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About
4.5
#27 of 300 hotels in Krakow
Location
Cleanliness
Service
Value
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Situated in a stunningly renovated 16th Century town house, Venetian House Aparthotel boasts spectacular views from exclusive apartments overlooking the main market square. The apart hotel is located in directly on Krakow’s famous Main Square and within a few steps of the unique shopping and entertainment that Krakow has to offer. Being situated right on Krakow's market square, one can never be far away from the city's culture and attractions. Each of our rooms and apartments has been designed as a comfortable and self-contained living space, decorated in a contemporal and cozy style to complement the historic architecture of the apartment hotel. Fully equipped to include air conditioning, flat HD television, Internet TV and fiber wifi internet, they offer all that travelers need to feel like home away from home. On top of that each room and apartment is provided with a convenient kitchen allowing you to prepare a meal if needed. At Venetian Houss, we fully understand the need for professional customer service. Our reception is open 24/7, so we are always on hand to offer help, provide information, book tours, and efficiently resolve any issues with your stay. Venetian House Aparthotel consists of 34 apartments and all of them are serviced by a total of 2 lifts.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Polish
Location
Rynek Glowny 11, Krakow 31-042 Poland
Name/address in local language
Venetian House Aparthotel
1,304 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Venetian House Aparthotel emerges as a top choice for many travelers, who praise its blend of value, with a handy on-site Italian restaurant and praised airport transfer services. Guests are captivated by the lively and stylish ambiance of the modern and immaculate rooms. Service is a highlight, with the staff frequently commended for their helpfulness.
Nestled in a prime spot close to the main square, the hotel's location is lauded for its convenience to local attractions. Cleanliness is a standout feature, with the well-equipped rooms and kitchenettes consistently earning accolades for their spotlessness.
Location
Central
Atmosphere
Lively
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Helpful
Amenities
Well-appointed
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We stayed as a group of four, two couple and stayed in the Duplex apartment, which had two bedrooms, two bathrooms, a kitchen and lounge area. The kitchen had cooker, dishwasher, cutlery and crockery, toaster, kettle and modernly decorated. The bedrooms are a good size and king size comfortable beds. The bathroom had towels and toiletries and underfloor heating. The location is perfect, right on the main square and near all of the main attractions and bars. The staff were helpful and friendly and arranged our taxi to and from the airport. The only small negative was the rooms not being serviced everyday and towels not changed, but this would put us off going back. A great place to stay and very good value.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JoannaW_Hamilton, Dyrektor generalny at Venetian House Aparthotel
Responded Feb 14, 2020
Dear Guests, This is a great pleasure to read your opinion. We feel highly appreciated. We are pleased that the staff and facility have met your expectations. I am very happy that the apartment with all its equipment delighted you and gave a lot of joy. We are in the heart of Krakow, so each of our guests can listen to the beating of this heart by choosing our object. We hope that it was not your last time in Kraków. We will look forward to welcome you again in the future. See you next time!
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Lovely stay, fantastic hotel. We were in room 27 and aware this was not the biggest room in the hotel, having said this it was quite spacious with a kitchenette and lovely bathroom with a shower. We did not use the kitchen apart from storing water in the fridge. Quiet room looking out onto the courtyard which was a nice view actually. We were bed and breakfast and the restaurant attached to the hotel - Urban Garden was lovely. Can eat inside or out in the heated garden area on the square. We also ate an evening meal there on the first evening we arrived. Which was lovely. The hotel staff were friendly and smiling. We also booked a Walking tour with Reception and this was done easily and very reasonably price wise. Meeting place directly outside the hotel. During our stay the Covid-19 Crisis was emerging and museums etc closed towards the end of our week. The hotel provided additional information to guests and notices in the lift regarding additional cleaning of public areas etc. We felt safe and very looked after. We will be back most certainly to visit the attractions we were unable to due to the closure and without hesitation will be staying at the Venetian House Aparthotel. We had booked via Jet 2 but aware that you can book directly also and chose your room with the hotel organising airport transfers. Such a central hotel in the main market square, the best location to stay on a short break in a really fantastic hotel. Thank you to everyone, we really were impressed.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joanna Węglarz, Dyrektor generalny at Venetian House Aparthotel
Responded Jul 9, 2020
Dear Guest, Thank you for the time taken to writing so many nice words. I am reading your comment like a travel blog. I am very happy that your stay in Krakow and in our Aparthotel was successful. Undoubtedly, accommodation in the heart of the city, breakfast in the morning and an evening walk around Krakow have a bit of magic in them. I cordially invite you again and thank you again for the recommendation of Venetian House. Yours sincerely, Joanna Węglarz General Manager
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Travelled as a couple to this hotel, it was fabulous and we wouldn’t hesitate to stay again. On arrival another set of guests were checking in, it sounded as if they had booked some sort of sister hotel as the lady on reception said they wouldn’t be situated here? Not really sure so I suppose just ensure what you book is what you get!
