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4.5
#57 of 302 hotels in Krakow
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
If you’re looking for a family-friendly hotel in Krakow, look no further than Qubus Hotel Krakow.
Given the close proximity of popular landmarks, such as The Ghetto Heroes Square (0.1 mi) and Wawel Cathedral (0.9 mi), guests of Qubus Hotel Krakow can easily experience some of Krakow's most well known attractions.
As your “home away from home,” the hotel rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is easy, with free wifi available.
Guests have access to a concierge and room service while staying at Qubus Hotel Krakow. In addition, Qubus Hotel offers a rooftop pool and a lounge, which will help make your Krakow trip additionally gratifying.
While in Krakow, you may want to check out some of the restaurants that are a short walk away from Qubus Krakow, including Pod Wawelem (0.8 mi), Restauracja Starka (0.4 mi), and Moo Moo Steak and Burger Club (1.1 mi).
Krakow is also known for some great monuments and statues, including Church of St. Peter and St. Paul, Kosciuszko's Mound (Kopiec Kosciuszki), and Monument of the Wawel Dragon, which are not too far from Qubus Hotel.
The staff at Qubus Hotel Krakow looks forward to serving you during your upcoming visit.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
River View
Languages Spoken
English, Polish
Location
ul. Nadwislanska 6, Krakow 30-527 Poland
Name/address in local language
Qubus Hotel Krakow
2,082 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Guests at Qubus Hotel Krakow often commend the hotel for its extensive amenities, including a diverse breakfast selection, a cozy bar, and a pool and spa with stunning city vistas. The cleanliness of the hotel garners consistent praise, as does the welcoming atmosphere accentuated by modern, eco-conscious decor. While the rooms boast cleanliness and views, some guests note their compact size and noise from the gym.
The location by the river is celebrated for its proximity to the Jewish quarter, and many find the value offered by the hotel to be satisfactory. Exceptional service, marked by a cordial staff and responsive housekeeping, is frequently highlighted by guests.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Comprehensive
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Stayed four nights at the Qubus hotel and found it a comfortable convenient base for exploring the city, being directly across the river from the Jewish Quarter, and about ten minutes walk from the Schindler factory and the Museum of Contemporary Art. Also, being at one end of the major Starowislna Street, it's very well served by a constant stream of trams to take you directly into the edge of the old town.
The hotel had the feel of a business or airport hotel. Everything worked smoothly and efficiently. Rooms were decidedly compact but not cramped. Ours had a river view (extra charge) which also came with slight overnight disturbance by trams rumbling over the bridge. Electronic room safe always a welcome inclusion and coffee making facilities, though unfortunately the coffee was pretty undrinkable. There was also a mini-bar. Bathroom was very clean, with plenty of towels. The shower was set inside a bath with very high sides. I can see that might cause problems for anyone elderly or with reduced mobility.
The gym and pool/health suite areas were clean and well maintained and quite popular early evening, which made the small locker/changing room somewhat cramped and only really comfortable for about two people at a time.
The hotel is rightly proud of its Breakfast Of 100 Things, served in a spacious dining room on the ground floor. Copious varieties of breads, meat, cheeses and fresh fruits and juices. Coffee was very good and there was a wide variety of teas available. I thought the hot food section let the side down slightly, being relatively limited (scrambled eggs, bacon, sausage, mushrooms, a few veggies) and not very hot, even at 7am. And the early morning diet of stale American rock music may not be to everybody's taste.
Special thanks to the barman who took the trouble to write us down a couple of restaurant recommendations. We followed these up and were very grateful. Good choices!
I would be more than happy to stay here again on my next visit to Krakow.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip:6th floor rooms are same floor as health suite/gym and have nice river views (for a small charge)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Qubus H, Dyrektor generalny at Qubus Hotel Krakow
Responded Feb 4, 2020
Dear Ross, Thank you for choosing Qubus Hotel Kraków as your accommodation for your visit in Poland and thank you also for leaving such nice and comprehensive opinion after your stay, We are delighted that hotel location was convenient for you as well that you enjoyed the hotel and its facilities itself. We are also glad to see that you highlighted our breakfast offer, because as you mentioned we are very proud of it. It is always great pleasure to make sure that it is right. We appreciate your recommendation and hope to welcome you back in the future to host you for a memorable stay. With kind regards, Jarosław Gbyl General Manager
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We were wary the hotel was a 30 min walk to the main square but it didn’t matter as taxis are cheap and there are plenty of restaurants near the hotel and it is near Schindler’s Factory and other tourist spots. Nice pool and jacuzzi area which is lovely after walking around all day in the cold. There is also a steam room which wasn’t advertised but was nice, although there were queues for them at peak time in the evening so we couldn’t always use them. The rooms were clean and comfortable with a big tv. There were not any toiletries in the bathroom though as you would expect for a 4* hotel. We also ordered room service on one day and the food was cold and undercooked which you wouldn’t expect. Overall a nice stay and would consider again.
