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1 Mallet Drive, Victoria Falls Zimbabwe
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Traveler (3529)
Dining (266)
Room & Suite (123)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#13 of 26 hotels in Victoria Falls
Location
Cleanliness
Service
Value
Travelers' Choice
EDWARDIAN STYLE HOTEL Established in 1904, The Victoria Falls Hotel overlooks the magnificent Batoka Gorge with the Victoria Falls only a 10 minute walk away through the hotel’s path, 22km from Victoria Falls Airport. FACILITIES – This gracious Edwardian – style hotel is set in lush gardens, with three restaurants, a swimming pool, spa, hair salon, gym, mini golf (putt putt), in addition assortment of local art throughout the hotel grounds. The hotel epitomises the romance of grand travel with total relaxation. The highlight is traditional High Tea on the terrace and dinner at Jungle Junction offering a view of the Victoria Falls Bridge and Batoka Gorge, displaying the spectacular African show at night. ACCOMMODATION - The 161 en-suite bedrooms and suites are fully air conditioned, with telephones, complimentary Wi-Fi and satellite television.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Poolside bar
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Sun terrace
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Luxury
Languages Spoken
English
3343Reviews53Q+A100Room tips
Traveler rating
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Jim T wrote a review 1 Dec
4 contributions
This beautiful lady represents how life was back in the day and has brought it forward to exude sheer excellence. The staff go out of their way to be gracious, kind and provide a service that is par excellence. Well done!
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Date of stay: November 2022
Rooms
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Room Tip: A brilliant place to stay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Julie R wrote a review Nov 2022
Marlborough, CT68 contributions37 helpful votes
The Victoria Falls Hotel is a great base for operations, and there’s plenty to do in the area. We took a sunset cruise, went bungee jumping, went up in an ultralight, took the rhino walk, and an elephant experience, all in the span of two days and three nights. I did not anticipate that moving from Zim to Zam would take quite as much paperwork, but no big deal. The view from the hotel to the Falls is obviously spectacular, and I also enjoyed my time sitting at the pool. Our room was small and not especially impressive, though, and the food was hit or miss. My biggest objection to my stay there was that there was a table clearly being overserved alcohol at dinner. The offensive and slurring language coming from that table prompted us to quietly leave the outdoor dining and bring our food to our room. Then, in the middle of the night, a drunk man began banging on our door, insisting on being let in (even after we told him he had the wrong room).. There was no peep hole in the door to see who was out there, and the front desk couldn’t immediately be reached. We truly feared for our safety! While the front desk staff politely expressed their regrets when we described this harrowing experience the next morning at check out, it marred my memory of the Hotel, which was already more “okay” than “great.”
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Girija199 wrote a review Nov 2022
Nairobi, Kenya45 contributions19 helpful votes
The building and the grounds are absolutely beautiful. The rooms are very comfortable with the old world charm. I didn’t try their fine dining restaurant because of their dress code which needed one to wear a collared shirt and dress shoes; I was on a holiday and had only casual attire and sneakers! The food was delicious at Stanley’s Terrace, which offers an a la carte menu. The hotel is very close to the Falls and the curio shops. The only negative point that I want to make is that their wifi is very bad in the room, it was good in the restaurants and the reception areas. This aspect apart, I thoroughly enjoyed my stay at this beautiful hotel.
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Date of stay: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kobieb2016 wrote a review Oct 2022
Pretoria2 contributions
Excellent in all areas with friendly staff , great service , fantastic food and maintaining the old colonial history and traditions. Although the hotel was full the service from reception and the activity desks was also very helpful.
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Review collected in partnership with this hotel
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jpgray1022 wrote a review Oct 2022
London, United Kingdom2 contributions
Set in splendid grounds and soak up the panorama of the Victoria Falls mists over the trees while lunching, having afternoon tea or that refreshing G&T on the terrace. Impeccably presented and retaining huge chunks of history. Staff professional and friendly but with occasional minor confusions. Will be back!
