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InterContinental Bangkok

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973, Phloen Chit Road Lumphini, Pathum Wan, Bangkok 10330 Thailand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3023)
Room & Suite (1056)
Dining (444)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Bangkok
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#109 of 1,412 hotels in Bangkok
Location
Cleanliness
Service
Value
One of the city's largest hotels, InterContinental Bangkok offers a refreshing take on modern luxury, providing guests with a unique cosmopolitan escape. With a BTS station on its doorstep, the hotel offers convenient travel to the city's major business district, while exciting shopping destinations and dining options are within easy walking distance. For a new level of luxury, experience the bespoke services of our exclusive 37th-floor Club InterContinental, while enjoying breathtaking views.
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Full view
Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Wifi
Paid wifi
Hot tub
Rooftop pool
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Swimup bar
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Minibar
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Centrally Located
Languages Spoken
English, French, Arabic, Chinese and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
492Restaurantswithin 0.5 km
59Attractionswithin 0.5 km
3,910Reviews58Q+A100Room tips
Traveler rating
  • 2,872
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  • 40
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Popular mentions
Worldwide Travel wrote a review 5 Apr
Bangkok, Thailand3,057 contributions473 helpful votes
+1
Based on previous reviews I read, I did not expect InterContinental Bangkok to provide great value but since I never stayed before myself, I wanted to give them a chance at the very least. Unsurprisingly, my stay turned out to be stingy regarding elite benefits relative to other hotel chains and perhaps even worse than expected, and it was a close call as to whether I was going to walk off immediately at the check-in desk but ended up staying one night. This property is most likely a ‘one and done’ for me, I fail to see in what circumstances I would want to return because I could not find a pocket of potential value. This year I wanted to expand my horizons beyond the main hotel chains where I normally stay and IHG is part of what I wanted to explore. After a stellar stay at Kimpton and a so-so stay at Indigo, it was IC’s turn. Upon arrival at the hotel I had a bad surprise: the 100 USD credit from my IHG Luxury Collection package was for the spa only; food and beverage was not allowed. Since I am pregnant this was a no-go. The vast majority of luxury hotels in Bangkok allow the credit to be used on F&B for example Virtuoso rates or Amex FHR so even in normal conditions IC would stand out negatively by limiting the credit to the spa only, and it’s even worse in today’s conditions where many hotels offer big F&B promos and credits often equal to the room rate itself. Making F&B ineligible is entirely IC’s prerogative, but it was another aspect where they turned out to be stingier than the competition and worse than what I expected before staying at IC. When faced with such a situation at check-in where the customer failed to fully understand the terms of a reservation, many hotels in Bangkok bend over backwards to be flexible to accommodate a guest, even more so in covid times when they are hurting for business, but not at IC. They remained firm, there were simply not going to give a F&B credit. They proved to me at check-in that rigidity and following rules is higher in their pecking order of priorities rather than adopting a customer-centric approach. They proposed to cancel the booking and rebook another rate type which was a rip-off so I refused. After 10 minutes of phone calls they proposed another “deal” where my rate was cheaper but I would not get a F&B credit at all. I think they offered me what they were selling on Megatix so it was nothing out of the ordinary; I was tempted in walking out but I thought what they heck we are here already, so I took it. But the bottom line is that I was far from impressed by the entire interaction with staff. I did not receive a suite upgrade which is often the case at IHG hotels, unlike the generous suite upgrades with other loyalty programs especially now during times of low hotel occupancy. The room was technically a one category upgrade to Executive Deluxe but I am not sure the room itself was any different than the entry level room although it was on a high floor with decent views. The Executive benefits included 2 pieces of ironing