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Lanai Riverside Apartments

Traveler (45)
Room & Suite (24)
Dining (2)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Relax, unwind and explore! Discover for yourself Mackay's best kept secret. Located alongside the Bluewater Lagoon and Canelands Shopping Centre, with picturesque views over the Pioneer River and ocean, Lanai has a selection of large self contained one, two and three bedroom apartments to suit all budgets. Features include resort style heated swimming pool, equipped gymnasium, meeting room, room service from nearby Metro and Phoenix restaurants, and free Wi-Fi. Ask about our range of packages from romantic getaways, family escapes and adrenaline-action packed holidays, we're here to organise your unforgettable stay with us. Lanai guarantee your stay with personalised attention to detail, welcoming friendly service and ensuring your stay gives you every reason to return. You're always welcome at Lanai!
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Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Sauna
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Hidden Gems
Centrally Located
HOTEL CLASS
Reviews & more
92Reviews
58Photos
0Q+A
14Room tips
Traveler rating
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  • 2
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  • English
Popular mentions
Lanai has everything you need and is located perfectly to get to everything on foot if you want to. Large spotlessly clean modern units with a view over the river. The staff are wonderful and the wifi was great. We'll be back.
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Response from Karen N, Manager at Lanai Riverside Apartments
Responded 21 Oct 2018
Good morning and thank you so much for your kind comments. Whether for business or pleasure nothing pleases us more than to know that our guests have had a comfortable relaxing stay whilst in Mackay. We also understand the need to stay connected with family and friends when travelling so providing a reliable wi-fi service is paramount. Recently we doubled the daily allowance and provide this service free of charge as opposed to having a time limit. I'll also pass on your comments to our housekeeping team as our apartments are ten years old now, but they are meticulously cleaned to a high standard that our guests expect and deserve. Look forward to welcoming you back as our region has so much to offer. Kind regards.
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The hotel was beautiful, but the residents were so awful which made it an unpleasant stay. I had troubles in the car park getting around and understanding how to get out and had a lady abuse me in the Carpark. It was upsetting cause I was on a holiday and were thinking that’s
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Response from Karen N, Manager at Lanai Riverside Apartments
Responded 2 Sep 2018
Good morning Emma I am so sorry that this encounter marred your experience during your recent stay, and while we are extremely disappointed we unfortunately have no control over a situation such as this where a third party is involved. If reported at the time we would have investigated immediately, but hasten to assure you that this is the first instance where a matter such as this has been reported to us in well over five years that I have been here. As we have 80 apartments in the complex occupied by owners, tenants and guests it will be particularly difficult to pinpoint, but again can only apologise for the inconsiderate actions of the person involved. On a more positive note we're truly delighted that you found our complex suitable to your needs. Kind regards.
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Spacious apartment with king size bed, full well stocked kitchen and huge balcony Free WIFI A real home away from home Friendly and helpful reception Easy walk down town and nice stroll along the river Walkable to main shopping centre
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Response from Karen N, Manager at Lanai Riverside Apartments
Responded 27 Aug 2018
What a great start to the day!! Can't say how much we appreciate your feedback following your recent stay and truly delighted we managed to tick as many boxes as we have. We take great pride in our complex and I am pleased to be able to share your comments with the unit owner and team alike. Look forward to seeing you again on a future occasion!
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Trish has gone above and beyond to help a wedding parties needs by approving a late check out of 2pm. The wedding party are forever thankful as it has saved them well over $300 and will give them a more relaxing experience on the day of the wedding
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Response from Karen N, Manager at Lanai Riverside Apartments
Responded 12 Jun 2018
Good morning We are particularly fortunate to have a great team at Lanai that strive to provide an exceptional level of service at all times. So pleased your parties' needs were accommodated on this occasion. Kind regards.
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Stayed here with girlfriends on a golfing holiday. Had a brilliant apartment - so much space and provided all that we needed to self cater. Comfortable beds. Clean showers. Apartment 708 on the corner had 3 bedrooms and views across the river to the sea. 2 rooms shared a
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Response from Karen N, Manager at Lanai Riverside Apartments
Responded 22 May 2018
Thank you so much for your positive comments, and we're delighted the accommodation and facilities met your needs during your stay. It was a particularly hectic week with the golfing tournament and we were thrilled to have many of the competitors stay with us. I do apologise though if the pool was a little cool as the temperature is set to 27 degrees only. Thankfully it is one of the few heated pools in Mackay which can be used all year round. I hope you ladies had a very successful week and we certainly look forward to welcoming you back to Lanai on a future occasion. Your comments have been very much appreciated by all of our team! Kind regards.
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All photosTravelerRoom & SuiteDining Pool & Beach
living room
kitchen
main bedroom
3rd bedroom
mainbedroom with ensuite and robe
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"Great service"
"Some views over the river, 3 bedroom apartments are huge"
"We booked a 2 b/r apartment and were allocated one on the penthouse floor. This may be different to other 2 b/r apartments."
"River views are great"
"Level 6 had partial views of the river - lovely though."
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PRICE RANGE
US$124 - US$188 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Lanai Luxury Apartments
LOCATION
AustraliaQueenslandMackay
NUMBER OF ROOMS
65
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