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Qubus H, Dyrektor generalny at Qubus Hotel Krakow
Responded Jan 28, 2020
Dear Laura, Thank you for sharing your experience with us and other TripAdvisor members. We are delighted that you had a nice time as well that you found our amenities and location convenient for you. It is always a pleasure to receive positive feedback. I am sorry that our room service did not deliver a superior experience and thank you for notifying us of that. At Qubus, we strive to provide the best service for every guest that's why your feedback is very important to us. On behalf of the entire staff please do visit us again. You are always more than welcome! Yours sincerely, Jarosław Gbyl General Manager
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
Just stayed here for 3 nights, to visit Krakow Xmas Market, Staff freindly and helpful, rooms are comfortable, Reception staff were very helpful with us as our Auschwitz tour was cancelled last min, the hotel do not offer tours but they tried to call other companies to get us a tour, Unfortunately this is a popular tour and we was not able to visit Auschwitz due to being fully booked so we will return to visit this place. Only negative thing for us was as its December we were expecting a Christmas feel to the hotel, as other hotels in the area were decorated with trees and sparkly lights etc, There is nothing in the hotel, not even a Christmas tree there are only small centre peices in the middle of the tables. Location is OK, close to Schindlers Factory and the local shopping centre. However for the old town and main square it is about a 30 -40 Minute walk, and we are not slow walkers, however, Taxis are readily available. However we walked the distance of the London Marathon in 3 days 😁. Breakfast was good, cleaning good with a good selection of food, mask wearing required throughout the hotel and dining areas. There is no entertainment at the hotel, But there are a few bars dotted locally, We never got around to using the gym/Swimming areas, so we can not comment on these. Overall I would recommend this Hotel for quality & location.
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed 8 nights at the hotel. Supposed to be free cancellation, after first night when we wanted to change the hotel, they said we can only get 50% money back. Paper coffee cups in the room, we called to ask for ceramic ones, miss from reception wanted to charge us 20zl (for empty cup).
Air con doesn’t work even after change the room, and rooms are super hot so good luck to stay in the summer. Good location, however very loud because of it, when you want some fresh air, due to air conditioner doesn’t work- hard to sleep.
Rooms very small, bathroom standard literally like premier inn, breakfast average- fried eggs looks like they spent a week on the counter.
The worse however was the situation when we find member of stuff in our room, without letting us know. We were outside and my partner came back, noticed opened door and member of stuff said he’s “looking for a leak”!! We also had a “don’t disturb” card on the door this day. When we asked in reception if they can explain the situation, young man said he will check in the book, but he hasn’t found any information.
For this price you can get much better standard with nice, helpful stuff
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Qubus Hotel, Revenue Management at Qubus Hotel Krakow
Responded Nov 17, 2021
Dear Kingamilan, Thank you very much for taking the time to offer a review following your stay. I am very saddened to hear about all inconvenience you have described and first of all I would like to apology on behalf of Qubus Hotel Team for the situation appeared. I am very sorry about what happened and I know that there is no excuse for entering Guest's room without their permission and this is situation highly unusual for us but let me just mention that there is a few employees who just started their hospitality career and they are not fully experienced yet. I would like to ensure you that we do our best to teach them with best practices as soon as possible. I have already shared your comments with our Team so we could prevent such situations in the future. Once more I would like to apology and ask for your understanding. I will also take this opportunity to write a few words about room equipment. Unfortunately, due to the COVID-19 restrictions we are still not allowed to equip rooms with ceramic cups or any other dishes, only disposable ones are allowed as standard furnishings. However you can still enjoy coffee in ceramic cups at the restaurant or in the lobby bar. In case you would like order one to your room or you wish to have anything delivered your room it is additional cost of 20 PLN for room service and it is standard hotel procedure. I am sorry if you find room service fee too high for you. Please be informed that we have wide variety of room types and they are all described on the website. You can choose the one that best suit your needs at the time of booking or upgrade to a higher category at the time of check in and enjoy more space and upgraded amenities. Once more I would like to thank you for sharing all your comments, as without constructive criticism we are unable to constantly monitor and improve our level of guest satisfaction and attention do detail. I do hope that we will have the opportunity to serve you better in the future. Feel more than welcome. Yours sincerely, Jarosław Gbyl General Manager
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Stayed for a mid week break at the end of November. The Hotel is lovely and I would definitely recommend it. We stayed on a B&B basis. I've never stayed anywhere where there was such a great selection of food for breakfast. Fantastic choice. The hotel is conviently placed for the old town, Heroe's square, Schindler factory,Tram stops to new town or if you wanted to walk into the new town it's about 20-30 minutes.
