We stayed here while visiting some colleges in the area. Super convient to the Metro. Uber was quick to both Georgetown University and U of Maryland. Lobby was under construciton, but the Crew was super nice and considerate when people were in the lobby. We had a newly renovated King Suite. The room was great. Would stay here again.
I have visited this hotel in the past .its a OK but lo behold i just happen to be in the area again visting and stoppd by to use the lobby restroom and i was denied acess.A hotel is "public" and it should never ever deny anyone access at anytime .I am bringing this issue to the DC government office to get some clarification on this.would also notify the BBB .
I have yet to hear back from hotel staff 2 weeks after sending an email (e-mail was sent to Nicole Freeman and Alex Jurado). I am now sharing my e-mail through this medium so that everyone is aware of how unprofessional/unsafe of an experience I had at this hotel: Good afternoon, This past weekend I booked (2) rooms for a stay from November 4th till today's date of November 7th. I'm writing to inform you both of the extreme level of unprofessionalism I was met with on Saturday morning by your employee, Eric, who I'll be writing a public review about. The check-in process ran smoothly; we were helped by Mia. Mia handed us two envelopes with keys for room numbers 614 and 616. We went upstairs, dropped off most of our stuff in 614, went into room 616 and dropped off only a hairbrush and a few beers in the fridge (thank god these were the only items we left in the room because of what transpired later in the day). We arrived back at the hotel after a great night out around 2am. When we went upstairs, we heard voices coming from room 616. None of us were in the room, so we knew that someone else, a stranger, was in the room we had a few items in, and a room that was previously assigned to us. We went downstairs to talk to Eric, who was incredibly rude from the start of the conversation. Instead of simply apologizing, Eric proceeded to argue with me, and showed me the computer telling me that 616 could not have been registered to me because the computer isn't showing that. I re-explained the check-in process to Jose, explained that we were given a key to room 616 (I also showed him the envelope that was given to us which shows the room number being 616). After an incredibly unprofessional back-and-forth with Eric, where he refused to contact the current people in 616, I went upstairs with two of my friends to knock on the door of room 616 in hopes to get our belongings back. The two women who answered the door were just as shocked as we were to learn that the room was previously registered to us. One of them explained that they did see a hairbrush, and did feel like someone was previously in the room, but that they didn't say anything because they simply thought the cleaning crew just didn't toss the hairbrush, and because everything else was clean, they didn't give it much thought. They were extremely apologetic and called downstairs to speak with Eric to verify (because apparently we, as guests, have to prove our statements to be factual) that they did in fact see a hairbrush and a few other belongings of ours when going into the room. I was downstairs at the time Jose received this phone call. Eric's response to this call was to blame the two women for not telling the front desk and for staying in the room despite seeing someone else's belongings, which I think we can all agree is not AT ALL how this should have been handled. Eric then proceeded to try and have me agree with him that these two women should have never stayed in the room and that they should have reported the fact that someone else's belongings were in the room; I disagree, for many reasons. It's not our job as guests to make sure we're given the right keys, to the right room, and it is certainly not our job to ensure that the registration process was done correctly. The many issues, separate from the unprofessionalism and aggressive tonality Eric took with me, is that your front check-in desk gave us a key to room 616, but never actually registered the room under my name. What would've happened if we had valuables in the room and those guests took it? Can we also discuss the SAFETY ISSUES concerned with guests having to knock on someone's door at 2am to discuss all of the above? How badly that could have turned out? We were ultimately given a key for room 612. Eric NEVER apologized for 1) his attitude and 2) for the fact that this was very clearly an issue caused by your staff, not us. We were given a key and sent on our way. I stay at the Marriott often, but will NEVER be staying at this location again. I fully expect some level of refund for our hotel stay. This issue is not a minor one, and Eric's attitude was completely unnecessary and unprofessional. I'm blown away by it all and will make sure I spread the word about it. I look forward to hearing back from you.…
The Hotel is clean, beautifully decorated and our room was so comfortable. The bed was amazing after a long day of walking tours. Moe the bartender made me a scrumptious Espresso Martini. The staff is incredibly helpful, friendly and we felt so safe. We’ll be back ❤️
I will never stay at this property again. I have stayed at least six times at this property and it has gone down hill. The were deceitful on my checkin and did not give me the room I had booked. The room I got smelled like a dumpster.
Stayed here so we could attend Elton John concert. Website says they have valet parking. Upon arrival we were informed that garage was full and we were on our own to find a parking spot. Very frustrating. So don’t stay here if you are driving in and attending an event at Nationals Park.
Staid there twice in a few months. Very good place. Staff needs better attitude. When Chme long inn asked for the restroom and lady was rude even when told we were guests. She remained harsh during the three night stay. In general they’re fine but always one person can mess the work of all others. Place is well located, hotel is clean and price is high but within range.
If you're looking for something extraordinary this isn't it. If you're looking for safe, clean, and close, then you found what you are looking for. Place is super close to Nationals park, and right around the corner from a convenient subway entrance. Gym is very small but has the basic equipment that you'd expect. Pool was closed due to covid. Room wasn't huge but it was big enough for what we were doing. Bed was comfortable. Room and common areas were clean. There was a room service sign that I scanned and was apparently unavailable. I don't know why there is a sign up if it's not available. The couch in the room had a strange concave back to it and was one of the least comfortable couches I've ever sat on.
This is a nice hotel & conveniently located for baseball games but parking is a nightmare. Their garage was full so only parking was street meters. It is only free from midnight to 7 am. The parking cost us almost as much as room! Be advised if you need parking and stay at this hotel.
Location fantastic for time in DC if you are going to a baseball game or to a Parade at 8th and I. Close to Metro and walking distance to Starbucks (inside Supermarket). Close to Navy Yard also. Friendly staff, clean rooms.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.Claim Your Listing