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Mercure Resort Queenstown

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Traveler (661)
Room & Suite (299)
Dining (81)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking.
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Property amenities
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Pool
Free Internet
Spa
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Bay View
Great View
HOTEL CLASS
Hotel links
Visit hotel website
1,651Reviews
899Photos
17Q+A
100Room tips
Traveler rating
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  • 275
  • 87
  • 41
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Popular mentions
We stayed here for three nights and then back again for one night. The staff are excellent, friendly, helpful, unfailingly good humoured. The restaurant (we only had dinner here, not breakfast) is good, competitively priced, as are the bar, or at least the wine, prices. What
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I picked the Mercure because we needed to have a quick one-night stay before heading to Franz Joseph. The prices were pretty reasonable, but I didn't quite expect it to be quite this bad, as almost every other place we stayed at in New Zealand surpassed our expectations. Pros:
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Response from LisaI942, General Manager at Mercure Resort Queenstown
Responded 6 days ago
Dear WickerParkGirl Thank you for choosing to stay at the Mercure Queenstown resort on your recent visit to Queenstown. I am sorry that your stay did not meet your expectations please allow me to express my sincerest apologies. Thank you for highlighting areas that you wish to see improved. We have several upgrades and refurbish plans for 2019 which address your areas of concern. It would be a pleasure to welcome you back to the Mercure Queenstown resort on your next visit to Queenstown. Kind regards Lisa Ireland General Manager
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Stayed early January with family. hospitality was outstanding, staff were very friendly and welcoming. Rooms were clean and tidy and large. can't recommend highly enough. make sure you stay here . overall great vibe when you are staying here.food was excellant will definitely
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Response from LisaI942, General Manager at Mercure Resort Queenstown
Responded 2 weeks ago
Dear stuart942017 Thank you for your wonderful 5 star review of your recent stay at the Mercure Question Resort. I am thrilled to hear that you found the hospitality from our staff to be outstanding and you enjoyed our clean spacious rooms. Thank you for recommending our property, it was a pleasure to have you stay with us and we cant wait to welcome you back in the near future. Kind Regards Lisa Ireland General Manager
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What a delightful hotel with with first class amenities. Our room was very comfortable. The view out our window was just amazing. Jaw dropping in fact. We loved the idea that we could open the windows to get fresh air and not rely on air con. Pool area was pleasant. Bar
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Response from LisaI942, General Manager at Mercure Resort Queenstown
Responded 2 weeks ago
Dear julphil Thank you for taking the time to share your thoughts on your recent stay at the Mercure Queenstown Resort. It was a pleasure to have you stay with us and I am pleased that you found the hotel to be delightful and made the most of our facilities and dining outlets. Thank you for recommending our hotel and I look forward to welcoming you back to the hotel in the Near future. Kind Regards Lisa Ireland General Manager
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My husband and I stayed here for just 2 nights during a driving holiday around the south island. The hotel is on a hill (bit of a walk but there is a local bus) just out of the main downtown area. A major benefit of this is the peace and quiet and the spectacular view! There
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Response from LisaI942, General Manager at Mercure Resort Queenstown
Responded 2 weeks ago
Dear Oz-Amanda Thank you for taking the time to review our hotel. We appreciate the five star rating and am pleased that your were able to enjoy the piece and quiet and the view that we have to offer of Lake Wakatipu and the Remarkable Mountain Range. Thank you for your comments on improvements you wish to see. We have several upgrades and refurbishment plans for 2019 which address your areas of concern. I am pleased you made use of the facilities and enjoyed our dining outlets. It would be our pleasure to welcome you back in the near future. Kind Regards Lisa Ireland General Manager
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Professional photo exclusively commissioned by TripAdvisorMercure Resort Queenstown
The Superior with Lake View at the Mercure Resort Queenstown
Photo provided by managementMercure Resort Queenstown
Guest room
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12345660
I'm unsure of the late check out, best if you call them
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Yes
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yes plenty of free parking out front of the hotel in their carpark
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yes there were ski storrages so there would be bike storages too
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1234
"Lake view has awesome view"
"Lake view rooms a must!"
"Views, wi-fi, great service, quiet location"
"ask for lake view"
"2nd floor up for view"
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12345620
PRICE RANGE
US$90 - US$246 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure resort queenstown hotel queenstownmercure hotel queenstownmercure queenstown
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
148
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