This beautiful lady represents how life was back in the day and has brought it forward to exude sheer excellence. The staff go out of their way to be gracious, kind and provide a service that is par excellence. Well done!
The Victoria Falls Hotel is a great base for operations, and there’s plenty to do in the area. We took a sunset cruise, went bungee jumping, went up in an ultralight, took the rhino walk, and an elephant experience, all in the span of two days and three nights. I did not anticipate that moving from Zim to Zam would take quite as much paperwork, but no big deal. The view from the hotel to the Falls is obviously spectacular, and I also enjoyed my time sitting at the pool. Our room was small and not especially impressive, though, and the food was hit or miss. My biggest objection to my stay there was that there was a table clearly being overserved alcohol at dinner. The offensive and slurring language coming from that table prompted us to quietly leave the outdoor dining and bring our food to our room. Then, in the middle of the night, a drunk man began banging on our door, insisting on being let in (even after we told him he had the wrong room).. There was no peep hole in the door to see who was out there, and the front desk couldn’t immediately be reached. We truly feared for our safety! While the front desk staff politely expressed their regrets when we described this harrowing experience the next morning at check out, it marred my memory of the Hotel, which was already more “okay” than “great.”…
The building and the grounds are absolutely beautiful. The rooms are very comfortable with the old world charm. I didn’t try their fine dining restaurant because of their dress code which needed one to wear a collared shirt and dress shoes; I was on a holiday and had only casual attire and sneakers! The food was delicious at Stanley’s Terrace, which offers an a la carte menu. The hotel is very close to the Falls and the curio shops. The only negative point that I want to make is that their wifi is very bad in the room, it was good in the restaurants and the reception areas. This aspect apart, I thoroughly enjoyed my stay at this beautiful hotel.
Excellent in all areas with friendly staff , great service , fantastic food and maintaining the old colonial history and traditions. Although the hotel was full the service from reception and the activity desks was also very helpful.
Set in splendid grounds and soak up the panorama of the Victoria Falls mists over the trees while lunching, having afternoon tea or that refreshing G&T on the terrace. Impeccably presented and retaining huge chunks of history. Staff professional and friendly but with occasional minor confusions. Will be back!
This hotel is not even worth a 2 star rating. Our room was tiny and in poor condition. Half the bathroom doorway was blocked by a TV stand. Bath tub stained badly. We were too afraid to even soak in it. Mildew along the tub edges. Thick dust in areas. Tea served at the restaurant without milk or sugar 3 days in a row. Dirty tea cups rinsed and left in our room on more than 1 occasion. The main lounge is in a shocking condition. Sofas are dirty and in a state of disrepair. Photos and complaint sent to the hotel chain and told to expect a call from management. Weks have passed and still no call/ email/response received.
What a fantastic experience. The Hotel is "old style" British type accommodation. The grounds were in immaculate conditions and the views of the Zambezi River and Bridge were spectacular. Added to that, animals walking around the grounds. Our room was neat, clean and spacious. The staff were exceptional. Constance at Reception and Precious in the Veranda Restaurant/Bar were lovely and made you feel extremely welcome and relaxed. A wonderful experience.
A little piece of heaven. Breathtakingly beautiful in every way. The grounds and rooms are immaculate..to wake up to wildlife..and fall asleep in the comfortable haven of the most luxurious bed I've ever slept in is pure bilss !!! To cross the threshold of this professionally run luxury hotel is a privilege. Thank you to all involved for your dedication. You make this special piece of Zimbabwe, a destination to be cherished.
My wife and I love afternoon tea . We have been to many of the best, highest rated places for afternoon tea in the world. We rate this as being up there with the best. The grounds are stunning, and the view of the Victoria fall bridge is to die for. The tableS overlook the immaculate gardens. The cakes were not just good, they were superb. The local Zimbabwean tea was very good. The scones were freshly baked and well above my expectations. All this for $15 each (and they refilled the tea) Not to be missed if you visit Victoria falls The don’t advertise, so you have to book yourself or get just your reception to book it if you are not staying a the Victoria Falls hotel.
This is a beautiful old hotel. The place Is beautiful if the old style hotel is your thing. The rooms are very nice and updated….I would think they have recently renovated our wing. The property is beautiful. Here is why it’s not a 5 star…the service is very lacking: the pool service was very bad…1 lady to serve everyone at the pool. We had to beg and beg to get service. The food at the restaurants was also just so so. Would I come back? Probably not but I did enjoy my stay.