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Review collected in partnership with this hotel
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Judith Zinyoro, Guest Services / Front Office at The Victoria Falls Hotel
Responded 26 Oct 2022
We appreciate your comments regarding your stay at The Victoria Falls Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SA Traveller wrote a review Oct 2022
Durban, South Africa1 contribution
+1
This hotel is not even worth a 2 star rating. Our room was tiny and in poor condition. Half the bathroom doorway was blocked by a TV stand. Bath tub stained badly. We were too afraid to even soak in it. Mildew along the tub edges. Thick dust in areas. Tea served at the restaurant without milk or sugar 3 days in a row. Dirty tea cups rinsed and left in our room on more than 1 occasion. The main lounge is in a shocking condition. Sofas are dirty and in a state of disrepair. Photos and complaint sent to the hotel chain and told to expect a call from management. Weks have passed and still no call/ email/response received.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Judith Zinyoro, Guest Services / Front Office at The Victoria Falls Hotel
Responded 26 Oct 2022
Thank you for taking the time to tell us about your stay at The Victoria Falls Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Victoria Falls Hotel, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Graeme A wrote a review Oct 2022
Sydney, Australia31 contributions10 helpful votes
What a fantastic experience. The Hotel is "old style" British type accommodation. The grounds were in immaculate conditions and the views of the Zambezi River and Bridge were spectacular. Added to that, animals walking around the grounds. Our room was neat, clean and spacious. The staff were exceptional. Constance at Reception and Precious in the Veranda Restaurant/Bar were lovely and made you feel extremely welcome and relaxed. A wonderful experience.
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Date of stay: September 2022
Location
Cleanliness
Service
Room Tip: Great hotel to stay at. Walking distance to shops and Victoria Falls.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Judith Zinyoro, Guest Services / Front Office at The Victoria Falls Hotel
Responded 26 Oct 2022
We appreciate your comments regarding your stay at The Victoria Falls Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adventurer546537 wrote a review Oct 2022
6 contributions
A little piece of heaven. Breathtakingly beautiful in every way. The grounds and rooms are immaculate..to wake up to wildlife..and fall asleep in the comfortable haven of the most luxurious bed I've ever slept in is pure bilss !!! To cross the threshold of this professionally run luxury hotel is a privilege. Thank you to all involved for your dedication. You make this special piece of Zimbabwe, a destination to be cherished.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Judith Zinyoro, Guest Services / Front Office at The Victoria Falls Hotel
Responded 26 Oct 2022
We appreciate your comments regarding your stay at The Victoria Falls Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gary U wrote a review Oct 2022
1 contribution
+1
My wife and I love afternoon tea . We have been to many of the best, highest rated places for afternoon tea in the world. We rate this as being up there with the best. The grounds are stunning, and the view of the Victoria fall bridge is to die for. The tableS overlook the immaculate gardens. The cakes were not just good, they were superb. The local Zimbabwean tea was very good. The scones were freshly baked and well above my expectations. All this for $15 each (and they refilled the tea) Not to be missed if you visit Victoria falls The don’t advertise, so you have to book yourself or get just your reception to book it if you are not staying a the Victoria Falls hotel.
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Date of stay: October 2022
Value
Location
Service
Room Tip: We just went for the afternoon tea
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Judith Zinyoro, Guest Services / Front Office at The Victoria Falls Hotel
Responded 26 Oct 2022
We appreciate your comments regarding your stay at The Victoria Falls Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rich30350 wrote a review Oct 2022
Sandy Springs, Georgia629 contributions238 helpful votes
This is a beautiful old hotel. The place Is beautiful if the old style hotel is your thing. The rooms are very nice and updated….I would think they have recently renovated our wing. The property is beautiful. Here is why it’s not a 5 star…the service is very lacking: the pool service was very bad…1 lady to serve everyone at the pool. We had to beg and beg to get service. The food at the restaurants was also just so so. Would I come back? Probably not but I did enjoy my stay.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Judith Zinyoro, Guest Services / Front Office at The Victoria Falls Hotel
Responded 26 Oct 2022
Thank you for taking the time to tell us about your stay at The Victoria Falls Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Victoria Falls Hotel, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$463 - US$803 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
victoria falls hotel
LOCATION
ZimbabweMatabeleland North ProvinceVictoria Falls
NUMBER OF ROOMS
161
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THE VICTORIA FALLS HOTEL - UPDATED 2022 Reviews & Price Comparison (Zimbabwe) - Tripadvisor

Frequently Asked Questions about The Victoria Falls Hotel
Which popular attractions are close to The Victoria Falls Hotel?
Nearby attractions include Tami Walker Gallery (0.5 km), The Big Tree (0.3 km), and The Honeyguide Victoria Falls (0.5 km).
What are some of the property amenities at The Victoria Falls Hotel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at The Victoria Falls Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Victoria Falls Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Victoria Falls Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Victoria Falls Hotel?
Conveniently located restaurants include Wild Horizons Lookout Cafe, Livingstone Room at Victoria Falls Hotel, and Stanley's Terrace.
Are there opportunities to exercise at The Victoria Falls Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Victoria Falls Hotel have an airport shuttle?
Yes, The Victoria Falls Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Victoria Falls Hotel have airport transportation?
Yes, The Victoria Falls Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Victoria Falls Hotel located near the city center?
Yes, it is 0.8 km away from the centre of Victoria Falls.
Are any cleaning services offered at The Victoria Falls Hotel?
Yes, dry cleaning and laundry service are offered to guests.