We had been to Park Hyatt for staycation. Every staffs we encountered were very very friendly and helpful. From doorman to maid to front office to room service to staffs at restaurent made us feel welcomed and being take care of, but not too much to feel uncomfortable. Especially K.Juice who kindly assited all of our needs (The group of 2 elderly 2 adults 3 little children surely had many needs😅). The bed was very comfortable and amentities are very high quality. They provided kid amentities too. Breakfast had wide variety of food with good quality and tasty. Don't forget to book for afternoon tea, the food was nice and unique, the embient was so so comfy, with live music. My mom who was shopping at The central embassy(same building) came to join us instantly when I told her there is live music. She loved it. As we cannot travel abroad due to Covid-19, we did a lot of staycations including Mandarin Oriental Bangkok and The Okura prestige Hotel, I can tell you Park Hyatt is second to none. Surely we will revisit again. …
I stayed at Park Hyatt for one night as a treat post ASQ, and I can't recommend it enough. The rooftop bar and restaurant offer spectacular views, and delicious food/drinks. The rooms have killer views as well, and are very modern and well appointed. I especially loved the bathtub (which also had skyline views). The infinity pool is calm and peaceful, a rarity in Bangkok where hotel pool are usually overrun by noisy children. I wish I had booked myself a few extra nights at Park Hyatt. Can't wait to return return my parents in November.
I would like to nominate Penthouse Bar + Grill and concierge team. Initially, Khun Tangkwa booked our reservation with her soft and polite tone of voice. Upon arrival, I was really impressed with Khun Dolphin who had kindly recommended delectable dishes and beverages at Penthouse. Khun Dolphin had positive energy to go beyond our expectation such as offering to take a photo, etc. Khun Tree excellently enhanced our luncheon experience from his genuine service and beautiful smile. I was appreciated that Khun Poppy had made East of eden and Amphawa for us. Amphawa had already become our favorite drink at Park Hyatt. Khun Bas also delivered his active services. He was working diligently. The concierge team, especially bellman and porter at 4 PM on 5 April 2021 actively realized our unspoken need by calling us as soon as they saw our driver arrived in the front of hotel. Please pass my comments to encourage them. :)))) Thank you very much for great experience at Park Hyatt.…
Except for the fact that I am not a big fan of the standard suites at Park Hyatt Bangkok, otherwise this hotel has been growing on me recently with significant improvements in service since it opened and fixing a few hardware problems that existed early on. This time I stayed in the Diplomat Suite which I had not tried before. The Diplomat Suites are more spacious (listed at 115-122 sqm) than the standard suites and I noticed marginally higher quality hardware for example the Denon surround system sound system and speakers / subwoofer from Bowers & Wilkins. There was a small dining area with a sink and a full-size fridge and freezer, and the half bathroom near the entrance was convenient. That half bathroom is something missing from the standard suites, unlike other hotels of this level for example at St.Regis. I would also note that the toilet in the main bathroom was a Toto washlet, but not in the half bathroom, which is different from Waldorf Astoria where the Astoria Suite has two Toto washlets. The rest of the Diplomat Suite was fairly similar to standard suites, the main bathroom has always been a strong point of Park Hyatt, and I like the soft colors and design in the room generally speaking. The weakness is that some of the hardware is lower quality than other comparable options for example St.Regis and Waldorf Astoria as mentioned above, and also the newly opened Sindhorn Kempinski. Another issue is that because of the shape of the building, the hallway on the other side of our room was not very far so we felt visually exposed, making it necessary to pull the blinds down in the main bathroom. For the rest of the suite the sheers were sufficient for privacy during day light hours. In terms of size while 115-122 sqm is nothing to sneeze at, the Astoria Suite at WA is 140 sqm and the Grand Exec Suite at Sindhorn Kempinski is 145 sqm, both of which I have been upgraded to in the past from much lower categories of rooms so much more generous upgrades from other hotel chains than what I received at Park Hyatt as Globalist tier guest, hence the difficulty of Park Hyatt being competitive at this price point. Coincidentally, for exactly the same price I stayed at the ultra-luxury Capella hotel earlier this month and upgraded to the Verandah room with an outdoor plunge pool with river views which is another tough competitor for PH. At every stay at Park Hyatt I notice that service is increasingly better each time. For this stay they proactively called me at 10am to inform me that our room was ready and that we could come over. Once we stepped out of the taxi the bellman asked in what name the reservation was and he obviously communicated with staff upstairs on the lobby floor who welcomed us back and greeted us by name as soon as we got off the elevator. The check-in was very quick without needless formalities since they already had our ID and credit card on file so we were accompanied to our room immediately. During the stay they checked by e-mail to make sure everything was going well and quickly responded to all miscellaneous requests I had including printing documents and bringing to our room. In addition I always appreciate that this hotel can take care of various errands, they did in the past and once again for this stay I had a package to send by DHL and they took care of it themselves rather than me having to spin my wheels. Allowing in-room dining for the breakfast was a great improvement from before (I am not sure if it’s temporary due to covid only) and not a service provided by all luxury hotels at this point in time. One morning when they brought the fruit plate I commented that I was glad to have passion fruits, and they brought me several extra a few minutes later which was a nice touch. Breakfast was an extensive a la carte menu which included several upscale dishes such as blue crab eggs benedicts, an excellent quinoa salad with pomegranate, etc. In the past breakfast has never been a weakness at Park Hyatt but it’s now gone up to top 5 in the city in my opinion, better than many other luxury hotels. We also ordered room service a few times as we had 100 USD credit because of the booking with Hyatt Prive, but the hotel converted the credit to 2500 THB while almost all competitors use 3000 THB instead. Not a big deal in the grand scheme of things, but the 20% haircut on the current exchange rate of 31.0 seems a bit excessive. Overall we had a great stay with very little to complain about: excellent service, spacious suite upgrade, one of the better breakfasts, plus the fact that we could enjoy it from the comfort of our room rather than go to the restaurant. At the moment in Bangkok many hotels are quite full on weekends and breakfast tends to be more chaotic at cheaper 5-star hotels such as Peninsula, Kimpton, or JW Marriott which is why I wanted to move up in the price range for this weekend stay and avoid crowds. I guess someone could argue that I cannot have the cake and eat it too: I cannot benefit from a very good price and enjoy a quiet hotel during weekends at the same time. I must acknowledge the fact that PH is perhaps discounting rooms less aggressively in the current covid conditions compared to some other hotels and it had positives: a quieter experience all around. I will continue to return to PH in the future due to the ideal location and the other strong points mentioned in my review, but for a similar price tag there are a handful of other luxury hotels which offer a better product based on what I value most, either for standard suites or for premium suites.…
I have been to Penthouse Bar + Grill at Park Hyatt Bangkok last month. After I paid my bill, the staff told me that they could not print a Tax Invoice due to the system and will send it to me later. Unfortunately, it has more than 38 days with 3 times calling to follow my tax invoice. I still not receive my tax invoice from A five stars hotel. Terrible service and horrible perspective for the customer to ask staffs for what they have promised and forgot to send.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing