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4.5
#54 of 300 hotels in Krakow
Location
Cleanliness
Service
Value
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
See why so many travelers make Hotel Santi their hotel of choice when visiting Krakow. Providing an ideal mix of value, comfort and convenience, it offers a romantic setting with an array of amenities designed for travelers like you. Given the close proximity of popular landmarks, such as Planty Park (0.2 mi) and St. Mary's Basilica in Krakow (0.2 mi), guests of Hotel Santi can easily experience some of Krakow's most well known attractions. Guest rooms offer a flat screen TV and air conditioning, and Hotel Santi makes getting online easy as free wifi is available. You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk and a concierge. In addition, guests can enjoy free breakfast during their visit. As an added convenience, there is parking available to guests. If you like Italian restaurants, Hotel Santi is conveniently located near Cafe Camelot, Movida Cocktail Bar, and Plac Nowy 1. If you’re looking for things to do, you can check out Main Market Square (0.2 mi), Wawel Royal Castle (0.4 mi), or Kazmierz The Former Jewish District (0.7 mi), which are popular attractions amongst tourists, and they are all within walking distance. At Hotel Santi, your comfort and satisfaction come first, and they look forward to welcoming you to Krakow. Hotel parking is located on 28 Poselska street (Hotel courtyard). The only entry is from Poselska street.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Historic Hotel
Mid-range
Languages Spoken
English, Polish, Swedish
Location
ul. Dominikanska 1, Krakow 31-043 Poland
Name/address in local language
Hotel Santi
865 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Hotel Santi enjoys a central spot in the Old Town, a feature frequently celebrated by guests for its convenience to attractions and public transport. The rooms at Santi are often described as spacious and immaculately clean, contributing to the hotel’s overall pleasant atmosphere. However, some guests have mentioned that the proximity to trams can lead to disturbances in street-facing rooms.
While the service generally receives high marks for friendliness, there have been occasional mentions of less-than-stellar encounters. Despite varying opinions on value, the hotel's cleanliness and location remain its standout qualities.
Location
Central
Atmosphere
Inviting
Rooms
Spacious
Value
Remarkable
Cleanliness
Spotless
Noise level
Noisy
Service
Friendly
Amenities
Well-appointed
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This hotel’s location is excellent right in the middle of old town literally a 5 minute walk to all the main destinations. Shops, bars and restaurants all on your door step also taxis, bus stop’s and a tram stop all close by. The hotel staff were all friendly and welcoming and willing to help with any questions. We arrived early but the hotel was happy to store our cases safely until our room was ready, the room was nice, clean and comfortable with everything that you would expect to find. A nice surprise was the hotel bar very nice for a predrink before going out or a nightcap before bed. The one note is that if you are a light sleeper ask for a room at the back of the hotel as the trams could wake you up when they start passing at 4:30am however this did not bother myself or my wife at all and we slept through, I really would recommend this hotel it is excellent value for money with a brilliant location.
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Date of stay: March 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent hotel We had a huge room at the back so no tram noise. ALL THE STAFF WERE helpful and very kind. The location is perfect only 5 mins to the main square Good buffet breakfast and well cooked Cleaning excellent plenty of hot water and clean towels
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip:Â Back rooms are the best
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
A perfect stay for our first time visit to KrakĂłw. A city that is somewhat saturated with hotels coming to KrakĂłw and deciding on where to start can be a little tricky as there are so many lovely looking hotels with great reviews!
We shortlisted a few and decided to go with Santi and were not disappointed. Upon arrival a little earlier than the check in time of 3pm we were told our room (304) was ready and happily checked in.
Our room was huge! Was more a studio apartment than a hotel room but was great. Plenty of room, lovely shower, my only criticism would be the mattresses as they were a little hard for my liking.
WiFi was excellent, we did not have breakfast unfortunately but when we headed down to the breakfast room once morning it looked great however there is also a brilliant bakery opposite.
We were also given a complimentary drinks voucher to use in the bar downstairs and we opted for the cherry vodka which we delicious!
The location is perfect it's right in the heart of old town and 2 mins walk to the main square. There's plenty of restaurants and also a Carrefour express supermarket for the essentials should you need them.
Great stay and super value for money.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed in the Santi hotel for the duration of our stay in Krakow. The location is very easy to get to from the airport, at around 25 minutes in a taxi. It is in the old town, in a very clean and quaint part of the city. The hotel staff were very welcoming, our room was ready early which was a bonus. The room we had was very spacious and pleasantly decorated, with a small lounge area in the room and a large shower room. It was very clean and well presented, with complimentary bottles of water. We were at the front of the hotel and the tram line does run directly outside, but you get used to them during the stay. I did not find them to be a problem. The breakfast was a great selection of sweet and savoury foods, and the staff were always polite and eager to greet us when we came in. It was a truly lovely stay and I would thoroughly recommend to anyone looking to stay in Krakow.
