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Good central location at a reasonable rate as Kampala can be quite expensive. Staff need to improve their customer service and breakfast needs vast improvement. The choice of breakfast items, including hot and cold drinks was very poor. THe rooms are nice though and are...More
I stayed at the HBT Russel hotel in December 2017 and again in January 2018. I am impressed with the hotel's excellent customer service, attention to detail, fantatic artworks, delicious meals and very comfortable rooms. The hotel is centrally located and this makes for easy...More
Thank Niyi A
Response from Joszef S, other at HBT Russel HotelResponded January 23, 2018
Dear Mr. Niyi,
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again.
I liked the location, competitive price, and the new elevator. Breakfast was marginal, but adequate. Room was nice--until the A/C broke and room became so stuffy I could not sleep. One staff at the front desk was stone-faced, seeming not understanding why A/C was important....More
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Our trip did not start well, we had asked the hotel to arrange transport from Entebbe airport to the hotel in Kampala , about 40 km, in the early hours of the morning. There was nobody at the airport to meet and transfer us.
Within two hours of being in this hotel I am certain this will be the one and only night I will be spending here.
1) The lock on the door doesnt properly work and I am being asked to trust the word of the hotel...More
Thank Patricia N
Response from Davidahbthotel, Operations Manager at HBT Russel HotelResponded August 9, 2017
I do appreciate this kind of feed back and definitely this shows there is a gap that needs to be closed in terms of service delivery, Am glad you gave me time and we talked which was very helpful and to that effect...More