i made a booking here with jesmond apartments but due to the COVID situation in Newcastle the event i was planning on going to was canned last minute. I called and asked if i could cancel or get a credit to use on another date and they told me i needed to cancel through booking.com and take it up with them. which i then did and booking.com aloud me to put in a request for special consideration due to COVID in Newcastle. which was then declined by Jesmond apartments themselves. As they said they aren't "doing refunds at the moment"
Stayed here because it was dog friendly which is hard to come by. Disappointed right from check in, told the room was ready but when we got there there was someone inside cleaning and lots of rubbish. Were told they would be done soon but it wasn't for another 45 minutes. Asked for a different room but they couldn't tell me if it was the same room type or not, was very poor communication. The room was generally dirty with broken blinds, paint on the sofa with filth. We only stayed because we had a dog and it was raining and finding somewhere else would be impossible, however I would have walked out otherwise. Would not recommend.
Don't stay here, because I GOT ROBBED AND MEDICATION WAS TAMPERED WITH. It started great then this crap happens. Not worth the hassel. IM SO ANGRY. I'm here as emergency accommodation due to being treated like CRAP by FACS HOUSING
Thank you so much for the stay it was incredible. The young lady at front reception made it extremely easy for check in. We notice the negative reviews though for our stay it was perfect.I believe your house keepers should be praised.Amazing effort with the amount of units to clean. If anyone stays here don't believe all the negativity this establishment is convenient to all amenities. There's a great pub across the road exceptional food at Jesmond pub.Public transport is across the road and taxi service very efficient. The room may have a few defects though its hardly worrying about.Unit 5 is a pet friendly room one of many it just suited us from our arrival. There's a park 10meters from this establishment to take the dog for its buisness and walks.Unit 5 is at the front of establishment near the road.Noise level extremely limited.Security had no problems felt extremely safe.The establishment isn't 5 star so please don't expect the entitlement of a golden spoon. We will certainly have no hesitation in recommending this place.…
My partner and I stayed at Jesmonds for 2 nights. Our room was very small and cramped with the bathroom even smaller. There was a ridiculous amount of mould on the shower ceiling and the room was not serviced during the day. There is not enough parking to accomodate the amount of rooms and the available parking they have is insanely cramped with minimal room to manoeuvre. I would not recommend this accommodation