per stay which got done lightning fast in less than one hour – it was an aspect of our stay which was impressive. Otherwise the room was entirely forgettable, not terrible hardware but not new and modern by any stretch of the imagination and nothing that stood out positively. At the very least for a standard room, 45 square meters is decent for a 5-star hotel and not overly small. To match with the stinginess theme of the hotel, I noticed by walking near the lobby some advertising stating that they use Harnn products in the spa like we had in the room at the IC Koh Samui resort a couple of months ago, however at IC Bangkok did not have Harnn in the room: it was a made in China brand I had never seen before, so unfortunately thumbs down to the hotel in that regard as well. As part of the Platinum Ambassador benefits, guests have the choice between free breakfast or happy hour, however since the rate type I took at check-in included breakfast it meant I would have happy hour by default. I guess one hour of drinks is better than nothing, but most other hotel chains offer at least 2 hours and competitors have a proper lounge with food. At IC it was a drinks menu and cashew nuts. The venue near the lobby was reasonably nice and comfortable. The other Ambassador benefit is the 600 THB credit, but the credit could not be used for in-room dining (as per the normal program rules), which I find to be illogical during covid times. I suspect some IC properties around the world have decided to temporarily allow room service as a sign of goodwill and similarly at IC Bangkok nothing would prevent them from being more flexible but that’s not their cup of tea. The choices at the breakfast were good and in line with a hotel of this caliber, perhaps most comparable to JW Marriott nearby. The covid precautions were not impressive however as most food was self-serve and the hotel did not provide plastic gloves for guests to manipulate tongs unlike what is currently done at some hotels in the city. Location might be the only strength about this hotel in my opinion, smack in the middle of the city. That said, some other hotels are close as well so IC does not have a monopoly for good location. Service before our arrival was good as they reached out to me by e-mail before the stay to ask if I had any special requirements. They sent me a pillow menu but failed to bring the pillows to our room when we arrived so I had to send a reminder. Besides the interaction at check-in, no other aspect stood out for example the service during happy hour and breakfast was good, but nothing remarkably different than at other hotels. Overall for the price I paid, it is clear I get far better value at the vast majority of other hotel chains in Bangkok especially those which have a lounge, in fact even the normally less generous hotel chain Accor gives lounge access to guests Platinum or Diamond in Bangkok, unlike IC. Within IHG I would be more likely to recommend Indigo because at least they have something that stands out positively compared to the competition: small rooms, but the design is unique and original so they fill a special niche even though the elite benefits are non-existent. The best IHG choice in the city is clearly Kimpton in my opinion where I had an impressive stay earlier this year, so even for IHG loyalists I would still not recommend IC – for me the choice would be Kimpton by a mile, it’s not even close.
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Date of stay: April 2021
Value
Location
Service
3 Helpful votes
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Response from IHG Front office, Guest Services / Front Office at InterContinental Bangkok
Responded 1 week ago
Dear WorldWide Travel88, On behalf of the management at InterContinental Bangkok, I appreciate you choosing to stay with us and taking time to give us a review. Whilst I am disappointed and disturbed about the points that you have raised in regards to our rate and entitlement for an IHG Platinum Ambassador. I can only reiterate our regret that our offers are not up to your expectation however I am earnestly hoping that you will understand, as much as we would love to do our very best for our Ambassador Member’s satisfaction, we are at the same time bound by the terms and conditions. In addition our rate offered is very competitive and pricing policies follow the law of supply and demand. Khun Worldwide Travel88, in order to match your personalized needs and the offers we are providing, I would like to be your contact person if you would consider another opportunity for us to redeem ourselves or else if you wish to discuss further, kindly contact me personally at Monrudee.tantidamrongkun@ihg.com I will be more than happy to offer further explanation in details. Thank you very much for your understanding and I look forward to hearing from you. Best Regards, Monrudee Tantidamrongkun Director of Rooms Tel: +66 2 656 0444 ext. 6201 Fax: +66 2 656 0555 Email: Monrudee.tantidamrongkun@ihg.com INTERCONTINENTAL BANGKOK 973 Phloen Chit Road, Bangkok 10330, Thailand Tel: +66 2 656 0444 www.intercontinental.com/icbangkok
