My husband and I spent 3 night at the Europe Hotel and can't wait to return. We found the customer service excellent throughout. The views surpassed our expectations and the staff were wonderful. The bar staff were highly efficient and friendly, and took care to recommend beautiful non alcoholic drinks for me as I am pregnant. The spa was beautiful and gardens are stunning. Breakfast was wonderful each day. I would highly recommend the deluxe sea view rooms for something special.
Waiting over 40 mins after check in time for a room. No apology and still no indication of when the room will be available. Really disappointing- we are carers with two days respite; time is far too precious to sit in a lobby!!
I ordered a gift voucher for a friend who was celebrating a special birthday. As i am aware this is a 5*hotel but on receiving the voucher i thought it was a 2*. No effort into presentation was made. I rang and was told as it was only €100 this was all i got. Envelope creased, and very badly presented for a present. I didnt even get a price list for the spa as it was not over a certain amount. Compared to Adare Manor there was no comparison in vouchers for same price. Manor way superior in issuing vouchers.
My family and I stayed for the first time at the Hotel Europe, but it certainly won’t be our last. This is a truly 5 class hotel. The grounds and view are breathtaking. The hotel itself is very spacious with many sitting areas and lounges, giving it a very relaxing feel. The pool and gym are world class. The staff - from valet to front desk to wait staff - are plentiful and so very customer oriented. A truly spectacular experience. We’ll be back!
We recently had a 2 night stay at the Europe. Fantastic experience , wonderful hotel , great rooms. The Panorama Restaurant was fantastic, we were attended to by the wonderful Kay who was great with the conversation and who recommended the Chef's Special Starter of Lamb which was outstanding. The grounds were delightful too and with the weather ideal the Lakes of Killarney were truly displayed in all their glory.
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