We originally booked a standard double room but I enquired into an upgrade and for just shy of £20 per night we were upgraded to a studio which overlooked the main square, it was huge and very modern. Some brilliant bars and restaurants within 100/200 yards of the hotel, will be returning here without a doubt.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JoannaW_Hamilton, Dyrektor generalny at Venetian House Aparthotel
Responded Feb 14, 2020
Dear Guests, Thank you very much for the opinion and high rating. I am glad that you had the opportunity to pay extra for a higher room standard and had a view from the window for the Main Square. It is really priceless to be able to wake up and fall asleep in the heart of Krakow and be so close to the most important tourist attractions. A lot of our guests come back here again, so I hope you will visit us again some time. Warm invite you! With Best Regards, Joanna Węglarz - General Manager
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Myself and my wife stayed at this hotel/apartment for 3 nights in mid January. I'll start with the positives.
The location of the accomodation is flawless, you are situated right on the square and are literally surrounded by countless restraunts and shops. The apartment building feels really secure with guests of the hotel having to use a key card to enter the housing area after ten pm, probably not important to most people but I found this to be a big positive. The apartments themselves were incredible, a huge amount of space and lots of modern furniture.
I'll move onto my only negative regarding the accomodation- the sound proofing of the rooms is terrible. We went to bed around midnight the first night of our stay and just as I was drifting off, I thought our apartment had been broken into as the noise from next doors footsteps traveled so loudly into our room. The first night I actually had to move into the living room to get some sleep as I couldn't sleep over next doors noise. The following two nights we were woken up by our returning neighbours. We were lucky our neighbours were a party of reasonably quiet ladies, I can only imagine what a nightmare having a loud group would add to your holiday. I cannot stress how loud the noise travels from the apartment through the wall, every footstep is amplified to the point it sounds like they are in the room with you.
Overall the hotel is in an asking location, amazingly furnished and feels very secure. However, the soundproofing issue would cause me to sadly never return.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JoannaW_Hamilton, Dyrektor generalny at Venetian House Aparthotel
Responded Feb 17, 2020
Dear Guest, Thank you very much for the feedback and your comment. It is very important to me whether you felt comfortable with us. I am very sorry that the noise at night disturbed your rest and sleep, and because of that the stay was not successful. I am very sorry that I did not have the opportunity to contact you directly, I could then react and somehow try to solve the problem. Please only know that the situation described by you is not standard in our facility and our employees have an impact on reducing noise and keep quiet hours. Please contact me directly by mail to compensate for any inconvenience caused. I would like you to come back to us in the future and then we will choose for you a room that will be located in the quietest part of our house. I look forward to your contact. With Best Regards, Joanna Węglarz General Manager
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We stayed here for a few nights late January. We chose this place due to it’s good reviews and location.
However, there’s one massive flaw. The noise is unbearable. I can only guess due to the design of the apartment building and the hard surfaces, tall ceilings and courtyard that it’s an acoustic nightmare.
First night we were there, from midnight to after 3am, we heard everyone coming up the stairs, laughing, talking etc. It was literally like they were stood in our room.
The second night, we experienced similar and then for over an hour, heard people moving furniture above us.
On the third night, it was more people coming up the stairs and banging doors. I just can’t describe how loud it was.
After the first night, I asked reception if we could move to a room away from the stair well but they were fully booked so we had to put up with it.
Location wise, you couldn’t wish to be more central and the rooms were well kitted out. We ate breakfast at the hotel each morning and that was great also.
But, if you can’t get a good nights sleep at a hotel, that’s a show stopper for me.
I’m afraid that I just couldn’t choose to stay here again, purely based on the noise.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JoannaW_Hamilton, Dyrektor generalny at Venetian House Aparthotel
Responded Feb 17, 2020
Dear Guest, I am very sorry that in this way we find out that your stay was not successful. The more I regret that I did not have the opportunity to contact you directly, I could then react and somehow try to solve the problem. The situation you describe is not standard in our facility and is able to be managed by night shift employee. We always restrict and have an influence on the silence of the night. I am so sorry, that this time some noise it disturbed you. Please contact me directly by via mail so that I can compensate you for any inconvenience you may have had. With Best Regards, Joanna Węglarz General Manager
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We absolutely loved it here, paid for a room on an upper floor facing out onto the old town square, no noise, no idiots, no bother. There's a tiny lift which takes 2 people plus bags, plus a wonderful sweeping staircase to all floors, our room was through a key controlled side door down the alley on thr left before reception, which by the way was very helpful and polite. You have to look for Benetton signs and then MOLTO Italian restaurant as this is where you can go to get breakfast if you wish (we didn't try it). Rooms large, clean, warm and a comfy bed with plenty of amenities, great power shower, table and a wardrobe in thr entrance hall with an electronic safe. Easy reach of some incredible bars, restaurants and a ten min walk to the castle and the river and another 15 to Kazimierz District which is full of quirky places and loads of WW2 history. We would stay here again and book this amazing hotel and the same room. Thankyou Krakow.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Watkins, Owner at Venetian House Aparthotel
Responded Nov 7, 2022
Dear ChrisBelinda, thank you for leaving us a review! We're glad to hear you enjoyed your stay with us. We hope to see you again in Krakow! With best regards, Venetian House Aparthotel
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This is a perfect place to stay for exploring the city. Situated right on the market square, the hotel offers a central location with cozy, tucked away rooms where any noise from the streets can’t be heard. Entrance is through a courtyard with an outer gate that closes after midnight and can only be opened with a hotel card which gives a sense of security. The rooms themselves are relatively large, the kitchenette useful (and stocked with anything one might need for cooking). Reception was friendly and kept our bags on the last day. Can highly recommend!
