The GM named 'Mod' was so rude? How can they hire such a rude person to be GM? She should have watched her words. The other staffs were fine. From my experience staying at 4-5 stars hotel, this hotel is still far from a 4 star-hotel. I'm positive the hotel claimed itself as 4-star hotel, not by accredited. The room was too small. At the time I booked, they told me a room is 25 sqm, but I got the room that is less than 20 sqm when checked in. A staff told me I need to upgrade if I want a larger room. Be minded the 5 stars reviews of this hotel though. Most of profiles only have a review for this hotel.
Good service from front office staff & bell boy. Hotel provide free shuttle to sky train station nearby. Pool is amazing view. Room is comfortable stay. Room rate is not expensive and not far from Central World and Platinum shopping mall
The beds are standard and are likely made for the average person, especially someone western sized (178 cm). We are an athletic couple and fit comfortably in their bed, also breakfast is a delicious rice soup and sausages, full resemblance to the advertised pictures, and utensils and tables are clean. Staff care is extremely helpful and goes above and beyond to communicate in english, especially “hello”. We reserved a room for our honeymoon and specified this in the reservation along with a large bed preference. We received everything we asked for. After we asked to switch the room we were moved immediately. After going to the front desk at 13:10 we were told that we have access to various amenities. Everyone was extremely polite and kept saying “Mr. or Mrs.”. Needless to say if you’re a foreigner, used to western quality and standards, stay here.…
The beds are non-standard and are likely made for malnourished tiny people, not somebody western sized (1.8m). We are an athletic couple and could barely fit in their bed, also breakfast is some kind of watery rice soup and sausages, no resemblance to the advertised pictures, and utensils and tables have food scraps from previous meals. Staff doesn’t care to help, is rude and doesn’t speak any english what so ever, not even “hello”. We reserved a room for our honeymoon and specified this in the reservation along with a large bed preference. We received a small bed, with windows facing a loud construction site, 2 meters from the window. After we asked to switch the room we were told to wait for the next morning. In the morning we were told to wait until 13:00 for when the manager will arrive. After going to the front desk at 13:10 we were told that we waited in vain and the manager is at home, and if we want to switch, to pay double what we already paid. Everyone was rude and kept saying “farang, farang”. Needless to say if you’re a foreigner, used to western quality and standards, don’t stay here. …
We stayed 3D2N @ Vince Hotel in Feb 2020. This hotel was new and room was nice (we had a triple room), room size was good. The breakfast was up till 11am which gave us ample time to eat. Selection was not bad too. There were many photo spots in the hotel. Nice decor. The hotel also had a corner where you could try on the traditional Thai costume for free ... costume and all accessories included. The staff at this station were really nice and even refused to accept our tips. The only issue we had was the location of the hotel. As we were all female group, it was inconvenient at night (there’s a stretch to walk back to hotel which was quite quiet and dark). But luckily they had a buggy transport service. But the transport service is only to certain point ... eg : Soi 15 ... so there’s still a stretch which we need to walk. There’s no massage parlour within the hotel. But the buggy was able to drive us to the cluster of massage houses near Soi 15. Overall ... nice hotel ... nice service ... if only the location is better 🤗…
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