We booked a trip to Auschwitz and Auschwitz Birkenau directly through the tourist shop in the Hotel. I contacted them back in August via email. They were so helpful with arranging the trip and helpful with directions,places to eat etc. We had a lift directly from our hotel to both sites and a lift back again.There were 3 other people in our car so not too much driving around. The hotel provided a packed lunch as we would have missed breakfast and there was loads to eat so all good.
All in all a fantastic stay. The only thing that let this place down was the surly Receptionists.Not a smile in them with the exception of one young lady. However,still a great place to stay and I wouldn't hesitate to stay there again.
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Date of stay: November 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice modern hotel with really good restuarant, staff extreemly pleasant and helpful. Big downside is the guests, there seems to be a high reluctance to either social distance, use sanitiser or wear masks to help reduce the spread of Covid19. The staff all wear masks, there is signs and sanitiser everywhere, the staff are even handing out masks as you enter the restuarant but the extreemly rude guests just stick the masks in their pocket with no regard to the safety of the lovely staff. Such a shame. We were recently in Lanzarote, there no mask no service! I afraid its easy to see why this pandemic is on the rampage.
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Date of stay: November 2021Trip type: Traveled as a couple
Room Tip:Wait until the pandemic is over
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel was supurb. It was so modern, rooms spacious and staff were all amazing. The buffet breakfast was amazing every morning with so much choice. The rooms were cleaned daily. The swimming pool,jacuzzi steam room and sauna was a delight to use and kept immaculately. It's location is about a 15-20 minute walk to the square but a taxi is only 18 zloty Would highly recommend the hotel and if we go back I will stay again
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Qubus Krakow was booked for 2 nights by the tour agency that we joined. We had dinner there upon arrival. The Salmon dish was nicely presented. Chocolate cake dessert is moist and sweet. But what made the difference is the excellent customer service I received. Upon entering our room, the make up room tag was on the bed, so I hang it inside the door knob. (I had a bad experience with the previous hotel for not making up our room - see my Leonardo Royal Hotel Warsaw review for details). I needed some toiletries and the bathroom notice stated that I may obtain them at the front desk. When I approached this gentleman stationed at the front desk, he was very courteous and accommodating, taking a variety of toiletries and putting them in a bag for me. The next day, while out on a tour, I realized that the make up room tag was left inside, so I tried calling the hotel. While I have a data plan on my phone, I was technically challenged and my call can’t get through. So I used the email I found on the website to state I need our room cleaned. What amazed me is instantaneous response asking which location I am booked with. I replied Krakow, followed with the address. Within a few minutes the reply was that my request has been forwarded to the hotel. I kept my fingers crossed that this hotel got the email and did what I asked for. Upon arrival that evening, our room was made! BTW, see my review on Leonardo Royal Hotel-Warsaw which was a bad experience. Breakfast the next morning is great as well… plenty of fruits, a wide variety of cheese and bread, yogurt, salmon lux, coffee machine etc. I wanted to attach a video, but only photos can be attached here. This is another amenities- a kid’s play area that Qubus has which fascinated me. I strongly recommend Qubus hotel chain.
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Date of stay: May 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Qubus Hotel, Other at Qubus Hotel Krakow
Responded Jun 20, 2024
Dear 2visit, Thank you for being our Guest and for leaving such great and comprehensive review after your stay. We are extremely glad to hear such kind words about our customer service – we value each of our Guest a lot and we make every effort to provide you with a comfortable stay suited to your needs. Moreover, we believe that the class of a hotel is not determined by its wonderful interiors, but above all by the hospitality and kindness of its hosts. And that's why I'm especially pleased to read your review, it's a great reward and motivation for us - thank you! Glad also to hear that you highlighted our breakfast - the variety and quality of the products served is a showcase not only of the Krakow facility, but of the entire Qubus chain. We would love to welcome you back to Qubus Hotel to host you for another memorable stay. You are always more than welcome! Yours sincerely, Jarosław Gbyl General Manager
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The Qubus hotel is set next to the river on the edge of the Jewish ghetto. It’s a couple of minutes walk to the heroes square and about ten minutes from Schindler Factory. The tram to Wawel castle takes about 10 minutes and costs less than a pound. The hotel is very modern with a spacious lobby bar area. The rooms are well set out and it’s worth paying the extra for a river view. The swimming pool is on the top floor and has great views of the city. The hotel is very clean and well kept and the staff are helpful and friendly. The breakfast has everything you could ever want and is plentiful. All in all I would highly recommend this hotel.
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Date of stay: March 2022Trip type: Traveled as a couple
Room Tip:Pay the extra for a river view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Much more than expected - great food, prefect atmosphere at Eve Dinner, surprisingly wide choice on Christmas dinner buffet to say nothing of breakfasts. Pool and parking included in package. We were stunned at Christmas Day 9.30 by knocking of housekeeping girl offering towels exchange. REAL 4*.
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Date of stay: December 2021
Value
Cleanliness
Service
Room Tip:River view rooms are really worth the surcharge.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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