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FranckJa wrote a review 2 Apr
Melbourne, Australia1,344 contributions457 helpful votes
Good hotel, Room are fine. Location is fantastic (near all the big malls and very central). I had an issue with plumbing and hot water but they fixed it in no time. Lack of reactivity from staff. Mainly at breakfast.  When you call them, they hardly see you, it looks like they are day dreaming! Not to mention that Breakfast service is very slow.  I asked for hot water with lemon and honey and it took for ever to be served.  My stay at the Intercontinental was in 2020 before Covid Struck
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Date of stay: May 2020
Value
Service
Sleep Quality
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Response from IHG Front office, แผนกบริการทั่วไป / บริการส่วนหน้า at InterContinental Bangkok
Responded 2 weeks ago
Dear Franckja, Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental BANGKOK. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best Regards, Chatephiphat Songpromtip(Mr.) Duty Manager
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Luca F wrote a review Mar 2021
Bophut, Thailand112 contributions14 helpful votes
I stayed in this hotel with my wife and baby during our visit to Bangkok. it was pure luxury my family loved all. The service everywhere in the hotel was remarkably professional. The lobby is very beautiful with marble floors, interior gardens very luxurious and extraordinary the room was big with a double size bed a large desk and the bathroom was marble wall to wall. Very recommend and we will back
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Date of stay: March 2021
Value
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Service
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Response from IHG Front office, แผนกบริการทั่วไป / บริการส่วนหน้า at InterContinental Bangkok
Responded 2 weeks ago
Dear Luca F, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Chatephiphat Songpromtip(Mr.) Duty Manager
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Tom Graham wrote a review Mar 2021
London, United Kingdom5 contributions
Loved the 3 weekends I spent here. Amazing facilities and a great location with a short walk from so many attractions, not to mention the BTS outside. Breakfast buffet also is superb! Thanks, I’ll be back.
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Date of stay: January 2021Trip type: Traveled on business
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Response from IHG Front office, แผนกบริการทั่วไป / บริการส่วนหน้า at InterContinental Bangkok
Responded 3 weeks ago
Dear Captainslow1, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Chatephiphat Songpromtip(Mr.) Duty Manager
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Babe wrote a review Mar 2021
Bangkok, Thailand3,736 contributions160 helpful votes
+1
Enjoy an impressive staycation at Intercontinental Bangkok on Ploenjit road, in the heart of Bangkok city! We stayed in a Corner Suite, a beautifully decorated room with full facilities. An amazing massive bedroom with a separate living room including 2 televisions, a working desk.  The bedroom has a dressing table and a couch with a wardrobe including a safety box, slippers, and bathrobes. The big bathroom has a separate shower room and bathtub with a range of luxurious toiletries.   As a welcome, the hotel served us a cute welcome dessert set and fruits which included green apples, mixed chocolates, and macarons. Free still water and a bucket of ice cubes are always available upon request!   For lunch, we had a great time at Summer Palace. “Summer Palace” Cantonese restaurant in Bangkok located on M Floor, Intercontinental Bangkok Hotel. On weekdays and weekends, they serve an all-you-can-eat dim sum offer, serving over 40 dishes! The dim sum and a la carte menu all were made to order and simply scrumptious.  We sampled:   Siu Mai, steamed prawn dumpling with shrimp roll  Pan-fried bean curd roll with shrimp Steamed Roasted bbq pork bun  Steam prawn dumpling  Baked bbq pork pastries  Barbecue pork with honey  Sweet corn soup with chicken Braise shredded abalone with fish maw soup  Stir-fried Hongkong egg noodles with Barbecue pork For dessert, we had chilled almond curd with fruits  Double boil ginkgo nut in hot syrup The service is excellent!  Always there when you need more tasty eats!   