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Heartland Hotel Queenstown

Traveler (264)
360
Panoramas (17)
Dining (49)

About

Location
Cleanliness
Service
Value
Property amenities
Room Service
Free Parking
Restaurant
Bar/Lounge
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
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Room features
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Mid-range
Safe
HOTEL CLASS
738Reviews
549Photos
7Q+A
100Room tips
Traveler rating
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Popular mentions
The hotel is old and shabby which is the good news! The bad news is that many rooms face the street and are so noisy my husband can not hear me talking to him as I sit two feet away on the balcony. If you must stay here be sure to get a courtyard room. Better not to book here at
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We had a little 2 story A frame and it was great! Had people over for drinks and then walked downtown. We loved having 2 rooms when I snored (so my wife could sleep!) Loved the breakfasts they served as well
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Response from SunilS2976, Manager at Heartland Hotel Queenstown
Responded 3 days ago
Good afternoon traveler1146, Thank you for taking the time to review and rate Heartland Hotel Queenstown online, Glad to see such wonderful review in detail your experiences in terms of quality and service. The team sincerely hope to see you again very soon. Kind regards, Sunil Siraboina Hotel Manager
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Stayed for 3 nights the hotel was like Swiss chalets with plenty of room and storage space. We stayed in room 502 which had outstanding views. The rooms were very clean and fresh towels every day. Domestic staff very friendly as was the girl on the desk she was very welcoming
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Response from SunilS2976, Manager at Heartland Hotel Queenstown
Responded 3 days ago
Good afternoon Tai5605, Thank you for taking the time to review and rate Heartland Hotel Queenstown online, The team sincerely hope to see you again very soon. Kind regards, Sunil Siraboina Hotel Manager
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Nothing like the pictures, bathroom very cramp for 4 people to use. Everything was very cramped and felt squished in. Staff were nice and we had a nice meal at the restaurant. Although would say only stay here for 1-2 nights is enough.
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Response from SunilS2976, Manager at Heartland Hotel Queenstown
Responded 3 weeks ago
Good afternoon Wilfamalam Sincere apologies for not meeting your expectations, glad to find staff and meals were nice. Thank you for taking the time to review and rate Heartland Hotel Queenstown online, hope to see you again. Kind regards, Sunil Siraboina Hotel Manager
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First and only bad review we have ever given, hoping this will be useful for at least someone as the current 4 stars this place has seems incredibly inaccurate based on our stay here last night. The only way to describe this place is mediocre (if that!)- the 1-star basic
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Response from SunilS2976, Manager at Heartland Hotel Queenstown
Responded 11 Jan 2019
Good afternoon KWandLM Sincere apologies for not meeting your expectations at this time. Thank you for taking the time to review and rate Heartland Hotel Queenstown online, hope to see you again. Kind regards, Sunil Siraboina Hotel Manager
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Professional photo exclusively commissioned by TripAdvisorHeartland Hotel Queenstown
The Triple Room at the Heartland Hotel Queenstown
Professional photo exclusively commissioned by TripAdvisorHeartland Hotel Queenstown
The Super King Room at the Heartland Hotel Queenstown
Professional photo exclusively commissioned by TripAdvisorHeartland Hotel Queenstown
The Family Room at the Heartland Hotel Queenstown
Photo provided by managementHeartland Hotel Queenstown
Twin Room
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Very short journey about 10 mins so shouldn’t cost you much in a taxi
0 votes
Not in the smaller rooms..
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We were given lake side room straight away. They did not demand anything and there were no extra charges. May be if the room are fully occupied on the lake side you may have to settle on the other side. As others pointed out it possible to have a lovely view if you walk to the lake side.
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Hi Yes a baby cot can be arranged for you in any of our rooms in Heartland Hotel at no additional charge. Kind Regards
1 vote
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12
"Try the rooms not close to the street."
"use top floor room with pointed roof and for best views"
"Choose front and upper level for an awesome view of the lake and mountains"
"Bring a pillow if you get a sore neck. Slightly loud at night."
"walkable to downtown"
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PRICE RANGE
US$123 - US$262 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
scenic circle a line hotelscenic circle a line queenstown
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
81
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