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Watkins, Owner at Venetian House Aparthotel
Responded Feb 28, 2023
Dear LakridsKaffe, thank you for your review. We are proud of our central location, right on the Main Market Square. The comfort and safety of our guests is our priority, we are glad that you spent a nice time in Krakow and we hope to see you again soon. Warm regards, Venetian House Aparthotel
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Had a great stay here, from a lovely apartment with amazing square views, to very helpful staff at the end of the phone. Apartments are a good size for a family, and the extra spend for a main square view is well worth it. I was a little worried about previous comments about no reception desk and having to phone upon arrival, but I must say, when I did call, the staff on the phone and those who helped me at site on arrival were very very helpful and sorted a smooth check in and departure for me. I called ahead to tell them my arrival would be before the check in time, and albeit they have no luggage room, they offered to take my bags and store them for me in an unused room and they then delivered them to my room upon check in. Thank you. They also arranged a good quality taxi transfer the following morning, at short notice, so thanks again, you made our family stay in Krakow very enjoyable. Will see you again soon.
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Date of stay: January 2022Trip type: Traveled with family
Room Tip:Â Call ahead if you need to store luggage before check in time.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Watkins, Owner at Venetian House Aparthotel
Responded Oct 26, 2022
Dear shau, Thank you very much for your amazing rating and review! This is music to our ears and exactly what we strive for. We are looking forward to welcoming you back to Venetian House Aparthotel in the not too distant future. Warm regards, Venetian House Aparthotel
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Stayed here for a long weekend. The apartment was clean and comfortable with all the facilities you would require. The kitchenette was handy with its kettle and fridge as well as being well equipped with utensils and crockery. The bathroom was a good size with a large shower and the beds were comfortable.
The location is excellent and very convenient for eating in the restaurants in the main square and visiting the attractions and sights of the city.
The staff were friendly and keen to help whenever we had a question.
There isn’t the possibility to store luggage but we were informed that there is a luggage storage facility across the square which was also rather convenient.
The price for our stay was great and we definitely received more quality than what we paid, especially compared to standards in other parts of Europe.
Overall, would definitely recommend!
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Watkins, Owner at Venetian House Aparthotel
Responded Oct 26, 2022
Dear lonaCM11, Thank you so much for the kind words. We are proud of high level services we provide, and our top priority is comfort of our guest. We are happy we have lived up to your expectations. With best regards, Venetian House Aparthotel
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We have just returned from a 3 night break in these apartments ! There were 3 adults and we had a 2 room apartment with a separate bedroom and a sitting room /kitchen The apartment was spotlessly clean and well equipped for everything you would need ! The kitchen area had everything you would need if you wished to cook a meal and also had a dishwasher !it was bitterly cold when we were there but the rooms were always warm and cosy . The hotel was on the main square so ideal for restaurants and pubs . There was free wi fi and safe we enjoyed our stay there and wouldn’t hesitate to return and recommend
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Watkins, Owner at Venetian House Aparthotel
Responded Feb 16, 2023
Dear Renek3, thank you for sharing your experience with us. We are proud of our location on the Main Square, it gives our guests the opportunity to see more and have an unique experience staying in the Old Town. We are so glad to hear that you enjoyed your stay and loved our apartments. We hope to see you stay with us again in the future. With warm regards, Venetian House Aparthotel
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Dear Miss,
If you have made paymnet online there is no need to show credid card upon arrival. If you would have payment upon the arrival you can pay either by card or cash. To check in to the apartmnet we only verify your ID number. I hope that answears your questions.
There are more places to choose from in the Krakow area.
PRICE RANGE
₱5,381 - ₱8,213 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
venetian house aparthotel hotel krakow
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto
NUMBER OF ROOMS
34
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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