You can visit “Summer palace” for the Dimsum buffet, Monday - Friday 888++thb, Saturday - Sunday 1,150++thb  From 11.30 – 14.30 PM   The restaurant features an elegant setting with lunch served daily.  Ten private dining rooms are available.  Excellent for business lunches!   After we had lunch we walked around the hotel.  We checked out the huge and uber-clean fitness center,  the chillaxing Rooftop Swimming pool surrounded by the trees, and a stunning view of Bangkok.   Corner suite rooms include a Club benefit; all-day premium coffee, tea, juices, High tea & snacks at Balcony lounge on lobby floor from 14.30 – 16.30 pm. You also can enjoy Happy hours with canapes and cocktails from 17.30 – 19.30 pm. The Afternoon tea is divine including many choices of dessert and canapes! For Happy Hour we loved the evening cocktails, try the “Negroni & Old fashioned” Red wine also quality! Shiraz Cabernet from Penfolds. The Balcony lounge staff are charming and always provide unique Thai-style service. After a lovely night's sleep, we had breakfast.  During the Covid-19 situation, in-house guests have to make a reservation to have breakfast. We decided to reserve at 9.00 am serve until 10.30 am Breakfast is served at Espresso, located on M level, has many choices of quality food on the buffet line. Noodles station, Thai food, Sushi station, Bakery and dessert station, Beverage and fresh vegetable and fruit station. They also serve Western Breakfast that you can order a la cart. -          Boiled rice with pork -          Pad Thai Goong; noodles stir fry with tamarind sauce and prawn -          Prawn fried rice -          Egg benedict; serve with a traditional muffin, poached egg, ham with black caviar and top with hollandaise gratin sauce serve along with crispy bacon, hash brown, and roasted tomatoes I recommended “Grill breakfast with mini steak 120 grams, with roasted potatoes, garlic, thymes and mushroom” the beef is tender and tasty. Everything is perfect and delicious! Espresso does very well on their breakfast.      The Intercontinental Bangkok Hotel is 5-Star wonderful and conveniently located,  you can just take a Chidlom BTS Sky train everywhere around Bangkok. The Hotel is close to Shopping Mall Central Chidlom, Central World, Amarin Plaza, Gaysorn Plaza, and you can pay respect at the Erawan Shrine, Trimurti shrine, Lakshmi shrine which is located in Gaysorn Plaza, an up-market shopping mall opposite the Erawan Shrine at the Ratchaprasong junction, an area famous for shrines of Hindu gods and goddesses. They have 7 eleven open 24 hours located on the ground floor at Holiday Inn Bangkok Hotel next to The Intercontinental Bangkok. If you are seeking a luxury getaway but can't travel far, book a room at the Intercontinental and pamper yourself in downtown Bangkok!  
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Date of stay: March 2021Trip type: Traveled as a couple
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Response from IHG Front office, แผนกบริการทั่วไป / บริการส่วนหน้า at InterContinental Bangkok
Responded 11 Mar 2021
Dear BabeJaa, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Chatephiphat Songpromtip(Mr.) Duty Manager
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PRICE RANGE
US$176 - US$242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental bangkok hotel bangkok, bangkok intercontinental
LOCATION
ThailandBangkokPloenchit / Lumphini / Pathum Wan / Downtown Bangkok
NUMBER OF ROOMS
381
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Frequently Asked Questions about InterContinental Bangkok
Which popular attractions are close to InterContinental Bangkok?
Nearby attractions include Peninsula Tailors Bangkok (0.4 km), Red Sky Bar (0.5 km), and Mango Mojito Shoes (0.1 km).
What are some of the property amenities at InterContinental Bangkok?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Bangkok?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Bangkok?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at InterContinental Bangkok?
Yes, parking is available to guests.
What are some restaurants close to InterContinental Bangkok?
Conveniently located restaurants include Flavors, The One by Renaissance, and R Bar.
Are there opportunities to exercise at InterContinental Bangkok?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does InterContinental Bangkok have an airport shuttle?
Yes, InterContinental Bangkok offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is InterContinental Bangkok located near the city center?
Yes, it is 0.7 km away from the centre of Bangkok.
Are any cleaning services offered at InterContinental Bangkok?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Bangkok offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.