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Pier 21 Apartment Hotel

7-9 John St, Fremantle, Western Australia 6159 Australia
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Traveler (277)
Room & Suite (81)
Dining (16)

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About

#4 of 11 hotels in Fremantle
Location
Cleanliness
Service
Value
Superbly positioned on the banks of the Swan River, the award-winning Pier 21 Apartment Hotel in Fremantle enjoys unrivaled views of both the river and adjacent marina. Comprising 47 premium apartments and luxurious Suites, every detail of our accommodation has been carefully designed to ensure you’re travelling pleasure. With every room completely refurbished in 2012, Pier 21 offers an unequaled mix of luxury and technology, whether it’s streaming movies to your smart television or enjoying the chic Biology amenities, you will quickly discover that Pier 21 Apartment Hotel is perfect for you. With stunning rooms and vistas along with warm attentive service, Pier 21 sets the standard for luxury apartment accommodation in Fremantle.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Bicycle rental
Bicycles available
Kids stay free
Parking garage
Wifi
Pool / beach towels
Swimming pool toys
Pool with view
Indoor pool
Outdoor pool
Heated pool
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Boating
Canoeing
Diving
Hiking
Snorkeling
Tennis court
Water sport equipment rentals
Fishing
Patio
Squash offsite
Table tennis
Tennis court offsite
Children's television networks
Highchairs available
Meeting rooms
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
BBQ facilities
Baggage storage
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Kitchenette
Flatscreen TV
Interconnected rooms available
Private balcony
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Dishwasher
Microwave
Minibar
Refrigerator
Stovetop
Electric kettle
Kitchenware
On-demand movies
Radio
iPod docking station
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
Languages Spoken
English, French, Spanish, Chinese and 5 more
536Reviews11Q+A100Room tips
Traveler rating
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Popular mentions
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Stella T wrote a review Mar 10
3 contributions2 helpful votes
+1
Had a wonderful stay here. The room had everything I needed with amazing views of the river and boats. Staff were all so helpful and friendly. Especially Vic, Emma who does housekeeping, Emma on reception, Matt and Nigel. Would definitely stay again.
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Date of stay: March 2024Trip type: Traveled with family
Room Tip: I would definitely recommend hiring a car as nothing in walking distance.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fleur Jubb, General Manager at Pier 21 Apartment Hotel
Responded 6 days ago
Dear Stella T Thank you for posting your review and for the lovely recognition for our friendly team! I'll be sure to share and celebrate this review with them. We look forward to welcoming you back soon. Best personal regards Fleur Jubb General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sharon T wrote a review Jan 2024
1 contribution
We stayed here in Oct ‘22 for a couple of weeks. Lovely quiet area, beautiful views of the Swan River. Apartment was spacious & clean. The breakfast cafe is worth a visit, staff are warm & welcoming, nothing was too much trouble for them, giving tips of places to visit, breakfasts were sooo good, excellent service & food
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Date of stay: January 2024Trip type: Traveled with family
Room Tip: A car is advisable if staying here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tony Pallotta, General Manager at Pier 21 Apartment Hotel
Responded Jan 28, 2024
Dear Sharon T Thank you for your lovely review. We're so pleased you enjoyed your stay with us and the service and helpfulness of our friendly team. We look forward to an opportunity to welcome you back to our Urban Resort here by the river in North Fremantle. Until then, wishing you safe travels Fleur Jubb General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bozhena S wrote a review Oct 2023
1 contribution1 helpful vote
We booked one night for myself, my husband and my 8 months old son. On the day we checked in we hired a baby cot for the little one and they dropped it off to the room where I found it faulty. My husband called the receptionist to change it but no answer, so he went downstairs myself to ask her to come to the room and help. She didn’t come and said I can take another one instead because she was on a rush. The 2nd cot was faulty too and my husband called the receptionist again and she refused to come and have a look or help. She then said that she is waiting to go home - even it was well before reception closing time - and can’t help and said we can take the baby to sleep on the double bed we have. I got very upset and went to the reception to ask her for her help to fix this issue or call someone to help specially it was only one night stay and it was my birthday. The receptionist said she has Uber waiting for her and she has to go and said to me abruptly that I needs to leave the reception right now (!!!)or she will close the reception and lock her in - as her uber was already at the door!!! Yes exactly that’s what she said , she would lock me in with an 8 month old baby in the reception room for the whole night. My husband said to the receptionist that it’s not appropriate to talk like that it’s a hotel that provides service and we can’t be left or treated like that. She said if she was to call someone to come and fix the baby cot she will charge us hundreds of dollars as it’s not her job. We had to go back to the room as the situation got so damn bad . The other receptionist we met when we MAs the booking was brilliant and so are the other staff members including the restaurant. The hotel lobby location is great. However, Luisa the receptionist dealt with our request in a very bad, unprofessional, and disrespectful way. Threatening your clients to lock them in the hotel facility for the night just because she already called the uber and didn’t want to spend an extra minute to help her clients is extremely rude and I have never encountered anywhere in the world.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Tony Pallotta, General Manager at Pier 21 Apartment Hotel
