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Mercure Resort Hunter Valley Gardens

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Cnr Broke & McDonalds Roads, Pokolbin, Cessnock, New South Wales 2320 Australia
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Traveler (412)
Room & Suite (188)
Dining (45)

About

#11 of 14 hotels in Pokolbin
Location
Cleanliness
Service
Value

Welcome to Mercure Resort Hunter Valley Gardens, your Pokolbin “home away from home.” Mercure Resort Hunter Valley Gardens aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Guest rooms offer a flat screen TV, air conditioning, and a minibar, and Mercure Resort Hunter Valley Gardens Hotel makes getting online easy as free wifi is available.

You can also take advantage of some of the amenities offered by the hotel, including room service. In addition, guests can enjoy a pool and a lounge during their visit. As an added convenience, there is free parking available to guests.

If you’re looking for an Italian restaurant, consider a visit to Il Cacciatore Restaurant or The Vines Cafe Bar & Restaurant, which are all conveniently located a short distance from Mercure Resort Hunter Valley Gardens.

If you’re looking for something to do, Hunter Valley Gardens (0.1 mi) and Constable Estate Vineyards (1.0 mi) are a nice way to spend some time, and they are all within walking distance of Mercure Resort Hunter Valley Gardens.

Mercure Resort Hunter Valley Gardens puts the best of Pokolbin at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Outdoor pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Banquet room
Meeting rooms
Spa
Baggage storage
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English
1206Reviews6Q+A100Room tips
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Keennnyyyy wrote a review 4 Jul
Terrigal, Australia1 contribution
Everything was horrible Shower in Room is Pathetic Short staffed at Front Desk Very Unsafe on Back Door Poor Internet Connection In room Phones Does Not Work at all Room Towels is Not Clean Very Over Priced for Nothing Worst Experience Ever
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022
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Qld4101 wrote a review 2 Jul
Brisbane, Australia39 contributions17 helpful votes
Limited options in area we were looking for so booked this hotel which failed to deliver in any aspect. Poor service and absolute lack of interest from the reception staff, poor directions to room, couldn’t find it in the dark. We were told the restaurant was full but no advice or information given on other options in the area. Room was 'apparently' a superior, I would not like to see a lower standard (if there is one). Curtains old faded 1980’s colour and falling of rail, cables from TV hanging off wall…. The list goes on. Felt like a Formula 1 for Sofitel prices, look elsewhere!
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
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manpreetsinghgambhir wrote a review 1 Jul
1 contribution
Not happy with hotel service, didn’t provide us proper amenities in room. Not much to offer in house Drinks. Room & location good. As Being accor member Didn’t even upgrade to next category room………!!!
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022
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Bec P wrote a review Jun 2022
39 contributions26 helpful votes
The service was ok, the rooms were very tired but clean. Our status was not recognised and we never received the free water or drinks. We booked the restaurant for the 3 nights that we were staying and after the first night we decided that we could get better food and price elsewhere, had we not received the member discount, I may have felt disappointed, the service at the restaurant was great but the food bland.
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022Trip type: Traveled with family
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timdenny75 wrote a review Jun 2022
1 contribution
This hotel should not be associated with Accor. As a Gold Accor member I was treated like scum, couldn’t get a booking for dinner, when I asked was it at all possible to squeeze 2 more in, the reply was NO we’d be losing money if we let you have dinner here, no answer on the phone when I tried room service, went to reception to order room service it was over an hour wait, we didn’t bother. On check out they tried to charge for accommodation that had already been paid for with Accor points, the response was oh so we have to “ burn” that …. Never again will we stay here
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022
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DKM57 wrote a review Jun 2022
9 contributions
Appalling customer service. As an Accor Plus Gold member I expect better. No bookings available for dinner, tried room service many times but they don’t answer, tried calling reception, no answer either, tried calling the external number from my mobile still no answer, in frustration I walked to reception to order room service, asked was it possible to squeeze in 2 more people for dinner, was met with the response of NO you are Accor plus member we would be losing money if we did that !!!! So ordered room service, jokingly asked if they would add a bottle of wine to compensate, the response was emphatically NO, this from the “Manager” who complained that he was already 25 minutes into his own time. We have stayed here several times, but never again ! Rooms are tired & outdated, very disappointing stay, couldn’t wait to leave, we went elsewhere for breakfast, did not even attempt to book at the restaurant.
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: There are so many other lovely places in the area, avoid this one.
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Wendy C wrote a review Jun 2022
Auckland Central, New Zealand10 contributions9 helpful votes
Beyond disappointed with this hotel. 4.5 stars and it was anything but. The room was dated, right next to the road and the guests around us weren’t able to move without the noise being in stereo. Private courtyard, ah no. Also the restaurant was offered but then advised (in less than 30s) that was full as was breakfast. Still in shock at what a poor experience it was. Location, awesome. Everything else, go in expecting 3 stars and no service and your expectations will be met.
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Date of stay: June 2022Trip type: Traveled as a couple
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ClaudiusSg wrote a review May 2022
Singapore, Singapore278 contributions125 helpful votes
The location is near the corner of McDonalds Rd on Broke road, being very central to wineries and a few shops. It took some time to heck in as there was nobody at reception and we had to wait for kitchen staff to do it. The rooms are quite large, fairly well appointed and the bathroom is also quite big. The shower works fine but wasn't particularly clean - the hotel staff said they'd had trouble getting reliable cleaners. Would stay again (assuming fair price).
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Date of stay: May 2022
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Steven T wrote a review May 2022
Si Racha, Thailand16 contributions3 helpful votes
Great location and good food in restaurant. I dont see any upgrade in room type as Platinum member as staying in the same room type as when I first join Accor. Gym is off-site and difficult to organise so ended up running along the vineyards which is a good change.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
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doralowndes wrote a review May 2022
Sydney, Australia1 contribution
Location perfext. Reception customer service poor. Not answering emergency phone when our room key didnt work. Replacement key didnt work back to square one. Room layout was great had a nice garden area. Cleanliness was up to standard especially the bathroom. Would stay again hoping customer service improves. Restraunt for breakfast excellent service and choice of food excellent.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
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PRICE RANGE
US$99 - US$141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure resort hunter valley gardens hotel pokolbin, mercure hotel pokolbin
LOCATION
AustraliaNew South WalesGreater NewcastleCessnockPokolbin
NUMBER OF ROOMS
72
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Frequently Asked Questions about Mercure Resort Hunter Valley Gardens
Which popular attractions are close to Mercure Resort Hunter Valley Gardens?
Nearby attractions include Hunter Valley Gardens (0.2 km), Hunter Valley Smelly Cheese Shop - Hall of Food (0.3 km), and Hunter Valley Aqua Golf and Putt Putt (0.5 km).
What are some of the property amenities at Mercure Resort Hunter Valley Gardens?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Resort Hunter Valley Gardens?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Resort Hunter Valley Gardens?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Resort Hunter Valley Gardens?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Resort Hunter Valley Gardens?
Conveniently located restaurants include Blaxland Inn, The Cellar Restaurant, and Oishii Japanese and Thai Restaurant.
Are there opportunities to exercise at Mercure Resort Hunter Valley Gardens?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Mercure Resort Hunter Valley Gardens located near the city center?
Yes, it is 0.2 km away from the centre of Pokolbin.
Are any cleaning services offered at Mercure Resort Hunter Valley Gardens?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Resort Hunter Valley Gardens offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Resort Hunter Valley Gardens?
Many travellers enjoy visiting Poppet Head Park (13.2 km).