citizenM Washington DC Capitol
550 School St SW, Washington DC, DC 20024
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#97 of 153 hotels in Washington DC
Location
Cleanliness
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Value
Travelers' Choice
Welcome to citizenM Washington DC, home of affordable luxury, smart tech, and beds big enough to host the DC Jazz Festival. We are 10 minutes from the famous Capitol Building and the Southwest Waterfront. Our superhero app means contactless stays for all. Download it to control everything from the check-in to the lights at the swipe of your smartphone (free welcome drink is included for all app bookings). In the hotel, enjoy the signature citizenM living room with colourful Vitra furniture, art, books and a 24/7 canteenM kitchen for snacks, coffee, hot meals and cool cocktails. Upstairs, all bedrooms are not just world-class clean and disinfected after every stay - they also have the world's best beds, rain showers, and smart TVs with free movies. Control the entire room - from lights to TV - via the app or the bedside MoodPad tablet. Visit the sensational 12th floor cloudM rooftop bar for a craft cocktail menu, indoor and outdoor lounges, and a beautiful view of The Capitol. Our hot & cold breakfast buffet comes with unique local treats, familiar favorites, and healthy options for everyone — including vegans and vegetarians. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more. Unlimited barista-made coffee, lovely tea, and hot chocolate are free all day long with every buffet breakfast purchase.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Kids stay free
Business Center with Internet Access
Meeting rooms
24-hour security
Non-smoking hotel
Street parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Photo copier / fax In business center
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL STYLE
Mid-range
Languages Spoken
English
Location
95Great for walkers
Grade: 95 out of 100
33Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
Contact
550 School St SW, Washington DC, DC 20024
Getting there
L'Enfant PlazaWashington DC Metro5 min
Federal Center SWWashington DC Metro5 min
400Reviews5Q+A25Room tips
Reviews
Traveler rating
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First of all I had high hopes for this hotel & sadly had the worst experience ever. I had a dirty first room bed was filled with hair dandruff so they moved us to another room. 2nd room bed is full of hair, staff didn’t do anything to resolve the problem but say I’ll give you free breakfast I’m which they didn’t add us that? Then I asked for a refund since we did do a late check out (fee was $79) the manager told me on the phone that they should of waived that & done it for free but why didn’t they? He said the best he can do was refund me $71 like are you kidding me? After to rooms being dirty and I can’t even get a full refund for the late checkout? Is obnoxious. This hotel deserves a 0/5. Should have came to the reviews instead of just looking at the stars. Crazy how I’m not the first person this happens too and they still don’t do anything to resolve this continuous problem. Do better! …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: They need to be respectful and resolve any issues customers have and change their bedsheets!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
5-star Experience, great breakfast choices. The rooms we are relaxing and calming. the elevator was major tricky part to operate that was not explained at checkout but overall amazing experience and will use this hotel chain if in those cities available again.
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Affordable weekend getaway that is walking distance from most monuments and museums. No need to Uber or purchase trolley tours. Rooms were small, but very comfortable with an XL king bed. Breakfast was great and it did not break the bank. I would book again with CitizenM!
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I’m pretty highly disappointed with this hotel. I’ll start with the good: the breakfast. It was good. Just okay but it was AYCE so that made up for it being just okay. The bad: no one told us the rooms and bathrooms were created for small people, and designed like an airplane pod. It was tiny. I booked an accessible room and this was not accessible. We called down to the front desk to ask why it wasn’t accessible, and our phone wasn’t working. They couldn’t hear me but I could hear them so they sent someone up. It turned out to be the manager, so I asked him for an accessible room like I had booked. He literally looked me up and down and asked what disability I have. That’s super illegal to even ask, let alone being a hotel manager and asking that. For the record, I’m disabled, hence why I ordered the accessible room. After that was settled, we got put in a room that was much larger and actually accessible. But to be honest I’m still very hung up on the manager asking what disability I have. For the record, no one can ask you that legally, especially in a professional space. I highly recommend that manager be spoken to and understand why him asking that was not okay. I will never stay at a CitizenM hotel again for that, and also for the small rooms that are literally pods. It’s not worth the money AT ALL. …
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Date of stay: February 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Manager is very unprofessional and rooms are for one person.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nansha Hotel Manager, Other at citizenM Washington DC Capitol
Responded 5 days ago
Hello 19223UFannief, Your feedback gives us an opportunity to learn more about our guests and how we can make them happier in the future so we truly appreciate the time you took to do it. We have decided to focus on functionality in our rooms where we promise to deliver on some of the most important features like consistently hot showers, your own personal streaming TV options, XL king size beds, and oversized windows for city gazing. We are sorry to hear that you were not able to have an accessible rooms, we always try our best to ensure that all of needs of our guests are met, but this seems not to be the case. We would like to investigate your situation more and get to the bottom of it, please contact the management team at washingtoncateam@citizenm.com Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The bed had hair all over it upon arrival. When we got back to the hotel at night the iPad wasnt working so we could not turn the tv or operate anything in the room. The staff was rude and when I spoke up for myself we were asked to leave in the middle of the night. It was a scary and terrible experience.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hazem Khammash, Other at citizenM Washington DC Capitol
Responded 3 days ago