Responded Oct 19, 2023
Good Afternoon I thought I had responded to your feedback earlier, can you please confirm if you have not received my response. I am extremely sorry to read your comments and ask that you do not hesitate to contact me directly at any time. Assuring you of our best intentions at all times. Warm regards Tony Pallotta Relief General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Megan D wrote a review Oct 2023
4 contributions
Fantastic service from all staff I came across. The hotel had well kept amenities and great accommodation. Staying with my 15 year old son, we made the most of the options and used the bikes to go to Cottesloe and Fremantle most days. We also used the Stand Up Paddle boards and tennis court a couple of times. The indoor pool and spa were perfect at the end of every day. Very handy location - walked to the B-Shed wharf to go to Rottnest, and recommend the riverside track along Mosman Park too. A fabulous holiday and would love to stay again! The bikes and great location meant no car was a breeze.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Book direct with the hotel - they’re super helpful. Both pools are small which is fine so long as...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tony Pallotta, General Manager at Pier 21 Apartment Hotel
Responded Oct 12, 2023
Thank you so much for choosing to stay with us at Pier 21. We greatly appreciate your feedback and the time you took to share your experience with us. Your satisfaction is our top priority, and we are thrilled to hear that you had a pleasant stay. We are also glad that you enjoyed our friendly and helpful staff. Our team works hard to provide exceptional service, and your kind words will surely motivate them to continue delivering memorable experiences to our guests. Thank you once again for your valuable feedback. We hope to welcome you back in the future, and please do not hesitate to reach out to us if there is anything we can assist you with. We are always here to ensure your stay is nothing short of extraordinary. Best wishes Tony Pallotta General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sidney2000 wrote a review Sep 2023
Sydney, Australia57 contributions34 helpful votes
We had a very pleasant stay at the Pier 21. Nice and comfortable rooms with great pillows. The property is well looked afte and the staff is professional and friendly. A very happy holiday! The breakfast room on the first floor has good options for a quick coffee or full meal. Laundry on site.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tony Pallotta, General Manager at Pier 21 Apartment Hotel
Responded Sep 19, 2023
Thank you so much for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay in our modern self-contained apartment. It's great to know that you found the facilities available and that the space was clean and well-maintained. I will surely pass this along to the team, they will be thrilled to hear that their hard work is recognized. It was a pleasure having you and we hope to welcome you back for another fantastic stay in the future. Thanks and regards Tony Pallotta Relief General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hungryaussie2016 wrote a review Jul 2023
Sydney, Australia34 contributions18 helpful votes
Stayed four nights at this property and am so glad we chose to stay here. Lovely Gesha coffee and generous complimentary continental breakfast (get there early). Staff are warm and professional and the room is very well fitted out and immaculately clean. Views from the balcony are fantastic. We were in room 43 which I recommend. Spa and indoor pool were nice and warm and the fitness centre had a great variety of equipment. Highly recommend.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Go to complimentary continental breakfast early as they run out of items. Coffee is amazing!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vhic Dunn, Guest Services / Front Office at Pier 21 Apartment Hotel
Responded Jul 12, 2023
Dear hungryaussie2016, Thank you for taking the time to share your positive experience at our property. We are thrilled that you had a wonderful four-night stay. It is delightful to know that you enjoyed our lovely Gesha coffee and appreciated the generous complimentary breakfast. We understand the importance of starting the day right. We take pride in maintaining well-fitted and immaculately clean rooms ensuring our guests have a comfortable and pleasant stay. Our team is dedicated to providing a warm and professional service, and its rewarding to hear that they made a positive impression on you. Thank you for highly recommending our property. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future for another enjoyable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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eejay2015 wrote a review Mar 2023
Perth, Australia57 contributions53 helpful votes
