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The entry of the hotel is worst and you will never feel like entering into a hotel. Ladies staffs at the reception doesn't know the meaning of hospitality. They treat you as if you are staying there for free. No breakfast at the hotel and...More
Thank Abhinav P
Response from Patcharee N, Manager,Rooms at Nova Gold HotelResponded 1 week ago
Dear Abhinav P,
Greeting from Nova Gold Hotel Pattaya,We are very disappointed that we can't make your a good first impression when arrival to hotel. The service you received and commented about our service and facilities are provide does not meet our standards. and I...More
Stayed at this hotel during Aug 2017 for 7 nights. but been here 3 times. good service,clean room,comfortable bed. helpful staff.I would recommend this hotel to my friends.
Only have an issue with the points system, they don't update or award the points when they...More
Response from Patcharee N, Manager,Rooms at Nova Gold HotelResponded 20 January 2018
Thank you for taking the time to write a nice review for Nova Gold Hotel Pattaya.
It is a pleasure to know that you enjoyed the room, service and our team. I have taken note of your comment and shared your experience with...More
Reception workers were rough, unpolite, unhelpful, and arrogant. When you make your reservation online, they charge you the first night, but you have to pay the whole stay cash upon arrival: this is presumably and illegal practice, at least in Europe, and they are fully...More
Thank Hugo D
Response from Patcharee N, Manager,Rooms at Nova Gold HotelResponded 16 May 2018
Dear Mr. Hugo D,
Thank you very much for leaving the time for an review, so we can clarify to you and our other guests.
As we have been trying to explain to you during your stay, our policy, as is the case for most...More
The hotel offers good, clean, spacious rooms for an excellent price. The staff are friendly and helpful. This is a great place from which to base yourself and do all the excursions you want. You are only a ten minute walk from the beach and...More
Thank Graham M
Response from Patcharee N, Manager,Rooms at Nova Gold HotelResponded 1 May 2018
Dear Graham M,
Thanks you very much for write a nice review for us,It is a pleasure to know that you enjoyed the room, service and our team served you. Thank you again for your comments and we certainly hope to welcome you back soon....More
this without a doubt is one of the worst hotels [4 star or not] i have ever stayed at. my wife booked a room, and they said they wanted her credit card number to put a temporary hold on the price of the room until...More
1 Thank p4h2c0
Response from Patcharee N, Manager,Rooms at Nova Gold HotelResponded 8 March 2018
Greeting from Nova Gold Hotel Pattaya. We are very disappointed that we can't make you a good feeling during you stay.And sorry for our carpet was dirty.l will shared your comment to my team to prevent this from occurring in the future. May...More
As per my best knowledge you cant but depends on the staff of that particular hotel.... when you stay at gold and can go for breakfast in amari suites i think it is a quite possibility, but do enquire at front office before... More
As per my best knowledge you cant but depends on the staff of that particular hotel.... when you stay at gold and can go for breakfast in amari suites i think it is a quite possibility, but do enquire at front office before making the move ....