Good Morning! We are so sorry to hear that you did not enjoy your stay. When we welcome citizens of the world to our hotel we want them to feel at home away from home and unfortunately we did not deliver on this end. In the process of our Ambassadors assisting you with your iPad issue you were egregiously disrespectful to the staff and we have a zero tolerance policy for persons doing so.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Nice stay at this hotel. Perfect for 1 person or a couple. Very close to the National Mall, the Enfant metro station (a few mins) away. The hotel is on a quiet street. I have stayed at 2 other CitizenMs and the experience is the same as the other ones. Great lobbies, helpful staff, good coffees, and rooms were all identical. Everything in the room is controlled by an iPad that is provided or a few light switches. The rooftop bar/patio is nice and has a nice view of the Capitol. Check in should be assisted by staff each time rather than be invited to use a terminal to check in. When you are arriving to check in, most people just want to go to their rooms, and it is not that fun to be check in in yourself - even if there is a staff member around. This is my third visit to a CitizenM and the 2nd time this has occurred. Room needs a real fridge, not just a cabinet that keeps a certain temperature.…
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Date of stay: March 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dominika P, Guest Services / Front Office at citizenM Washington DC Capitol
Responded 5 days ago
Hi PaK90, Thank you so much for choosing us and for taking time to share your thoughts from your stay - it is always valuable for us to read how our guests found it and reflect on what we can impact. From your review I can see that you’ve had a lovely time with us and a positive experience all around, however it sounds like the check-in was not to your taste! We use our check-in kiosks to eliminate long queues after already tedious travels and giving our guests control on the room choice, adding any extras such as late check out or breakfast or changing their details. We only require your last name or your reference number to retrieve your reservation and within under 1 minute you should be on your way up to your room. While our check in is fully automated, one of our Ambassadors is always available to welcome the guests and give them a hand if needed. Perhaps next time round, you can also download citizenM app ahead of your arrival and check in with your phone within seconds. I hope it's not too long till we welcome you again, somewhere around the world... Wishing you safe and happy travels in the meantime, Dominika
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked a spontaneous trip to DC to check out museums and historical places. Nice location. Walking distance of all things. 20 minutes at minimum. Was not a fan of bar food. Very limited menu. Cute bar area for drinks. Very nice chic room. Nice views.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nansha Hotel Manager, Other at citizenM Washington DC Capitol
Responded 1 week ago
Hello bturner721, Thank you for taking the time to review your recent stay. We are sorry to hear about that you did not like the options of food in our canteen, we will pass the feedback to our F&B manager. Your feedback is much appreciated as we positively look to improve and refine our product and our service. Safe Travels, CitenM Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Down fall to modern is small! Smallest hotel room I have ever stayed in. Bathroom lacks separation from main room. Both room not private enough for two people. Would recommend for one person staying in room. Hotel was clean.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dominika P, Guest Services / Front Office at citizenM Washington DC Capitol
Responded 1 week ago
Hello thorn9119, Thank you for offering your feedback. I am pleased to hear that you found the hotel clean - we will pass your comments to our Housekeeping team! However, I am sorry to hear you found our room too small. On our website we aim to be clear about our concept and our bedrooms through storytelling, photos and reviews from other travelers. We designed our hotel for 'mobile citizens', contemporary travelers that want to travel the world but still feel at home. At home you are mostly spending time in your tv room, living room, or kitchen. So we designed our lobby space to be like oversized living areas where you can work, relax, and socialize - when our travelers are not out and about exploring the city. Therefore the emphasis on the bedroom is mainly for sleep, and the importance being the huge comfy bed and the rain shower. We understand that our rooms may not be to everyone's taste, however we appreciate you giving us a try. Wishing you safe travels ahead, Dominika
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our original accommodations didn't work out and we booked this hotel at the last minute. We really lucked out! Yes, the rooms are small but so well designed and very comfortable for 2 (my 10 year old daughter and I). We loved the large window with double shades, enormous king bed, and easy-to-use tech that let us control everything from lighting to temperature. Every employee, without exception, was so lovely, generous and sweet to my daughter in particular. The gentlemen at the bar even graciously offered her ice when she complained of a sore ankle after a day of sightseeing. The breakfast buffet was varied and very reasonably priced for the quality and convenience -- and the coffee was excellent. The only downside for me (as mentioned in other reviews) was that the location is a bit of a food desert -- might be worth checking out the NoMa location if that is important to you. Many thanks to the wonderful staff for saving our DC vacation!…
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nansha Hotel Manager, Other at citizenM Washington DC Capitol
Responded 1 week ago
Hello JuliafJ76200C, Thank you for taking the time to write us about your stay. We are delighted to read so such wonderful review. Your feedback means a lot us and we will share the positive feedback to the staff. We hope to you again with us the next time you visit DC. Thank you CitizenM Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location, very helpful staff and good standards throughout made my stay a pleasure. The rooftop bar was particularly pleasant. The only downside was an issue with subtitles on the tv that no one could get rid of.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$208 - US$326 (Based on Average Rates for a Standard Room)
LOCATION
United StatesDistrict of ColumbiaWashington DC
NUMBER OF ROOMS
252
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Claim Your ListingCITIZENM WASHINGTON DC CAPITOL - UPDATED 2023 Hotel Reviews & Price Comparison - Tripadvisor
Frequently Asked Questions about citizenM Washington DC Capitol
Which popular attractions are close to citizenM Washington DC Capitol?
Nearby attractions include Museum of the Bible (0.2 km), Chinatown Archway (0.4 km), and L'Enfant Plaza (0.3 km).
What are some of the property amenities at citizenM Washington DC Capitol?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at citizenM Washington DC Capitol?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at citizenM Washington DC Capitol?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at citizenM Washington DC Capitol?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to citizenM Washington DC Capitol?
Conveniently located restaurants include Capitol Bistro, Potbelly Sandwich Works, and McDonald's.
Does citizenM Washington DC Capitol offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to citizenM Washington DC Capitol?
Many travellers enjoy visiting Arlington National Cemetery (4.3 km), Hillwood Estate, Museum & Gardens (7.2 km), and Ford's Theatre (1.5 km).
Is citizenM Washington DC Capitol accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.