 6 days. WhatsApp saved the day because that’s what I used to call housekeeping & reception from our room. The staff at the reception desk were also very friendly and helpful. However, the same cannot be said of the dining room manager at breakfast. All in all, it was still a good stay.
Nice hotel. The 1st day had some issues. Upon informing the desk. They took care. Staff were very friendly. The chef was my favorite. Moment she realized I was vegetarian she ensured I received vegetarian noodles soup for breakfast separately. I learnt one thing in spite of 1st day challenges how we treat people we receive the same treatment. They were wonderful. One point is I checked out one day and came back subsequent day since I was on a cruise. They asked for my ID document again which is good from security purposes but from customer point giving again is repetitive
Good location close to Hoan Kiem and other attractions. Very friendly and helpful staff - Li at the reception was very very good doing everything from finding good tour options going to Halong Bay to solving problems with Vietnamese sim card etc. I will stay there next time too.
The room is old, not as the picture shown, and the bath room smelly, during my stay finished up whole bottle of refreshioner. Checked in the room with spoilt air condition, request to change room but fully, ended up with a fan in the room overnight. The only plus point is the location, centre of all the all attractions.
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