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Date of stay: September 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great location excellent stay, we were in room 207 on the 2nd floor lovely large room, spotlessly clean and quiet. basic breakfast, just ask if you want fried eggs or omelette no extra charge. Returning to the hotel each night around 9.45pm to have a night cap met other guests listening to their days adventures, lovely end to the day, bar closes at 11pm, highly recommended
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Date of stay: March 2020
Location
Service
Sleep Quality
Room Tip:Â Room 207 on 2nd floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Central within the city, 5 mins walk from the main square. Super friendly staff, hotel retains main period feature with bags of charm & character the ceilings throughout the hotel are stunning. Rooms are large with comfy chairs extra large beds. Rooms to the rear lack views but are generally quieter due to the closeness of the electric trams. Breakfast are basic but very tasty, self service, hot food available to order. The rooms can be a little too warm due to style of heating! No aircon this is because the building is very old! You can however open the window!!! Hotel does support with excursions, taxi & tram tickets, would return
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We come to Krakow at least one a year and have a usual hotel but thought we would try this one for change. It is quite a nice Hotel with a good location , however the tram noise is serious if you are at the front of Hotel, ( if a light sleeper bring heavy duty earplugs or it may ruin your holiday) The Hotel said it stops between 1200 and 0600 but they never mentioned the hourly night trams in peak season!
We requested a quiet courtyard room with Aircon which was confirmed by email but disappointingly the quiet room was not available. We had an aircon room on third floor so at least windows could stay shut reducing tram noise. If I was on a lower floor I am sure it would be intolerable.
On the plus side the rooms were large and very nice but could have done with black out blinds on the main roof window. After our trip to mountains we returned to our regular hotel and agreed that whilst this Hotel has some plus points we will stick with our regular one in future.
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Date of stay: August 2022
Value
Service
Sleep Quality
Room Tip:Â Avoid front facing rooms due to tram noise . Only top floor rooms have Aircon Top floor courtyard...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mikolaj Kutrzeba, General Manager at Hotel Santi
Responded Sep 24, 2022
Dear Guest, We would like to apologize for all the inconveniences you faced during your stay related to noise from trams. We have improved the situation with the windows and invite you to check for yourself all the changes made to improve your comfort during your stay. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had arranged a transfer upon arrival which worked out great. We arrived late in the evening and we used our free drink coupons at the bar for some wine. Our deluxe room on the 1st floor was huge and we loved the architecture details. Some exposed brick and wood beams gave the room a lot of warmth. The bed was big and extra comfortable, we had a sofa, 2 comfy chairs and a coffee table with some complimentary cherry brandy and a box of chocolates!
The location could not be better, very close to the main square without all the madness. The staff was very friendly and helpful and did I mention all the free sweet bites at the reception?
Breakfast was great. Our only complaint was that one day the ordered items (fried eggs, omelets etc.) were not available and our first day there was nobody around for a while to explain how everything worked. Maybe they were short staffed at that time as the rest of the days they did a great job!
We had a great time at the Santi. We would definitely return!
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Date of stay: November 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a lovely short break in the Santi. The hotel location is fantastic, right in the heart of the old town. Hotel decor throughout is very nice and our room was very spacious. There were three in our party and our room (201) had a small separate room for the third person (our son) which was perfect. Room was well appointed and made up daily. Tea, coffee and water available.
Breakfast was a nice continental style with a small selection of hot food. Our room was at the rear of the hotel and the trams were still quite loud, so front rooms maybe too noisy.
Staff were very pleasant and officiant during our stay.
I would stay here again without hesitation, but perhaps only in a room at the rear of the hotel.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pros. Santi hotel is in a perfect location for walking distance to the square, restaurants, shops, Jewish Quarter and attractions. The staff were friendly and breakfast had plenty of cold meats, cheeses, kippers, eggs and salads to choose from. They had about 3 hot breakfast choices. On our early start day out, we got a lovely snack box which was more than enough to see us through the long day which was much appreciated.
Cons. I really didn’t want to write a negative comment, but our room (104) at the front of the hotel was really noisy with the trams passing all night. I’m sensitive to noise so I always travel with good ear plugs but even those did not make much difference and I had very little and disturbed sleep which resulted in me being very tired and exhausted all the time I was there which partly ruined the trip for me. I did tell one of the receptionists and she did look to see if the was a room at the back of the hotel, but unfortunately there wasn’t, she did say there was a room on the 3rd floor, but that too was on the front of the hotel. I couldn’t see that would have made much difference and I didn’t want the hassle of repacking and unpacking for just another two nights. I’d read other reviews about noise from the front rooms but they didn’t seem to think it was a big deal. It was a very big deal to me and when rooms are described for selection, it should be mentioned that there can be noise from front rooms so we have a chance to book or not book. Having had such a miserable time at the hotel it has soured my views. The only way I would recommend this hotel is that you request a quiet room, if not, then you just have to take a chance.
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Date of stay: November 2021
Cleanliness
Service
Room Tip:Â Rooms on first floor at front of hotel are very noisy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Krakow area.
PRICE RANGE
₱4,984 - ₱9,005 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto
NUMBER OF ROOMS
20
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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