Comfortable self contained apartments in great location. Our room #16 had nice river views from the balcony. Room had full size fridge, hotplates, microwave and dishwasher. Walk in robe with dressing room and rain shower over bathtub. One thing missing was a mirror other than one over the sink which made getting ready to go out a little more difficult. The sink also juts out quite a way so the bathroom mirror - although well lit - was not great for doing makeup. Balcony was nice to sit out on but chairs were very deep and at an odd angle so not comfortable. These were only small issues on what was otherwise a great place to stay.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vhic Dunn, Guest Services / Front Office at Pier 21 Apartment Hotel
Responded Jul 15, 2023
Thank you for choosing to stay at Pier 21, we appreciated your patronage. Your feedback is important to us and thank you for your 4/5 rating, I will be sure to pass this on to my team as they will be pleased to know your score. We trust we met all your expectations during your stay, we welcome any additional comments which will help us improve the guest experience. We have noted the comments regarding your stay which are invaluable as these will assist in our forward planning and making the changes which will enhance the guest experience. We look forward to being of service again when you are next in Fremantle. Thanks and regards Tony Pallotta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Annika4416 wrote a review Jan 2023
Frankston, Australia42 contributions9 helpful votes
This place is located on the water so beautiful views. To find anything to eat or drink is min 1km walk away. We took breakfast with the room rate which was fairly pricy for the studio, they have this confusing option where you can have cereal bar with one option but not another. Order a coffee extra $, add avocado extra $. Just asked for a late checkout, they said we could take an extra hour to 11am but would be $30. Umm no thanks. Pool really small, gym really good. Maybe a pass thru stay over but I wouldn’t stay for any length of time here.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Garry Beadel, General Manager at Pier 21 Apartment Hotel
Responded Jan 30, 2023
Good Afternoon Annika, We’re so grateful that you took the time to share your feedback with us. Please be advised that all your comments were passed on management. Have a lovely day! Kind regards, Team Pier 21 Apartment Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Janice S wrote a review Dec 2022
Sydney, Australia5 contributions
We were two couples sharing a two queen bedroomed apartment. Direct booking was easy and reception staff very efficient. Our river view was great and apartment amenities were fine. The second bedroom was smaller and lacked reading lamps. Our towels were replaced daily, however bathroom cleaning, bed making and replacing teabags etc was hit and miss. This is something that could easily be remedied with a bit of helpful direction from management. The location in North Fremantle is convenient to downtown Fremantle and other surrounding areas if you have a car. On-site parking was fine. The cafes and restaurants on nearby Queen Victoria St are a 15 minute walk and well worth it. A great area especially at night. A good sized balcony and pleasant riverfront walking. Overall a good place to stay for us and a good location if you have your own transport.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Garry Beadel, General Manager at Pier 21 Apartment Hotel
Responded Dec 6, 2022
Thanks for your kind review of Pier 21 Apartment Hotel. We are thrilled you loved the staff and the location. Garry Beadel Hotel General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Peta wrote a review Sep 2022
Perth, Australia140 contributions24 helpful votes
Quite expensive, beautiful views. Large rooms Great kitchen in the apartments but hard to get hold of staff either to make the booking or change booking, had to go through a agent. No room service but great access to a wide range of free movies. View was amazing,
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Date of stay: September 2022Trip type: Traveled with friends
Room Tip: This place is not really walking distance. You will need a vehicle to get in and out. Breakfast...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
₱9,790 - ₱12,738 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pier 21 apartment fremantle
LOCATION
AustraliaWestern AustraliaGreater PerthFremantle
NUMBER OF ROOMS
47
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PIER 21 APARTMENT HOTEL - UPDATED 2024 Reviews & Price Comparison (Fremantle, Australia) - Tripadvisor

Frequently Asked Questions about Pier 21 Apartment Hotel
Which popular attractions are close to Pier 21 Apartment Hotel?
Nearby attractions include Leighton Beach (1.1 km), Rainbow Sea Container (1.0 km), and Mojos Bar Fremantle (0.7 km).
What are some of the property amenities at Pier 21 Apartment Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at Pier 21 Apartment Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Pier 21 Apartment Hotel?
Guests can enjoy breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at Pier 21 Apartment Hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Pier 21 Apartment Hotel?
Conveniently located restaurants include Bib and Tucker, Young George, and The Left Bank.
Are there opportunities to exercise at Pier 21 Apartment Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Pier 21 Apartment Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Pier 21 Apartment Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Indonesian.
Are there any historical sites close to Pier 21 Apartment Hotel?
Many travellers enjoy visiting Fremantle Prison (2.5 km), The Fremantle Round House (3.0 km), and Fremantle History Walking Tour (3.0 km).
Does Pier 21 Apartment Hotel have any great views?
Yes, guests often enjoy the harbour view available here.